Spotahomereviews: Some issues with payment and booking dates, but Alejandro provided quick communication and resolution. WhatsApp support is slow. Rebeca was fast and understanding. Hidden fees and shady practices reported. Mixed experiences with customer service. Positive experiences with Clara and Rocio. Warning about scams. Marta provided efficient service. Problems with room inspections and refunds. Overall, efficient customer service with some room for improvement.
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It’s the easy process and transaction and the huge variety of options that I’m really glad about. Alejandro Hernández offered great support and help during my booking. Many thanks to all the team.
Sentiment
Positive
Content
Booking Process
Dec 07, 2023
Wonderful Experience
Clara helped me all the way through, answered all my questions quickly while being friendly. A great experience !
Sentiment
Positive
Content
Customer Service
Dec 06, 2023
Clara was really nice and she was quick…
Clara was really nice and she was quick to resolve my issue
Sentiment
Positive
Content
Customer Service
Dec 06, 2023
Spot on Services!
Dear Spotahome TeamThank you for your very prompt and competent services, because of which I can look forward to a new home. You truly put my mind to rest. Thank you once again. Kind regardsKumudini
Sentiment
Positive
Content
Customer Service
Dec 06, 2023
Professional to and efficient to find…
Professional and efficient to find accommodation in Milan. Marta was very supportive as well. Thanks
Sentiment
Positive
Content
Customer Service
Dec 04, 2023
Great servise
Hi hello,yes, Great help and support from from Team. Rocio A, Suported a lot and timely followup.Very happy for your servise. Kind regards,Kothandapani r
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What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for Spotahome based on online reviews collected from Trustpilot. The analysis helps Real Estate Professionals, Customer Service Managers, Business Analysts, Marketing Specialists, Property Managers to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Introduction
A complete report has a layout with an executive summary and navigation options.
Overview
This page gives you the summaries and sentiment analysis of automatically clustered topics.
Content Analysis (1/2)
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Content Analysis (2/2)
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Buyer Personas
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SWOT Analysis
Learn your product or service's strengths, weaknesses, opportunities and threats.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
See how your data is clustered under different themes, with summaries of the data within each theme.
Discover the fictional profiles with detailed descriptions of people who represent the audience in your dataset.
Identify core strengths, weaknesses, opportunities, and threats to facilitate a realistic, fact-based, data-driven assessment of an organization.
Understanding popular phrases provides insights into how you connect with your customers. Unlock popular phrases filter and benefit all these features that come with purchasing this report:
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Right now, you’re only viewing analysis of 30 reviews. Benefit all these features below that come with purchasing report:
Right now, you’re only viewing analysis of 30 reviews. Buy this report and benefit all these features below that come with the purchase:
Right now, you’re only viewing analysis of 30 reviews. Purchase this report and benefit all these features below:
Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
Right now, you're only viewing analysis of 30 reviews. Benefit all these features below that come with purchasing report:
Summaries
SWOT Analysis
Buyer Personas
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