Sofitel Abidjan Hotel Ivoire: Luxurious Rooms, Attentive Service, and Stunning Views
Sofitel Abidjan Hotel Ivoire: Unveiling Guest Insights

Sofitel Abidjan Hotel Ivoire: Luxurious Rooms, Attentive Service, and Stunning Views

Bd Hassan II, Abidjan, Côte d’Ivoire

The Sofitel Abidjan Hotel Ivoire receives praise for its professional and attentive customer service, particularly highlighting staff members like Mme Auny and AngĂšle. Guests appreciate the luxurious rooms, delicious French breakfast, and the overall pleasant experience. However, some reviews mention issues like slow Wi-Fi, soft beds, and occasional maintenance concerns. Despite these minor drawbacks, the hotel's historical significance, stunning views, and amenities like the large pool and cinema make it a popular choice for visitors.

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  • Hotel Managers
  • Tourism Marketing Professionals
  • Customer Experience Analysts
  • Hospitality Consultants
  • Travel Agents

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Popular Phrases (of 30 reviews)
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Featured Content
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  • Je dis merci Ă  Mme Auny pour sa gentillesse et sa disponibilitĂ©

    Sentiment
    • Positive
    Content
    • Staff Appreciation

  • Le service est de qualitĂ©, merci Ă  Mme auny

    Sentiment
    • Positive
    Content
    • Customer Service

  • Équipe tres agrĂ©able, les restaurants proposent des spĂ©cialitĂ©s locales.La piscine est superbe.Food & drinks: Nice local foods and drinks

    Sentiment
    • Positive
    Content
    • Food & Drinks

  • 1. The bed is too soft, my family had quite bad sleep. And I hurt my back;2. WiFi in the room is not stable, I can’t use it smoothly.3. When I take shower, wait for 5 minutes to receive the hot water.4. My kid can’t enjoy the swimming pool at 6pm, because the hotel chose this moment to spread the chemical product to clean the pool water.

    Sentiment
    • None
    Content
    • Room Quality

  • SĂ©ance cinĂ©ma avec les enfants au majestic Ă  l'interieur de l'hĂŽtel. Salle et ambiance super. Les toilettes c'Ă©tait moyen. Les snacks classiques sont disponibles, pop corn sucrĂ© et salĂ©, chips, boissons gazeuses, eau...5000 FCFA le ticket adulte et 3000 FCFA le ticket junior.

    Sentiment
    • Positive
    Content
    • Pool & Facilities

  • AgrĂ©able journĂ©e passĂ©e au brunch du SOFITEL ABIDJAN , un personnel courtoie et serviable, grand Merci Ă  AngĂšle de la RĂ©ception

    Sentiment
    • Positive
    Content
    • Customer Service
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Sentiment Analysis (of 30 reviews)
87 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Sofitel Abidjan Hotel Ivoire based on online reviews collected from Google Business. The analysis helps Hotel Managers, Tourism Marketing Professionals, Customer Experience Analysts, Hospitality Consultants, Travel Agents to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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