Mixed Reviews: SoLo Funds App Customer Service Praised, Loan Requests & Fees Questioned
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SoLo Funds App Review Analysis: Unveiling Customer Insights

Mixed Reviews: SoLo Funds App Customer Service Praised, Loan Requests & Fees Questioned

Mixed reviews for SoLo Funds app with praise for customer service but concerns over loan requests and fees. Users appreciate helpful representatives like Ace and Maria, but some face challenges with verifications, rejections, and high fees. The platform's concept of peer-to-peer lending is valued, yet issues with spam, lack of lender responses, and perceived unfair fee structures persist.

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Custom Date - Sep 08, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Customer service is always great. Very helpful and responsive. Shoutout to Ernesto!!!

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Mar 11, 2024

  • Great customer service. Maria helped me out with everything. Thank you

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Mar 08, 2024

  • Used the app for 2 months, and could never get a loan. Seems shady

    Sentiment
    • Negative
    Content
    • Loan Application Experience
    Mar 07, 2024

  • THANK YOU PAUL YOU ARE GREAT APRECIATE ALL YOUR HELP

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Mar 06, 2024

  • love this app it's great to get a quick loan and also help someone by funding one as well

    Sentiment
    • Positive
    Content
    • App Functionality and Features
    Mar 04, 2024

  • I nèeded help to figure things out on the site Maria was very patient and helpful.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Feb 29, 2024
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Sentiment Analysis (of 30 reviews)
0 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for SoLo Funds: Lend & Borrow based on online reviews collected from Google Play. The analysis helps Financial Analysts, Customer Service Managers, Product Managers, FinTech Entrepreneurs, Market Researchers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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