Samsung Electronics Customer Complaints Analysis
  • 83 users bookmarked
  • Who is this report for?
    • Product Managers
    • Customer Service Directors
    • Quality Assurance Specialists
    • Marketing Analysts
    • Corporate Strategists
Samsung Electronics Customer Complaints Analysis

Samsung Customer Feedback & Complaints Report

Samsung Electronics faces various customer complaints related to product quality, customer service, and warranty issues. Common concerns include malfunctioning devices, unhelpful customer support, and difficulties in obtaining warranty coverage. Customers report issues such as screen defects, faulty components, and unresponsive devices, leading to frustration and distrust. Overall, users express dissatisfaction with Samsung's handling of repairs, warranty claims, and product reliability, impacting customer loyalty and brand perception.

Source: Trustpilot Reviews of Samsung Electronics 

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
21 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!

Customer Feedback Analysis of Samsung Electronics 

Insightful analysis of customer complaints on Samsung Electronics covering service, quality, and warranty issues.

Export
Custom Date - May 24, 2025
Popular Phrases (limited preview)
see all >>
Featured Content
see all >>
  • Had a phone screen fixed under…

    Had a phone screen fixed under warranty. Wasn't fixed properly and are now telling me its water damaged.sayong I need to pay for new phone. Absolutely shocking

    Sentiment
    • Negative
    Content
    • Warranty and Repairs
    Jun 28, 2024
  • Peggior acquisto che abbia mai fatto.e

    Peggior acquisto che abbia mai fatto.Acquistato nel 2021 buttato via nel 2024 spesso 900 euro di acquisto e 250 di inutili riparazioni da parte di tecnici….. Non riparate mai frigoriferi Samsung vi fregano solo soldi. Mai più Samsung frigo.

    Sentiment
    • Negative
    Content
    • Product Quality Issues
    Jun 26, 2024
  • Danke für das Update welchem ich nicht…

    Danke für das Update welchem ich nicht zugestimmt habe. Nix geht mehr!!!Soll ich meinen Fernseher jetzt entsorgen und mir einen neuen kaufen? Ratet mal von welcher Marke der auf jeden Fall nicht sein wird....

    Sentiment
    • Negative
    Content
    • Software and Updates
    Jun 21, 2024
  • Unmöglicher Kundenservice

    Unmöglicher KundenserviceDefekter Knopf am Fernseher wird nach 8 Monaten nicht getauscht. Begründung: mechanischer Mangel wäre nicht abgedeckt. Der Knopf wurde keine 20 Mal betätigt. Nachdem ich dem Vorgang widersprochen habe, legt der Kundenservice einfach auf. Frechheit

    Sentiment
    • Negative
    Content
    • Warranty and Repairs
    Jun 21, 2024
  • Garantie Fall äußerst unhöflich…

    Garantie Fall äußerst unhöflich bearbeitet,nur vertröstet und hinter AGB,s verschanzt hohe Reparaturkosten verlangen trotz Garantie das ist der Marke nicht dienlich

    Sentiment
    • Negative
    Content
    • Warranty and Repairs
    Jun 20, 2024
  • Samsung rude wont stand behind there warranty …

    Tried to get service on mobile phone but samsung went out of there way NOT TO HONOR warranty and samsung( office of ceo care plus ) were very rude and pushed for new purchase of phone disregarding valid warranty and not willing to repair phone!

    Sentiment
    • Negative
    Content
    • Warranty and Repairs
    Jun 20, 2024
  • See All Reviews
Sentiment Analysis (limited preview)
-87 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

See a Sample Report Buy Now
One-time purchase without hidden or recurring costs!
Similar Reports

See the similar customer feedback reports based on reviews from Trustpilot and many other platforms.

  1. Unlock Customer Insights: boAt Feedback Analysis Report
    Trustpilot Reviews 82
  2. Unveil Insights into Whisker's Litter Robot Customer Feedback
    Trustpilot Reviews 74
  3. Samsung Electronics Feedback Report: Uncover Customer Insights
    Trustpilot Reviews 96
How Kimola Works?
Book a Demo Create a Free Account!
Make the Most of Kimola

Find out how Kimola can improve your feedback analysis process.

Frequently Asked Questions
About Customer Feedback Analysis Reports

  • This page displays purchase options and a preview of the customer feedback analysis report for Samsung Electronics  based on online reviews collected from Trustpilot. The analysis helps Product Managers, Customer Service Directors, Quality Assurance Specialists, Marketing Analysts, Corporate Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.