⚖️
This report is based on publicly available user reviews and generated for research purposes only. It does not include copyrighted content and is not affiliated with or endorsed by any brand, business, or platform mentioned.
Semrush Customer Reviews Highlight Serious Billing and Support Issues
  • 85 users bookmarked
  • Who is this report for?
    • Digital Marketing Professionals
    • Customer Experience Managers
    • E-commerce Business Owners
    • Product Managers
    • Consumer Rights Advocates
Semrush Customer Reviews Highlight Serious Billing and Support Issues

Semrush Review Analysis: Billing & Support Woes Exposed

The reviews for Semrush reveal a consistent pattern of customer dissatisfaction, primarily due to unauthorized charges and a complicated cancellation process. Many users report being billed after free trials despite efforts to cancel, with poor customer service exacerbating their frustrations. Issues include lack of clear communication regarding billing policies, unresponsive support, and a convoluted process that seems designed to trap users into continued payments. While some customers acknowledge the potential utility of the tool, the negative experiences regarding billing and support overshadow these positives. The overarching sentiment is a strong warning against engaging with Semrush, highlighting serious concerns about ethics in their business practices.

Source: Trustpilot Reviews of Semrush is rated "Poor" with 2.3 / 5 on

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
21 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!

Customer Feedback Analysis of Semrush is rated "Poor" with 2.3 / 5 on

Uncover the truth behind Semrush's low Trustpilot rating with our in-depth analysis of customer feedback on billing and support issues.

Export
Custom Date - Dec 07, 2025
Popular Phrases (limited preview)
see all >>
Featured Content
see all >>
  • Really bad customer service

    Really bad customer service. No response to cancellation requests, money taken out, no refund. Now applying for a bank charge to get my money back.

    Sentiment
    • Negative
    Content
    • Cancellation Process
    Oct 28, 2025
  • Terrible pricing policy

    Terrible pricing policy and too expensive for such outdated features, there are far better and cheaper alternatives on the market.

    Sentiment
    • Negative
    Content
    • Pricing Concerns
    Oct 23, 2025
  • Very good site analysis and suggestions…

    Very good site analysis and suggestions for improvement

    Sentiment
    • Positive
    Content
    • User Experience
    Oct 21, 2025
  • quite a good tool but the price

    quite a good tool, but the pricing model is more expensive than others.. especially the new features such as the AI tool - to pay for every single website/project, that is too much..

    Sentiment
    • None
    Content
    • Pricing Concerns
    Oct 01, 2025
  • Horrible cancelation process

    Horrible cancelation process. I lost my $169 usd because of it. Customer service are not helping.

    Sentiment
    • Negative
    Content
    • Cancellation Process
    Sep 29, 2025
  • Je déconseille de souscrire à aucune…

    Je déconseille de souscrire à aucune offre chez Semrush qui fait tout pour vous piéger dans un système d'abonnement même si vous demandez à ne plus être inscrit.

    Sentiment
    • Negative
    Content
    • Customer Support
    Sep 29, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
-80 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

See a Sample Report Buy Now
One-time purchase without hidden or recurring costs!
Similar Reports

See the similar customer feedback reports based on reviews from Trustpilot and many other platforms.

  1. Insightful SITE123 User Feedback Analysis Report
    Trustpilot Reviews 95
  2. Yoga International Feedback Analysis: Insightful Review
    Trustpilot Reviews 74
  3. Unlock Insights: Stash Platform Review Analysis
    Trustpilot Reviews 81
How Kimola Works?
Book a Demo Create a Free Account!
Make the Most of Kimola

Find out how Kimola can improve your feedback analysis process.

Frequently Asked Questions
About Customer Feedback Analysis Reports

  • This page displays purchase options and a preview of the customer feedback analysis report for Semrush is rated "Poor" with 2.3 / 5 on Trustpilot based on online reviews collected from Trustpilot. The analysis helps Digital Marketing Professionals, Customer Experience Managers, E-commerce Business Owners, Product Managers, Consumer Rights Advocates to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.