Mixed Reviews: Customer Service Concerns & Delays at Stanton Optical
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Stanton Optical Review Analysis: Insights Unveiled

Mixed Reviews: Customer Service Concerns & Delays at Stanton Optical

Mixed online reviews for Stanton Optical reveal concerns about customer service, bait-and-switch tactics, long wait times, and inaccuracies in prescriptions. Some customers praise specific staff members for their helpfulness and professionalism, while others highlight issues with unprofessionalism, disorganization, and delayed glasses delivery.

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  • Retail Managers
  • Customer Service Trainers
  • Optometrists
  • Marketing Strategists

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Custom Date - May 21, 2024
Featured Content
  • Scam

    Scam, What they advertise is not exactly what you get. I will not return.

    Sentiment
    • Negative
    Content
    • Misleading Advertising and Bait-and-Switch
    Mar 25, 2024
  • Great service

    Great service. Helped me out after a long road trip get some new contacts. Highly recommended! Arlington store

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Dec 29, 2023
  • Muy buen servicio a los clientes!

    Muy buen servicio, muy amable, excelente servicio al cliente. Gracias Crystal.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Oct 15, 2023
  • Horrible

    Horrible, disorganized, will never vist this company again. Waited over 2.5 hrs past apportionment.

    Sentiment
    • Negative
    Content
    • Appointment Scheduling and Wait Time
    Aug 27, 2023
  • Alicia at the Omaha store was fabulous

    Alicia at the Omaha store was fabulous. She made helpful suggestions while allowing me space to consider the options.

    Sentiment
    • Positive
    Content
    • Staff Professionalism and Competence
    Jul 23, 2023
  • Victoria at the Odessa store her and…

    Victoria at the Odessa store her and the staff was very helpful indeed.thanks

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jul 07, 2023
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-33 Net Promoter
Score
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Stanton Optical  based on online reviews collected from Trustpilot. The analysis helps Market Researchers, Retail Managers, Customer Service Trainers, Optometrists, Marketing Strategists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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