Mixed Reviews: Customer Service Concerns & Delays at Stanton Optical
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Mixed Reviews: Customer Service Concerns & Delays at Stanton Optical

Stanton Optical Review Analysis: Insights Unveiled

Mixed online reviews for Stanton Optical reveal concerns about customer service, bait-and-switch tactics, long wait times, and inaccuracies in prescriptions. Some customers praise specific staff members for their helpfulness and professionalism, while others highlight issues with unprofessionalism, disorganization, and delayed glasses delivery.

Source: Trustpilot Reviews of Stanton Optical 

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Customer Feedback Analysis of Stanton Optical 

Explore in-depth customer feedback analysis for Stanton Optical, revealing insights into service and product experiences.

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Custom Date - Mar 03, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Scam

    Scam, What they advertise is not exactly what you get. I will not return.

    Sentiment
    • Negative
    Content
    • Misleading Advertising and Bait-and-Switch
    Mar 25, 2024
  • Great service

    Great service. Helped me out after a long road trip get some new contacts. Highly recommended! Arlington store

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Dec 29, 2023
  • Muy buen servicio a los clientes!

    Muy buen servicio, muy amable, excelente servicio al cliente. Gracias Crystal.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Oct 15, 2023
  • Horrible

    Horrible, disorganized, will never vist this company again. Waited over 2.5 hrs past apportionment.

    Sentiment
    • Negative
    Content
    • Appointment Scheduling and Wait Time
    Aug 27, 2023
  • Alicia at the Omaha store was fabulous

    Alicia at the Omaha store was fabulous. She made helpful suggestions while allowing me space to consider the options.

    Sentiment
    • Positive
    Content
    • Staff Professionalism and Competence
    Jul 23, 2023
  • Victoria at the Odessa store her and…

    Victoria at the Odessa store her and the staff was very helpful indeed.thanks

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jul 07, 2023
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Sentiment Analysis (limited preview)
-33 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Stanton Optical  based on online reviews collected from Trustpilot. The analysis helps Market Researchers, Retail Managers, Customer Service Trainers, Optometrists, Marketing Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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