Mixed reviews for the SamsungTV: some customers had a positive experience with great picture quality and sound, while others faced issues such as frequent internet connection drops and black lines on the screen. Some customers also mentioned difficulty in using certain features and lack of support from Samsung. Overall, the TV received both praise and criticism.
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After only a year and a half I get a vertical line right in the middle of the screen for no reason. Support walked me thru a picture reset and I almost had them come to do a home repair but they told me that the cost of a new part was over a thousand dollars. So, basically you have to buy a new TV. What kind of support is that? I thought Samsung made quality products but my TCL lasted longer. They've lost a customer. Very disappointed!
Sentiment
Negative
Content
Customer Service
Jul 25, 2023
Grandioso
Lo mejor en tv
Sentiment
Positive
Content
Picture Quality
Jan 14, 2023
Like being in the theater!
Man! I do love my new TV! The picture is great! The sound is better than my old Visio! Easy to set up and though big, not too heavy. Good instruction, too. Meshs well with my disc player, the cable, etc. Worth the money. Samsung is the best there is, I feel, and the bigger, the better!
Sentiment
Positive
Content
Ease of Use
Oct 09, 2022
This TV Model Does NOT Work With YOUTUBE App. BUYER BEWARE.
This TV Model Does NOT Work With YOUTUBE App. BUYER BEWARE.
For those looking to purchase a new TV, This TV Model does NOT work with the YouTube and YouTube TV Apps. It will display vertical black lines that distort the picture severely.
Samsung will also NOT do anything about it either. I HIGHLY recommend nobody purchases this TV as there are other TV's that DO NOT have this problem. Samsung will NOT do anything to help you.
Sentiment
Negative
Content
YouTube App Issue
Oct 04, 2022
What a wonderful television.
The picture is awesome. The colors are sharp. I am so very happy I bought it when I did. I shopped others stores. They didn't have this model or it was several hundred dollars more. Fabulous features. Still haven't tried it all. Love it! 🌟
Sentiment
Positive
Content
Picture Quality
Sep 24, 2022
Fantastic TV
I had originally purchased the 55" Samsung Qled Tv. Unfortunately when it arrived the screen was cracked. I returned it and went to repurchase the TV again but I saw this Samsung 55" Neo Qled with more features. After reviewing it, I purchased the Neo Qled. This TV far exceeds my expectations! The clarity, brightness and sound is unmatched. The price for this TV with all the many many features is a true bargain! I highly recommend this TV.... You won't be disappointed!!
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This page displays purchase options and a preview of the customer feedback analysis report for SAMSUNG 65-Inch Class Neo QLED QN85A Series - 4K UHD Quantum HDR 24x Smart TV with Alexa Built-in based on online reviews collected from Amazon. The analysis helps Product Managers, Marketing Professionals, Customer Support Representatives, Quality Assurance Specialists, Retail Managers to discover insights into what people love, dislike, and need.
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