Mixed Customer Feedback for Skoup's Service
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Skoup Service Feedback Analysis: Unlock Business Insights

Mixed Customer Feedback for Skoup's Service

Skoup's service received mixed reviews with some customers praising the efficiency, promptness, and helpfulness of the drivers, while others criticized the lack of communication, inaccurate weight measurements, and uncollected rubbish. Customers appreciated the ease of booking online, quick pick-ups, and friendly staff. However, issues like late notifications of schedule changes, incomplete collections, and unprofessional handling of complaints were reported. Overall, the service was considered convenient and cost-effective by those who had a positive experience.

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Custom Date - Jul 27, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • brilliant job done by two amazingly…

    brilliant job done by two amazingly helpful young men

    Sentiment
    • Positive
    Content
    • None
    Feb 19, 2024
  • Steve does a great job

    Steve does a great job. We are always very grateful for his service.

    Sentiment
    • Positive
    Content
    • None
    Jan 15, 2024
  • Really good

    Really good, came on time and the driver was really nice. He done a good job and left 👏

    Sentiment
    • Positive
    Content
    • None
    Jan 05, 2024
  • Easy to navigate website

    Easy to navigate website. Prompt and professional service all round. This is the second time I am using this service.

    Sentiment
    • Positive
    Content
    • None
    Jan 04, 2024
  • On time, cleaned up well - great

    The men came on time, were very polite, cleaned up well and quickly - could not have been better

    Sentiment
    • Positive
    Content
    • None
    Nov 29, 2023
  • came promptly took all our rubbish no…

    came promptly took all our rubbish no qualms...excellent service will use again in the future...john barnes

    Sentiment
    • Positive
    Content
    • None
    Sep 08, 2023
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Sentiment Analysis (of 30 reviews)
64 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Skoup  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Marketing Analysts, Business Strategists, Product Managers, Quality Assurance Specialists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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