Mixed Reviews: Praise for New Features and Connectivity, but Frustration with Bans and Glitches
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    • Social Media Managers
    • Product Managers
    • Customer Experience Strategists
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Mixed Reviews: Praise for New Features and Connectivity, but Frustration with Bans and Glitches

Snapchat Feedback Report: Insights into User Sentiments

Snapchat users express mixed feelings about the app, with some praising its new features and ability to connect with others, while others complain about issues such as account bans, inappropriate content, and glitches. Users also criticize the forced AI friendship feature and unwanted friend suggestions. Many express frustration with the app's frequent updates and decreasing usefulness. Overall, the app receives both positive and negative reviews from users.

Source: App Store Reviews of ‎Snapchat

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Customer Feedback Analysis of ‎Snapchat

Uncover insights from Snapchat's mixed user feedback on new features, bans, and glitches. Ideal for strategy and development.

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Custom Date - Dec 24, 2024
Popular Phrases (limited preview)
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Featured Content
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  • AI is creepy and unwanted

    No one asked for your Chat GPT knock off, and I don’t Want it pinned to my friends. Especially because KIDS use this app, it’s creepy and poorly implemented. Please let us remove or turn this off

    Sentiment
    • Negative
    Content
    • App Features
    Jan 04, 2024
  • To snap

    it’s making me mad when snap keep glitching. Like what’s the problem? I’m finna delete the whole app

    Sentiment
    • Negative
    Content
    • Glitches and Bugs
    Jan 04, 2024
  • AMAZING

    Allows me to connect with my friends and create a story. I had high expectations for this and they were instantly met! I highly recommend this and I love it! 😃😃😃😃

    Sentiment
    • Positive
    Content
    • App Features
    Jan 04, 2024
  • Stop trying to get people to buy Snapchat+

    Constant ads urging you to signup for the premium version. Leave us alone you greedy ghouls.

    Sentiment
    • Negative
    Content
    • App Features
    Jan 04, 2024
  • مشكلة في السناب

    التطبيق في كل تحديث يصير اسوء ما تفتح السنابات بشكل كويس ، ولا اقدر اسجل فويس نت اكثر من 20 ثانيه

    Sentiment
    • Negative
    Content
    • Glitches and Bugs
    Jan 04, 2024
  • Please stop banning my acc

    This the last acc I’m gonna create if you keep banning my acc I have over 1m snap score and you banned it 🥹🥹🥹 please don’t ban this

    Sentiment
    • Positive
    Content
    • Banning and Suspension
    Jan 04, 2024
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Sentiment Analysis (limited preview)
-47 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Snapchat based on online reviews collected from App Store. The analysis helps Social Media Managers, Product Managers, Customer Experience Strategists, Digital Marketing Specialists, App Developers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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