Shapa Online Reviews Summary: Mixed Feedback on Motivational Weight Management Program
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Shapa Online Reviews Summary: Mixed Feedback on Motivational Weight Management Program

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Shapa receives mixed reviews with customers praising its motivational aspects, ease of use, and positive approach to weight management. However, some concerns are raised about technical issues, customer service response times, and inaccuracies in readings. Overall, users appreciate the program's focus on progress rather than just weight numbers, helping them stay motivated and make mindful changes towards a healthier lifestyle.

Source: Trustpilot Reviews of Shapa  

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Customer Feedback Analysis of Shapa  

Unlock insights on Shapa's customer feedback analysis for effective weight management strategies and improved user experience.

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Custom Date - Dec 21, 2024
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  • Reported I was gaining weight from first weigh in

    I did my research before signing up and felt it would be safe for me to use shapa despite having a history of anxiety around scales and disordered eating. The very first weigh in was light gray which I thought was odd since how could I be gaining weight in the first weigh in. Then the next 3 were dark grey all saying I'm gaining weight everyday (which I wasn't). It was highly stressful and I thought this scale was designed to avoid that kid of anxiety.

    Sentiment
    • Negative
    Content
    • Anxiety and Emotional Impact
    Nov 14, 2023
  • The app doesn't work

    The app doesn't work. It crashes right after I connect it to my fit bit. I tried uninstalling and reinstalling it. I've also sent two emails with no replies.

    Sentiment
    • Negative
    Content
    • App Interface and Features
    Nov 13, 2023
  • My experience with Shapa has been…a good one

    My experience with Shapa has been positive. I like that the scale does not give numbers. The only hiccup I have experienced is with the renewal. It is showing that I paid for the lifetime membership on the computer but when I sign in to the app it still has the renew message flashing when I sign in.

    Sentiment
    • Positive
    Content
    • Subscription Renewal Process
    Nov 10, 2023
  • Ordering was easy

    The purchase process was easy and seamless. I had no issues and look forward to receiving the product.

    Sentiment
    • Positive
    Content
    • Ordering Process and Delivery
    Nov 06, 2023
  • The scale does not show your weight and…

    The scale does not show your weight and neither does the Shapa app, you connect too. There no instructions on using the virtual blood pressure cuff. Apparently it doesn’t come ready to use, it needs to be charged first. The connection process was a bit confusing but I managed to figure it out. The scale design is sleek and attractive. The blood pressure cuff is nice in that there are no cords, but the readings seem to run high compared to my other automatic cuffs, but I’ll give it at least a week for me to get used to using it.

    Sentiment
    • None
    Content
    • Product Quality and Functionality
    Oct 21, 2023
  • New Shapa Member

    Just ordered the subscription and scale. Cannot wait to start this program!

    Sentiment
    • Positive
    Content
    • Ordering Process and Delivery
    Aug 03, 2023
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Sentiment Analysis (limited preview)
52 Net Promoter
Score
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Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Shapa   based on online reviews collected from Trustpilot. The analysis helps Product Managers, Customer Experience Specialists, Health & Wellness Coaches, Marketing Analysts, Entrepreneurs in Health Tech to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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