Mixed reviews for online rental platform Spotahome

Excellent professionals, always attentive and ready to help us.I am delighted to have Spotahome in my life.

So far my experience with Spotahome is excelled, both the customer service team and the Trust and Safety team have been very present and on point whatsoever.

Frefire es mi juego preferido

I sent a booking request but the owner changed the conditions just after accepting the booking, and the price was 140€ higher afterwards.Spotahome detected this and refunded all the money and allowed me to cancel everything. I think it's a good way to book if you want peace of mind, and if you want to be protected from scammers.

DO NOT USE THIS SITE!! Absolutely terrible experience. I am still owed nearly £4000 from a deposit and a rent overpayment, which only occurred because Spotahome hadn't transferred the landlord the rent I sent them in time so money was demanded from me on arrival. Spotahome have made no attempt to help me get this money or the deposit money back, saying I need to sort it out directly with the landlord. It has been 6 months since I moved out of the property now and she has ignored all my calls and messages asking for an update. Despite Spotahome being aware of this, the property I stayed in is still listed on their website with claims that it's had over 70 happy tenants.

You really are paying for a "pig in a poke" with this business model. There is no contractual transparency for the tenant because you have to commit to the first month's rent and their service fee before you can review the rental agreement. If the agreement is rife with onerous fine print - too bad! They've got their fee and ain't giving it back. Making these documents available (with contact details removed - I geddit) before handing over the money would do a lot to improve confidence in the site. Or just wait for Housing Anywhere to do it first!

BE CAREFUL!! Do not sign. You will lose $$$ Fake prices and the contract is confusing. They increase the costs very close to the moving date, so if you cancel, you lose your money, and there is no customer service or anyone responding when you inquire. They Answer when you can NOT cancel anymore, only to tell you that they are not giving your money back!!!!

Very solid company with authentic bids, and fast responses. Some other sites would advertise a location and timeframe, and then say "sorry - you're too early..." or "we're really not sure if it's going to be available..."

This platform has shown professionalism. There was an error in my booking. I had booked the wrong room, and had made the payment. However, I reached out to them and they gave me an agent that helped me through the process of changing(with no extra charges).

Salve.. Dopo vari tentativi di prenotazione è richieste di prenotazione sia mail che WhatsApp, mai ricevuto una risposta, tutto andato storto a causa problemi sistema, nel momento del insistenza dopo vari giorni, ancora si insisteva con i miei dati.. Già eseguito in precedenza una prenotazione molto soave nel processo, questa volta, senza aver modo da capire nulla e il perché della prenotazione che non è stata eseguita.. Inoltre case, senza indirizzo oppure indirizzi su delle vie che attraversano tutta Roma senza un minimo di precisione.. Controlli??

Love the company, so so helpful all the time and there 24/7

Moving to new places and settling in is always a task full of doubts because there are so many variables. My experience with Spotahome was great and clear of any ambiguities. More importantly, I didn't come across any unforeseen or hidden payments. The very polite and professional agent (Georgia), informed me accordingly and everything went as was said.

They are professional and always trying to find the best solution. Highly recommend

Creo que es una estafa, tanto para el arrendador como para el inquilino. Cobran a los dos y no ofrecen ningún servicio, ni tan solo la redacción del contrato de arrendamiento. Son solo un punto de conexión CARÍSIMO.No respondes a las solicitudes de ayuda ni del arrendador ni del arrendatario y los dejan colgados, eso si negando la devolución y exigiendo pagos por no hacer nada. ¡OJO!

Fiz a minha reserva com um desconto que estava anunciado e ao falar com o senhorio para pagar o valor do arrendamento ele me informou que não sabia do desconto. A plataforma respondeu que se eu não pagar o valor cheio terei que sair do apartamento! Fiz minha mudança para a cidade e me organizei financeiramente para o valor contratado no site e agora simplesmente aumentam e não estão preocupados com mais nada! A parte deles eles recebem e quem contrata pelo serviço simplesmente não tem garantia nenhuma!————I made my reservation with a discount that was advertised and when I spoke to the landlord to pay the rental amount he informed me that he did not know about the discount. The platform replied that if I don't pay the full amount I will have to leave the apartment! I made my move to the city and organized myself financially for the contracted amount on the website and now they simply increase and are not worried about anything else! Their part they get and who contracts for the service simply has no guarantee at all!

OVERALL REVIEW Spotahome is a great website for renting rooms in a new country compared to other apps and websites I have looked into. With great rooms at various price points, there is one for everyone. But not everything is perfect. Where it lacks the most is in the "Contact Us" department. Using a forum as the only mode of contact is not the best idea, as a reply from your side takes a long time, and once the query is answered, any follow-up questions require the submission of another forum, as replying to the emails you send to ask further questions don't seem to work. This makes it difficult to have a conversation, and getting all my questions answered took a LONG time. The booking fees that Soptahome charges are quite high as well. But with all that said, I can confidently say that the number of choices in rooms is unmatched, they are easy to book, and the website itself is well-designed and easy to navigate and use.POST BOOKING SERVICEAfter booking a room, all you are given is the landlord's details, the monthly rent amount you paid, and the move-in and move-out dates, all compressed into one email. This is not ideal. You have to directly contact your landlord and get your contract and other stuff sorted on your own. This is also not the best approach, as some landlords might take a long time to respond to your emails and get you your contract. Individuals who need the contract for visa purposes might not get it in time, and this will cause a lot of problems like it did for me.I suggest Spotahome hand out the so-called "Acceptance letter" to everyone after their booking is complete, as it will help those who need to show some sort of proof of lodging/housing for their visa and other purposes. I had to message you soooo many times to even find out the existence of this "acceptance letter" but in the end, it was helpful for my visa applications as proof of housing as I didn't receive the contract in time.CUSTOMER SUPPORTThis is my least favorite part about Spotahome and one I think needs more improvement. At the start, I had a lot of trouble getting my questions answered through your forum, and I was annoyed that you did not reply to my emails. I had to create a new forum to have my follow-up questions answered. Later, my case was assigned to ANDREA GONZALEZ who is, in my opinion, the best customer service agent. She responded quickly to my initial forum question and later to all my reply emails. I did not have to create a separate forum for each and every question I had.This is my initial experience with Spotahome for a room booking in Budapest, Hungary as a student.

Je suis très ravie

Me ha encantado reservar a través de Spotahome, el servicio al cliente es muy bueno y da mucha tranquilidad el poder reservar una propiedad verificada, muy contenta con la experiencia.

I had positive experience with Spotahome. As Berlin is the city with very difficult housing situation, I decided not to spend half a year on trying to find appropriate accommodation but to turn to a platform where fully furnished apartments are being advertised and the support speaks English. The experience with Spotahome was positive overall, I got replies quite quickly from them and every time the issues I reported were solved professionally. The last issue was major, as the landlord did not want to terminate the contract because I allegedly did not notify him early enough, although we agreed prior to that that I should notify him exactly one month prior to termination. Spotahome did not know that, so they first told me that I cannot move out on the day I wanted to do it. But after I provided the proof of our agreement with the landlord they contacted the landlord once again and the issue was solved. Frederica who was in touch with me for Al this time was very nice and patient, and working with Berlin landlords might be challenging but it worked out well. So I recommend this service to everyone who is frightened by the idea of having to deal with viewing million apartments and signing a contract in German. The service is as stress free as possible and the customer service is very good. Also, you don’t have to have a German bank account - the payment is being withdrawn from any EU account once a month automatically, which is also very convenient.

Use Spotahome has been a good experience for my son and me. I find what I'm looking for my son. The feedback with spotahome's team was very well.

My review for spotahome is a excellent company and very helpful. Staff are very efficient and plesent on the phone.. Booking are very quick. I have been working with spotahome for around 6 years or so. I remend spotahome for their experience in all aspects of the company.

I had a room checked by Spotahome. It was checked, so I was confident it would turn out as it does in the photos. Unfortunately, I was disappointed when I came home. My room's light was on, and it never goes out. The heater doesn't function. There is no duvet, either. Both the bathroom and kitchen ceilings frequently leak water, and a section of the kitchen ceiling has fallen. My flatmates said that there is a problem that has existed for five months. But no answer has been discovered. Flat-Mate is the company that posted the room on Spotahome. Given that I obtained the key from them and entered into a contract with them, I also lodged a complaint with Flat-Mate. Despite the fact that I expressed my problems as soon as I arrived, no solution was given. Even my room's issues remained unresolved. This room, which I have preserved in Spotahome with confidence, makes me very unhappy. Additionally, my bed had trash below it. This suggests that there hasn't been any cleaning.

It has been a nice experience using Spotahome.I've made two reservations, the first one was perfect. With the second one there was a problem, but the support team contacted me right away and the problem was solved.

Vuelvo a dejar reseña pues esta vez mi experiencia fue totalmente contraria a la primera. Todo ha ido muy bien, sin correos excesivos y confusos. Respuesta de correos rapida. Estoy satisfecha. Espero siga todo así al momento del check in.

The room I rented was good, as was the process to rent it. However, they are taking almost 3 months to pay back my deposit of two months' expenses. Their responses are very slow and not accurate.

Spotahome team provided a very nice service, always replied very fast and were very helpful, answered all my questions.

They flagged down my previous review hahahPlease do not book through Spotahome or Erasmusu (a company they bought) they only care about profits and the landlords, but they will SCAM poor students and young professionals out of THOUSANDS of euros just google the reviews (not the Trustpilot ones which are mostly not genuine) and please stay away there are so many safer more trustworthy alternatives where you can see who you are renting from to avoid rental agencies with terrible reviews (many of them have them and can only sell their sketchy places through spotahome, mine was Roomswerent in Barcelona) and history of STEALING deposits that they ask for 48 hours after booking, not answering during the check in or during your stays when you have problems with cockroaches, no hot water running FOR MONTHS. And Spotahome customer service suddenly goes quiet. Try out other websites like idealista and be sure to check reviews of rental agencies as you do ! They refuse to cancel my booking when I clearly feel unsafe booing with Roomswerent. You can read more about similar cases in Portugal on Medium and through all the actual 1 star reviews on trust pilot .

Es un sitio seguro y con muchas alternativas de elección, pisos muy completos y 100% compatibles con las fotos publicadas

People from the website are very helpful and responsive in case you want to get in touch with them or/and the landlords regarding whatever concerns you might have about your future accommodation.

Great service. Very trustworthy. The landlady was very nice, helpful and flexible whenever necessary. The room was in top shape. It was a HUGE sigh of relief once I got settled in. Nothing to complain. Everything went great.

Spotahome contract showed that my month of April was fully paid, which kind of made sense, since the total of room was 1200, and I paid 1600, which included their fee. I gave the landlord almost one month notice of a change of plans (which she said was fine), on a whim she decided to cut my stay short and bill me another 400 Euro from 20th of April, when I reached out to Spotahome for help, since my contract was with them, I was basically just advised to vacate the property “because I had agreed to move out on 20th of April”

Spotahome and its agents gave me wonderful service. They answered all of my questions, addressed my concerns, and updated me immediately if there were any changes with my situation. A superb customer experience!

Spotahome servicesWe are with Spotahome for the 4 years Very helpful on finding Tenants very fast with good reliable tenants.We recommend New landlords to join or register with them.Very affordable commission charged when a New tenants introduced .Very easy and simple contract binding.Thank you Spotahome.