Root Insurance: Easy Sign-Up, Affordable Rates, and Helpful Service
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  • Who is this report for?
    • Insurance Brokers
    • Marketing Professionals
    • Product Managers
    • Customer Experience Specialists
    • Data Analysts
Root Insurance: Easy Sign-Up, Affordable Rates, and Helpful Service

Root Insurance Feedback Report: Insights and Analysis

Root Insurance stands out for its easy and quick sign-up process, affordable rates, and helpful customer service. Users appreciate the simplicity of the app and the company's straightforward pricing. Some customers mention issues with the driving monitoring system and difficulties in contacting customer support via phone. Overall, Root Insurance provides a seamless experience for obtaining car insurance, especially for those with specific needs like recent license suspensions.

Source: Trustpilot Reviews of Root Insurance 

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Customer Feedback Analysis of Root Insurance 

Unlock insights on Root Insurance with our detailed customer feedback analysis. Find out what users say about sign-up, rates, and service.

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Custom Date - Dec 27, 2024
Popular Phrases (limited preview)
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  • Root saved the day!

    I went to buy a new car yesterday and couldn't get insured from a few companies because I had recently had my license suspended due to owing fines. Well I paid my court fines from a case years ago and got my license reinstated. I was denied insurance from three companies as the suspension was recent and they wouldnt insure me. Root saved the day though! I was able to get full coverage and it was a tad bit on the expensive side but considering I absolutely needed it to drive the car off the lot they came through for me and it was extremely fast processing! Thank you Root!

    Sentiment
    • Positive
    Content
    • Affordable Pricing
    Apr 21, 2024
  • Would not cover damages horrible…

    Would not cover damages horrible customer service

    Sentiment
    • Negative
    Content
    • Customer Service Experience
    Apr 19, 2024
  • Agent helped right away

    Agent helped right away! No long hold times!!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 19, 2024
  • Representative was helpful walked me…

    Representative was helpful walked me through purchasing a policy online easy

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Apr 18, 2024
  • Root saved me over 50%!!!

    Root was willing to give me a quote at half the price of it's competitor's. It was super easy to sign up, and the process was seamless. The only thing that frustrates me about Root is their driving monitoring. It does not tell me how I'm performing, where I can improve, or what the parameters are. What is considered too fast for acceleration, what's considered a hard break? Root doesn't provide that information, as far as I'm aware. Otherwise, great insurance rates, I'm super happy to be with them!

    Sentiment
    • Positive
    Content
    • Coverage and Policy Details
    Apr 17, 2024
  • I had no idea about the test drive…

    I had no idea about the test drive thing - my policy can be canceled or my rate can change. Kind of a pain.

    Sentiment
    • Negative
    Content
    • Insurance Approval Process
    Apr 16, 2024
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Sentiment Analysis (limited preview)
78 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Root Insurance  based on online reviews collected from Trustpilot. The analysis helps Insurance Brokers, Marketing Professionals, Product Managers, Customer Experience Specialists, Data Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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