SBLI Customer Reviews: Mixed Feedback on Service and Communication
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SBLI Customer Feedback Analysis: Insights & Reviews

SBLI Customer Reviews: Mixed Feedback on Service and Communication

SBLI has received mixed reviews from customers, with mentions of issues like billing errors, lack of communication, and delays in policy cancellations. However, positive feedback highlights friendly customer service, quick online buying experience, and helpful agents like Maureen and Jim. Some customers appreciated the straightforward process, while others expressed frustration over premium increases and confusion regarding policy changes.

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  • Policy Administrators
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  • Product Managers

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Custom Date - Oct 14, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • At Wits End

    I am at my wits end with SBLI. Through repeated phone calls and a written policy surrender request I have made it clear that my term policy should terminate. Even though SBLI has acknowledged surrender of the policy and confirmed that the premiums are paid in full, I continue to receive Premium Due (and over due) invoices. I was told at one point by SBLI to ignore them, but they keep coming! Thanks for your response which suggests that you have taken steps to clarify your process. So, I must be just be confused. I have kept all of the documents sent and a timeline of my conversations with SBLI. All I wanted to do was to terminate a term policy. Crazy that I had to take affirmative steps to terminate a term policy anyway. The lesson for anyone interested in an SBLI term policy is that you have to spend considerable time and effort to actually terminate a term policy. It’s crazy. Thanks for the apology!

    Sentiment
    • Negative
    Content
    • Policy Termination Process
    Apr 12, 2024
  • Great experience

    I've evaluated several Life Insurance options and decided to go with SBLI. My Life Insurance Professional Maureen made a great experience and communicated clearly and efficiently. I strongly recommend the SBLI customer experience.

    Sentiment
    • Positive
    Content
    • Agent Experience and Assistance
    Mar 13, 2024
  • Maureen Connell Incredible

    Maureen Connell Incredible. She was so helpful and understanding. She knew exactly what I wanted to do and had considerable experience and knowledge about my situation on retiring.. She’s with her weight in Gold..

    Sentiment
    • Positive
    Content
    • Agent Experience and Assistance
    Mar 07, 2024
  • Quotes were not accurate, customer service not responsive.

    Quotes were not accurate and direct bill happened before I realized, and even billed me back one month even though I was told I wasn't covered for that month since I hadn't signed docs. I also emailed back for clarification several times and never received a response. I honestly feel like this was a bit of a bait and switch.

    Sentiment
    • Negative
    Content
    • Quote Accuracy and Changes
    Feb 26, 2024
  • Very Responsive & Answered All Questions

    I enjoyed working with SBLI again. They made it easy even with Underwriting and alwsys explained where I was in the process.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Feb 16, 2024
  • Marc was great to deal with on the…

    Marc was great to deal with on the phone to get all the needed information and answer my questions.Medical interview was very easy as well.

    Sentiment
    • Positive
    Content
    • Agent Experience and Assistance
    Feb 14, 2024
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Sentiment Analysis (of 30 reviews)
57 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for SBLI  based on online reviews collected from Trustpilot. The analysis helps Insurance Agents, Customer Experience Managers, Policy Administrators, Marketing Professionals, Product Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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