Samsung Electronics Customer Complaints Analysis
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Samsung Electronics Customer Complaints Analysis

Samsung Customer Feedback & Complaints Report

Samsung Electronics faces various customer complaints related to product quality, customer service, and warranty issues. Common concerns include malfunctioning devices, unhelpful customer support, and difficulties in obtaining warranty coverage. Customers report issues such as screen defects, faulty components, and unresponsive devices, leading to frustration and distrust. Overall, users express dissatisfaction with Samsung's handling of repairs, warranty claims, and product reliability, impacting customer loyalty and brand perception.

Source: Trustpilot Reviews of Samsung Electronics 

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Customer Feedback Analysis of Samsung Electronics 

Insightful analysis of customer complaints on Samsung Electronics covering service, quality, and warranty issues.

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Custom Date - Dec 21, 2024
Popular Phrases (limited preview)
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  • Had a phone screen fixed under…

    Had a phone screen fixed under warranty. Wasn't fixed properly and are now telling me its water damaged.sayong I need to pay for new phone. Absolutely shocking

    Sentiment
    • Negative
    Content
    • Warranty and Repairs
    Jun 28, 2024
  • Peggior acquisto che abbia mai fatto.e

    Peggior acquisto che abbia mai fatto.Acquistato nel 2021 buttato via nel 2024 spesso 900 euro di acquisto e 250 di inutili riparazioni da parte di tecnici
.. Non riparate mai frigoriferi Samsung vi fregano solo soldi. Mai piĂč Samsung frigo.

    Sentiment
    • Negative
    Content
    • Product Quality Issues
    Jun 26, 2024
  • Danke für das Update welchem ich nicht…

    Danke fĂŒr das Update welchem ich nicht zugestimmt habe. Nix geht mehr!!!Soll ich meinen Fernseher jetzt entsorgen und mir einen neuen kaufen? Ratet mal von welcher Marke der auf jeden Fall nicht sein wird....

    Sentiment
    • Negative
    Content
    • Software and Updates
    Jun 21, 2024
  • Unmöglicher Kundenservice

    Unmöglicher KundenserviceDefekter Knopf am Fernseher wird nach 8 Monaten nicht getauscht. BegrĂŒndung: mechanischer Mangel wĂ€re nicht abgedeckt. Der Knopf wurde keine 20 Mal betĂ€tigt. Nachdem ich dem Vorgang widersprochen habe, legt der Kundenservice einfach auf. Frechheit

    Sentiment
    • Negative
    Content
    • Warranty and Repairs
    Jun 21, 2024
  • Garantie Fall äußerst unhöflich…

    Garantie Fall Ă€ußerst unhöflich bearbeitet,nur vertröstet und hinter AGB,s verschanzt hohe Reparaturkosten verlangen trotz Garantie das ist der Marke nicht dienlich

    Sentiment
    • Negative
    Content
    • Warranty and Repairs
    Jun 20, 2024
  • Samsung rude wont stand behind there warranty …

    Tried to get service on mobile phone but samsung went out of there way NOT TO HONOR warranty and samsung( office of ceo care plus ) were very rude and pushed for new purchase of phone disregarding valid warranty and not willing to repair phone!

    Sentiment
    • Negative
    Content
    • Warranty and Repairs
    Jun 20, 2024
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Sentiment Analysis (limited preview)
-87 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Samsung Electronics  based on online reviews collected from Trustpilot. The analysis helps Product Managers, Customer Service Directors, Quality Assurance Specialists, Marketing Analysts, Corporate Strategists to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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