Seido Knives: Mixed Feedback Highlights Quality and Service Challenges

The quality of the knives I purchased is absolutely incredible. The handles are designed extremely well and fit the hand very comfortably. The blades are durable and very sharp. Customer service is also very good. They are very expensive, but the quality is such they should last forever.

The forging patterns were printed on. No joke. These aren't even real. When I asked to return them, I got the 20% restocking fee and having to pay shipping. I never should have trusted the 100% satisfaction guarantee. That's what I get for trying a new company for good knives.

Do not buy from this company. Bought for a Christmas gift. They stated 3-5 day shipping. Bought 9 days before Christmas. Did not arrive till 2 days after Christmas. Had already bought a replacement gift. Went to return because when I bought they stated 30 day back hassle free. Now they are charging me 20% restocking fee plus shipping costs. BUYER BEWARE

Our first venture into quality kitchen knives. Honestly, I didn't know a knife could be this sharp. It cuts everything very smoothly. Excellent quality. My only regret is I didn't take advantage of the other handle colors. We have black, which looks great but I can see now the way the knife is designed, other colors would look fantastic. Still, no complaints; a great product.

BUYERS BEWARE! If I could leave a negative review I would. I thought I did my due diligence when I decided to purchase these knives. Spent over $160 on a chef set. What a scam! I had them for less than a week and noticed rust spots even after I washed and dried the knives as recommended. When I decided to return, they expected unopened packaged in the same condition as I received them. Well, so much for a 30 day, hassle free money back guarantee. Their final suggested was a $15 refund and I can keep the knives. In the garbage they go where they belong. Don’t be fooled by their website. I don’t see my reviews being posted and can only assume they don’t post bad reviews. I should have gone to BBB to get a better understanding of what I was purchasing. This lesson cost me a pretty penny but I’ll be leaving this type of review on all platforms I can find.

WE recently purchased directly from Seido Knives two very nice knives on sale. One of them, Kiritsuke Damascus Chef Knife, arrived in perfect condition, very beautiful. WE used our chef knife in preparation for Christmas dinner and it sliced through sweet potatoes with incredible ease-like butter. We received a lot of comments on its beauty as well . The second knife, Nikuya Butcher Knife, arrived with several imperfections in the handle. Their customer service to rectify the matter was beyond exceptional. They shipped a new knife out to us promptly. It was in perfect condition and cuts razor sharp. In an effort at standing by their products and insuring customer satisfaction, they invited us to keep the first product. We are very pleased with the outcome and recommend them to you.