Samsung Electronics Customer Complaints Analysis
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Samsung Electronics Customer Complaints Analysis

Samsung Customer Feedback & Complaints Report

Samsung Electronics faces various customer complaints related to product quality, customer service, and warranty issues. Common concerns include malfunctioning devices, unhelpful customer support, and difficulties in obtaining warranty coverage. Customers report issues such as screen defects, faulty components, and unresponsive devices, leading to frustration and distrust. Overall, users express dissatisfaction with Samsung's handling of repairs, warranty claims, and product reliability, impacting customer loyalty and brand perception.

Source: Trustpilot Reviews of Samsung Electronics 

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Customer Feedback Analysis of Samsung Electronics 

Insightful analysis of customer complaints on Samsung Electronics covering service, quality, and warranty issues.

Custom Date - May 29, 2025
Featured Content
  • Had a phone screen fixed under…
    Sentiment
    • Negative
    Content
    • Warranty and Repairs
    Jun 28, 2024
  • Peggior acquisto che abbia mai fatto.e
    Sentiment
    • Negative
    Content
    • Product Quality Issues
    Jun 26, 2024
  • Danke für das Update welchem ich nicht…
    Sentiment
    • Negative
    Content
    • Software and Updates
    Jun 21, 2024
  • Unmöglicher Kundenservice
    Sentiment
    • Negative
    Content
    • Warranty and Repairs
    Jun 21, 2024
  • Garantie Fall äußerst unhöflich…
    Sentiment
    • Negative
    Content
    • Warranty and Repairs
    Jun 20, 2024
  • Samsung rude wont stand behind there warranty …
    Sentiment
    • Negative
    Content
    • Warranty and Repairs
    Jun 20, 2024
  • See All Reviews
Sentiment Analysis (limited preview)
-87 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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About Customer Feedback Analysis Reports

  • This page displays purchase options and a preview of the customer feedback analysis report for Samsung Electronics  based on online reviews collected from Trustpilot. The analysis helps Product Managers, Customer Service Directors, Quality Assurance Specialists, Marketing Analysts, Corporate Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

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