SpotOn Customer Feedback: Emphasis on Exceptional Customer Service and Support
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    • Customer Service Managers
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    • Business Analysts
    • Marketing Professionals
    • Sales Executives
SpotOn Customer Feedback: Emphasis on Exceptional Customer Service and Support

SpotOn Feedback Analysis: Unlocking Customer Service Secrets

SpotOn customers highlight exceptional customer service from representatives like Jason Kim, Shura Boz, Jonathan Smith, and Ivan Monroy. Positive feedback includes efficient service, knowledgeable support, and proactive problem-solving. However, some reviews mention issues with spam emails, lack of unsubscribe options, unexpected fees, and integration challenges, leading to dissatisfaction. Notably, reviews emphasize the importance of attentive and responsive customer service in their overall satisfaction with SpotOn.

Source: Trustpilot Reviews of SpotOn 

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Customer Feedback Analysis of SpotOn 

Discover SpotOn's customer service excellence & areas for improvement. Essential insights for businesses aiming to enhance customer satisfaction.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Shout out!

    Shout out to Jonathan Smith and Katelyn Abbott for being attentive and having great customer service! Much deserved recognition to both.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Mar 11, 2024
  • There were some issues when switching…

    There were some issues when switching to new system and Krystal fixed everything as soon as we noticed a problem

    Sentiment
    • Positive
    Content
    • System Functionality
    Feb 23, 2024
  • Customer Service Always Amazing!

    We loved our experience and our customer service rep Cgris Jones was extremely helpful! SpotOn is SpotOn with their service!!

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Feb 22, 2024
  • Krystal and jon were great at helping…

    Krystal and jon were great at helping us integrate OLO to our company.

    Sentiment
    • Positive
    Content
    • Integration Issues
    Feb 16, 2024
  • Jonathan Smith ROCKS!!

    Jonathan Smith ROCKS!!! Always down to help in whatever capacity he can!! He is super easy to work with, and our group appreciates him so much!!

    Sentiment
    • Positive
    Content
    • Technical Support
    Feb 15, 2024
  • John Smith has been nothing but amazing…

    Jonathon Smith has been nothing but amazing and very attentive. He is always there when I need him to help me add, navigate, and or fix anything.

    Sentiment
    • Positive
    Content
    • Technical Support
    Oct 30, 2023
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Sentiment Analysis (limited preview)
56 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for SpotOn  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Product Managers, Business Analysts, Marketing Professionals, Sales Executives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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