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Samsung UK Customer Reviews: Mixed Feedback on Service and Products
  • 95 users bookmarked
  • Who is this report for?
    • Marketing Managers
    • Customer Service Executives
    • Product Development Managers
    • Brand Strategists
    • Retail Managers
Samsung UK Customer Reviews: Mixed Feedback on Service and Products

Samsung UK Customer Feedback Analysis: In-Depth Insights

The reviews for Samsung UK reveal a mixed customer experience. While some users praised the ease of online ordering, competitive pricing, and quick delivery, many others reported significant issues. Common complaints included problems with delivery schedules, unresponsive customer service, and promotional discrepancies. Several customers expressed disappointment over faulty products or unfulfilled service promises, especially regarding the collection of old appliances and issues with discounts. Despite the positive feedback from loyal customers, the negative reviews highlight a need for improvement in service reliability and customer communication. Overall, Samsung's ratings reflect an average experience, showing a clear divide between satisfied and dissatisfied customers.

Source: Trustpilot Reviews of Samsung UK is rated "Average" with 3.6

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Customer Feedback Analysis of Samsung UK is rated "Average" with 3.6

Discover insights from Samsung UK's customer feedback analysis on Trustpilot. Understand service quality, product experiences, and more.

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Custom Date - Dec 05, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Easy to use and fast and secure service.

    Easy to use and fast and secure service.

    Sentiment
    • Positive
    Content
    • Website Usability
    Nov 14, 2025
  • Express delivery

    Express delivery. Very happy.

    Sentiment
    • Positive
    Content
    • Delivery Issues
    Nov 14, 2025
  • Customer service

    Customer service

    Sentiment
    • Positive
    Content
    • Customer Service
    Nov 14, 2025
  • Excellent fantastic fabulous service

    Excellent fantastic fabulous service

    Sentiment
    • Positive
    Content
    • Loyalty and Brand Experience
    Nov 14, 2025
  • Easy to order

    Easy to order. Great offer

    Sentiment
    • Positive
    Content
    • Website Usability
    Nov 14, 2025
  • Easy

    Always easy dealing with Samsung.

    Sentiment
    • Positive
    Content
    • Loyalty and Brand Experience
    Nov 14, 2025
  • See All Reviews
Sentiment Analysis (limited preview)
45 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Samsung UK is rated "Average" with 3.6 / 5 on Trustpilot based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Customer Service Executives, Product Development Managers, Brand Strategists, Retail Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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