Samsung Electronics faces various customer complaints related to product quality, customer service, and warranty issues. Common concerns include malfunctioning devices, unhelpful customer support, and difficulties in obtaining warranty coverage. Customers report issues such as screen defects, faulty components, and unresponsive devices, leading to frustration and distrust. Overall, users express dissatisfaction with Samsung's handling of repairs, warranty claims, and product reliability, impacting customer loyalty and brand perception.
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Had a phone screen fixed under warranty. Wasn't fixed properly and are now telling me its water damaged.sayong I need to pay for new phone. Absolutely shocking
Sentiment
Negative
Content
Warranty and Repairs
Jun 28, 2024
Peggior acquisto che abbia mai fatto.e
Peggior acquisto che abbia mai fatto.Acquistato nel 2021 buttato via nel 2024 spesso 900 euro di acquisto e 250 di inutili riparazioni da parte di tecnici….. Non riparate mai frigoriferi Samsung vi fregano solo soldi. Mai più Samsung frigo.
Sentiment
Negative
Content
Product Quality Issues
Jun 26, 2024
Danke für das Update welchem ich nicht…
Danke für das Update welchem ich nicht zugestimmt habe. Nix geht mehr!!!Soll ich meinen Fernseher jetzt entsorgen und mir einen neuen kaufen? Ratet mal von welcher Marke der auf jeden Fall nicht sein wird....
Sentiment
Negative
Content
Software and Updates
Jun 21, 2024
Unmöglicher Kundenservice
Unmöglicher KundenserviceDefekter Knopf am Fernseher wird nach 8 Monaten nicht getauscht. Begründung: mechanischer Mangel wäre nicht abgedeckt. Der Knopf wurde keine 20 Mal betätigt. Nachdem ich dem Vorgang widersprochen habe, legt der Kundenservice einfach auf. Frechheit
Sentiment
Negative
Content
Warranty and Repairs
Jun 21, 2024
Garantie Fall äußerst unhöflich…
Garantie Fall äußerst unhöflich bearbeitet,nur vertröstet und hinter AGB,s verschanzt hohe Reparaturkosten verlangen trotz Garantie das ist der Marke nicht dienlich
Sentiment
Negative
Content
Warranty and Repairs
Jun 20, 2024
Samsung rude wont stand behind there warranty …
Tried to get service on mobile phone but samsung went out of there way NOT TO HONOR warranty and samsung( office of ceo care plus ) were very rude and pushed for new purchase of phone disregarding valid warranty and not willing to repair phone!
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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