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Spotahome Reviews: Payment Issues, Communication, and Customer Service
Spotahome reviews: Some issues with payment and booking dates, but Alejandro provided quick communication and resolution. WhatsApp support is slow. Rebeca was fast and understanding. Hidden fees and shady practices reported. Mixed experiences with customer service. Positive experiences with Clara and Rocio. Warning about scams. Marta provided efficient service. Problems with room inspections and refunds. Overall, efficient customer service with some room for improvement.
Best for- Real Estate Professionals
- Customer Service Managers
- Business Analysts
- Marketing Specialists
- Property Managers
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in the last 24 hours.
Here you can see the preview of this report containing the analysis of only 40 latest reviews.
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Great experience
It’s the easy process and transaction and the huge variety of options that I’m really glad about. Alejandro Hernández offered great support and help during my booking. Many thanks to all the team.
Sentiment- Positive
Content- Booking Process
Dec 07, 2023 -
Wonderful Experience
Clara helped me all the way through, answered all my questions quickly while being friendly. A great experience !
Sentiment- Positive
Content- Customer Service
Dec 06, 2023 -
Clara was really nice and she was quick…
Clara was really nice and she was quick to resolve my issue
Sentiment- Positive
Content- Customer Service
Dec 06, 2023 -
Spot on Services!
Dear Spotahome TeamThank you for your very prompt and competent services, because of which I can look forward to a new home. You truly put my mind to rest. Thank you once again. Kind regardsKumudini
Sentiment- Positive
Content- Customer Service
Dec 06, 2023 -
Professional to and efficient to find…
Professional and efficient to find accommodation in Milan. Marta was very supportive as well. Thanks
Sentiment- Positive
Content- Customer Service
Dec 04, 2023 -
Great servise
Hi hello,yes, Great help and support from from Team. Rocio A, Suported a lot and timely followup.Very happy for your servise. Kind regards,Kothandapani r
Sentiment- Positive
Content- Customer Service
Nov 30, 2023 - See All Reviews
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Positive(10)
84%
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Negative(60)
19%
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None(0)
4%
Score
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91% Positive
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Hidden Fees(5)12%20% Positive
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75% Positive
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50% Positive
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100% Negative
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Mdqj(2)5%100% Negative
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100% Positive
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100% Negative
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English(30)
75%
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Laisazb(6)
15%
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Efhfdc(3)
8%
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Ejkyke(1)
2%
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