Samsung Electronics Review Summary: Customer Service and Delivery Issues
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Samsung Electronics Review Summary: Customer Service and Delivery Issues

Samsung Electronics Feedback Report: Uncover Customer Insights

The reviews for Samsung Electronics highlight significant concerns regarding customer service and product delivery issues. Many customers reported delays, poor communication, and unhelpful responses from support staff. Complaints also included problems with product availability and faulty items. While some customers had positive experiences with their purchases, the overwhelming sentiment reflects frustration over the company's handling of orders and returns. Issues such as missing deliveries and inadequate support have led to strong dissatisfaction, with several customers vowing never to purchase from Samsung again. Overall, the reviews emphasize the need for improvement in customer care and logistics.

Source: Trustpilot Reviews of Samsung Electronics 

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Customer Feedback Analysis of Samsung Electronics 

Insightful analysis of Samsung Electronics customer feedback on service & delivery. Essential for improving customer satisfaction.

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Custom Date - Dec 21, 2024
Popular Phrases (limited preview)
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  • Love my samsung bud 3pro

    Love my samsung bud 3pro. The sound is like nothing I've ever experienced with in ear headphones. And the 360掳 sound is just amazing

    Sentiment
    • Positive
    Content
    • Satisfaction with Purchase
    Dec 15, 2024
  • Samsung ure kan ikke forbindes til…

    Samsung ure kan ikke forbindes til smartphone af andre producenter.Retur af lo-t. Spild af tid. :(

    Sentiment
    • Negative
    Content
    • Communication Challenges
    Dec 04, 2024
  • Total scam

    Total scam, they offer you trade value. After 2 months they charge your credit card. And can never get hold of them.

    Sentiment
    • Negative
    Content
    • Order Cancellation Difficulties
    Dec 04, 2024
  • Can't use secure password to sign in…

    Can't use secure password to sign in leaving my account insecure.

    Sentiment
    • Negative
    Content
    • Communication Challenges
    Nov 06, 2024
  • Servicio de atención al cliente

    Servicio de atenci贸n al cliente, log铆stica para las entregas y servicio postventa PENOSO.

    Sentiment
    • Negative
    Content
    • Customer Service Issues
    Oct 15, 2024
  • Not a great TV

    I have a 50" TV from 2022 and it's terrible. The buttons on the remote are cumbersome and most of all it's slow.

    Sentiment
    • None
    Content
    • Product Quality Problems
    Oct 02, 2024
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Sentiment Analysis (limited preview)
-58 Net Promoter
Score
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Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Samsung Electronics  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Product Managers, Marketing Analysts, Supply Chain Specialists, Retail Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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