Mixed Reviews for Bath and Body Works App
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Explore Insights from Bath & Body Works App Feedback

Mixed Reviews for Bath and Body Works App

Customers have mixed feelings about the Bath and Body Works app, with some praising its fragrance selection and quality products, while others complain about frequent technical glitches, difficulty in using rewards, and limitations on pick-up orders. Many users report problems with logging in, navigating, and placing orders. Some customers appreciate the ease of use and clear product descriptions offered by the app, while others are frustrated by its inability to support certain payment options. Overall, the app needs improvement in terms of functionality, user-friendliness, and customer support.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Excelente aplicación.

    Muy buenos productos y fragancias duraderas, aparte la excelente variedad.

    Sentiment
    • Positive
    Content
    • Product Quality and Variety
    May 24, 2023
  • Smell good!

    Loving it good smell lotion body wash candles too!

    Sentiment
    • Positive
    Content
    • Product Quality and Variety
    May 23, 2023
  • Bag

    I love bath and body works. That is all I use ❤️

    Sentiment
    • Positive
    Content
    • Fragrances and Product Favorites
    May 22, 2023
  • Discount codes

    The website states you can use up to 6 codes. The app only allows you to use one. It’s a bit confusing

    Sentiment
    • None
    Content
    • Ordering and Delivery Issues
    May 22, 2023
  • The app

    I tried to use the app & I wanted to pick up in store. It kept messing up so much. I love the merchandise. But the app not so much!

    Sentiment
    • Negative
    Content
    • App Login and Technical Issues
    May 21, 2023
  • App goodness

    I love how the apps ease of use and it’s clear depiction of products and prices makes shopping more enjoyable!

    Sentiment
    • Positive
    Content
    • Product Quality and Variety
    May 21, 2023
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Sentiment Analysis (of 30 reviews)
-7 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎My Bath & Body Works based on online reviews collected from App Store. The analysis helps Product Managers, Customer Experience Specialists, Mobile App Developers, Marketing Strategists, Retail Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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