Snapchat Reviews Analysis: User Frustrations vs. Fun Features
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Snapchat Reviews Analysis: User Frustrations vs. Fun Features

Snapchat Feedback Analysis: Insights into User Views

Mixed opinions on Snapchat with users expressing frustration over updates, account bans, and bugs, while some enjoy the app's fun features. Complaints range from Bitmoji issues, AI implementation, lack of support for banned accounts, to app glitches like false notifications and device bans. Users highlight concerns about bullying and privacy. Suggestions include improved account management features, bug fixes for notifications, and better support for banned accounts. Despite the challenges, positive feedback emphasizes the app's entertainment value, filters, and communication capabilities.

Source: App Store Reviews of Snapchat

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Customer Feedback Analysis of Snapchat

Explore user feedback on Snapchat: Dive into user frustrations, features, and suggested improvements.

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Custom Date - Dec 25, 2024
Popular Phrases (limited preview)
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  • Meow

    needs a exclamation mark reaction, the heart and laugh arent always working 😠😠

    Sentiment
    • Negative
    Content
    • App Features and Functions
    Apr 23, 2024
  • I loveeee this apppp buttt…

    IT LOGGED ME OUT A LOT OF TIMES POOKIE I LOGGED BACK IN BUT COME ON POOKIE :(

    Sentiment
    • Positive
    Content
    • User Experience Frustrations
    Apr 23, 2024
  • STOP DEVICE BAN!!

    Snapchat needs to work on the device ban like seriously!!! People loosing lives worth of content/memories over one random post there needs to be a support system that helps with this problem !!!

    Sentiment
    • Negative
    Content
    • Device Ban
    Apr 23, 2024
  • The Hank you for making this app

    It is very good app and I hope others use it and it is good for letting people talk to their friends thank you

    Sentiment
    • Positive
    Content
    • App Features and Functions
    Apr 22, 2024
  • Love this app 💖💖

    This app is super fun and you can talk and snap to all your family and friends. But there can be bullying and bad stuff happening so just be cautious and remember to always keep a thoughtful mind!😁😀

    Sentiment
    • Positive
    Content
    • User Experience Frustrations
    Apr 22, 2024
  • Snap

    The funnest makeing faces videos and sharing with friends and family ❤️❤️

    Sentiment
    • Positive
    Content
    • App Features and Functions
    Apr 22, 2024
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Sentiment Analysis (limited preview)
-3 Net Promoter
Score
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Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Snapchat based on online reviews collected from App Store. The analysis helps Social Media Managers, App Developers, Digital Marketers, Customer Experience Specialists, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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