Customer Satisfaction and Efficient Service at Amica Insurance
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Discover Key Insights from Amica Insurance Customer Feedback

Customer Satisfaction and Efficient Service at Amica Insurance

Amica Insurance is highly praised for its excellent customer service, quick responses to inquiries, and efficient handling of claims. Customers appreciate the company's thoroughness, competitive pricing, and commitment to customer satisfaction. However, there are concerns about sudden price increases and perceived overcharging. Overall, Amica is recommended for its easy payment options, knowledgeable staff, and reliable service.

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Custom Date - Nov 25, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Simple removal of Lien holder

    Simple removal of Lien holder. Easy stuff that isn’t so easy for many other insurance companies. One call and done. Got the written notification today. Just do easy.

    Sentiment
    • Positive
    Content
    • Ease of Use
    Apr 23, 2024
  • Excellent Service and very competitive…

    Excellent Service and very competitive prices. Very satisfied with Amica Insurance.

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 23, 2024
  • I have never had an insurance company…

    I have never had an insurance company thst was so thorough and concerned about my satisfaction it is very gratifying thank you 😊

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 23, 2024
  • Hail damage

    The roof damage from hail is obvious but the adjuster claims he can’t see it. The roof is leaking!

    Sentiment
    • Negative
    Content
    • Claims Experience
    Apr 23, 2024
  • Amica service is second to none

    Amica service is second to none! I am very happy with my coverage and service! Amica has never let me down! I highly recommend Amica!

    Sentiment
    • Positive
    Content
    • Trust and Long-Term Loyalty
    Apr 23, 2024
  • Great customer service

    Great customer service, easy payment options

    Sentiment
    • Positive
    Content
    • Customer Service Excellence
    Apr 23, 2024
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Sentiment Analysis (of 30 reviews)
70 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Amica Insurance  based on online reviews collected from Trustpilot. The analysis helps Insurance Agents, Customer Service Managers, Marketing Professionals, Product Managers, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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