Analysis of SHEIN App User Reviews: Customer Trust Issues Highlighted
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Analysis of SHEIN App User Reviews: Customer Trust Issues Highlighted

SHEIN App Review Analysis: Unveil Customer Insights

The SHEIN shopping app has garnered mixed reviews from users, with a prevalent sentiment of dissatisfaction regarding customer service and the reliability of games offering free gifts. Many customers express frustration over delayed or missing orders, with some claiming they have not received refunds despite losing substantial amounts of money. Users criticize the app for its misleading games and poor communication, indicating that several feel misled and believe the promotional offerings are not genuine. While some users praise the app for its product quality and fast delivery, the negative experiences predominantly revolve around order fulfillment and customer support issues, leading to a decline in overall user trust.

Source: App Store Reviews of SHEIN-Achat en ligne

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Customer Feedback Analysis of SHEIN-Achat en ligne

Uncover insights on SHEIN app reviews with our analysis, highlighting customer trust issues and experiences.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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  • Application nulle

    Cette application est menteuse et ne me laisse pas avoir mes 5 articles gratuits. Il font travailler des enfants chinois de 10 ans n’installez pas.

    Sentiment
    • Negative
    Content
    • Game/Reward Complaints
    Nov 06, 2024
  • Bref

    Vos livreurs irrespectueux c’est pas possible plus les colis qui mettent une plombe à arriver en plus la livraison express c’est juste un jour de moins que la normal.. mais bon y’a des produits super mais la livraison c’est pas possible

    Sentiment
    • Negative
    Content
    • Delivery Issues
    Nov 05, 2024
  • Comment joindre le fournisseur !

    Comment contacter le fournisseur ? Car sois disant que mon colis a Ă©chouĂ© que le livreur a pas trouver chez moi mais mon colis 1 je l’ai mais pas le 2. Car deja je ne comprend pas pourquoi mon colis a Ă©tĂ© partager en deux.

    Sentiment
    • None
    Content
    • Delivery Issues
    Nov 03, 2024
  • Arnaque

    Tous leurs jeux pour gagner des produits gratuits sont des arnaques. On a beau partager Ă  tous nos contacts. Ce n est jamais suffisant !

    Sentiment
    • Negative
    Content
    • Game/Reward Complaints
    Nov 03, 2024
  • commande perdu

    déçu, la commande n’est pas arrivĂ© j’imagine qu’on la voler aucune sĂ©curitĂ© de la part du site SHEIN

    Sentiment
    • None
    Content
    • Delivery Issues
    Oct 30, 2024
  • Voleurs!

    Voleurs je fais un retour ils me disent qu'il y a des articles manquant soit disant alors que j'ai rendu. Je ne suis pas la seule apparemment !!! La honte c'est quoi cette nouvelle pratique ?

    Sentiment
    • Negative
    Content
    • Refund Difficulties
    Oct 26, 2024
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Sentiment Analysis (limited preview)
-37 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for SHEIN-Achat en ligne based on online reviews collected from App Store. The analysis helps E-commerce Managers, Digital Marketing Specialists, Customer Experience Analysts, Retail Industry Consultants, App Developers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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