Sofitel Sentosa Resort: Mixed Reviews & Feedback Analysis
Sofitel Sentosa Resort Feedback Analysis Report

Sofitel Sentosa Resort: Mixed Reviews & Feedback Analysis

2 Bukit Manis Rd, Sentosa, Singapore 099891

Mixed reviews for Sofitel Singapore Sentosa Resort & Spa with feedback on slow check-ins, room maintenance issues, cleanliness concerns, and excellent staff service. Guests mentioned the convenient location, friendly staff, spacious rooms, and pet-friendly amenities. Some highlighted the need for property renovations, improved maintenance, and better customer service training.

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  • Customer Service Trainers
  • Facility Maintenance Managers
  • Marketing Professionals
  • Tourism Analysts

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Popular Phrases (of 30 reviews)
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  • Expanding food variety, ensuring FRESHNESS, and catering to preferences enhance the buffet breakfast. Upgrading furnishings and amenities with quality mattresses, pillows, and tech upgrades elevates guest comfort, ensuring a memorable stay with top-tier hospitality

    Sentiment
    • Negative
    Content
    • Food and Dining Experience

  • Choose Sofitel cos it's near tanjong beach, the shuttle bus to vivo also helps alot. For family with young kid, the whole place is very stroller friendly.Enjoyed the stay very much with friendly staff and clean room! Thank you!

    Sentiment
    • Positive
    Content
    • Location Convenience

  • excellent. service is very good especially kwee zeen staff named thomas

    Sentiment
    • Positive
    Content
    • Service Quality

  • We have recently had a enjoyable stay at the Sofitel resort on sentosa. The staff were very nice and helpful and the hotel looked gorgeous! The pool was also very nice and I could highly recommend having breakfast at the hotel as it was really good with a wide selection.

    Sentiment
    • Positive
    Content
    • Service Quality

  • Great location, very quiet. Had shuttle running to Vivocity which was very convenient.Nice clean rooms, okay breakfast.Food was over priced but the staff excellent manners and smiles makes up for it.

    Sentiment
    • Positive
    Content
    • Location Convenience

  • Excellent food and well maintained facilities. Beautiful landscaping and very good service staffs. Our pets enjoyed themselves a lot too. Didn't quite like the contents in those pet amenity box, and worse we have 2 of them.Rooms: Rooms well maintained.

    Sentiment
    • Positive
    Content
    • Hotel Facilities
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Sentiment Analysis (of 30 reviews)
37 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Sofitel Singapore Sentosa Resort & Spa based on online reviews collected from Google Business. The analysis helps Hotel Managers, Customer Service Trainers, Facility Maintenance Managers, Marketing Professionals, Tourism Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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