Mixed Reviews for Sephora App and Service
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Sephora US App Insightful Feedback Analysis Report

Mixed Reviews for Sephora App and Service

Customers complain about various issues with Sephora's app, including frequent crashes, glitches, and missing filter options. Some also faced difficulties while logging in or checking out, and others complained about slow order processing and shipping times. However, some customers have praised the expertise and professionalism of Sephora's in-store makeup consultants.

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Custom Date - Oct 30, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Customer service

    Thanyou Rosy for all the help
    I appreciate

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    May 17, 2023
  • Horrible app

    This app crashes CONSTANTLY. I get error messages every time I try and check it. Today it told me my cart was out of date. Had to use chrome. Awful.

    Sentiment
    • Negative
    Content
    • App Performance and Glitches
    May 11, 2023
  • Can’t log in

    For the last few months I cannot log in to my app. Keep getting an error message. Also, the notifications never clear after I’ve read them. Annoying.

    Sentiment
    • Negative
    Content
    • App Performance and Glitches
    May 02, 2023
  • Decent shipping

    I order from online it came in 6 days and when it came I was missing 1 product and the app did not say partial order im am upset please fix this.

    Sentiment
    • None
    Content
    • Product Availability and Stock Issues
    Apr 30, 2023
  • Fix filters!

    This app is useless since filtering by Category was removed. Also makes me constantly login.

    Sentiment
    • Negative
    Content
    • Filtering and Search Functionality
    Apr 19, 2023
  • Geeeeet NOW

    It is the best app ever I am serious so helpful. Plus free samples

    Sentiment
    • Positive
    Content
    • App Performance and Glitches
    Apr 16, 2023
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Sentiment Analysis (of 30 reviews)
-33 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Sephora US: Makeup & Skincare based on online reviews collected from App Store. The analysis helps Retail Managers, Mobile App Developers, Customer Experience Strategists, E-commerce Specialists, Digital Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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