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Mixed Reviews for Rockland Luggage Set with Handle and Scratch Problems

Mixed Reviews for Rockland Luggage Set with Handle and Scratch Problems

30 reviews between May 27, 2023 and Aug 14, 2023.

The Rockland luggage set received mixed reviews from customers, with complaints about the handle breaking and scratches appearing after baggage handling. However, some customers were satisfied with the lockable feature and the compartments for organization. Overall, the suitcase is considered durable for kids but may not be suitable for airline restrictions. The set also had issues with the zipper, wheel, and interior pocket tearing. Despite these drawbacks, customers appreciated the cute design and lightweight nature of the suitcase.

| Rockland Safari Hardside Spinner Wheel Luggage, Camouflage, Carry-On 20-Inch | Carry-Ons
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30 reviews between May 27, 2023 and Aug 14, 2023.

May 27, 2023 - Aug 14, 2023
  • Handle broke during trip, unable to pull handle up.

    1st and only time using, it broke during our international trip. The handle would not pull up past 1st position. We returned the suitcase for a refund.

    Sentiment
    • Negative
    Content
    • Durability
    Aug 14, 2023
  • Poor quality

    I finally used it on my vacation. The first thing I noticed was that I couldn’t raise the handle beyond the first click. So being tall this was inconvenient. Next, I couldn’t unlock the lock I had programmed so I had my brother-in-law break it. Third, if you can’t see the scratches from going through baggage handling, they’re there. All in all, pretty disappointed.

    Sentiment
    • Negative
    Content
    • Handle Issues
    Aug 09, 2023
  • It got some scratches

    We took it on our vacation and used it as my granddaughters carry on. Even though we were careful with it, there were visible scratches. We did like that it had compartments to organize her things

    Sentiment
    • Positive
    Content
    • Scratches
    Aug 09, 2023
  • Love it

    It’s exactly what I wanted. There bigger then in thought which is a plus. There reason I gave it 4stars is that the corner of the biggest luggage was dented in. I had to push pretty hard to get it to not be. It still have a little dent but nothing that I feel that I needed to send Back because I’m going on a trip on a few days and need the suitcase.

    Sentiment
    • Positive
    Content
    • Quality
    Aug 03, 2023
  • Came scratched.

    Returned.

    Sentiment
    • Negative
    Content
    • Return and Refund
    Jul 27, 2023
    • Great luggage, protective film is a pain to peel off

      This is a great suitcase for kids. No issues with it at all after several uses. Wheels roll great, my kid can maneuver easily. The only thing that bugged me was the protective plastic film that is on it when it arrives. So hard to peel off completely.

      Sentiment
      • Positive
      Content
      • Design
      Jul 27, 2023
    • Very nice

      They are very nice and lockable which I love

      Sentiment
      • Positive
      Content
      • Design
      Jul 26, 2023
    • Not well made

      I bought this less than six weeks ago and used it on two short trips as a carryon. The zipper has already failed and is pulling away from the body of the suitcase. Sadly I can’t return it or I definitely would! I’d look elsewhere at other options and would not purchase this product.

      Sentiment
      • Negative
      Content
      • Durability
      Jul 26, 2023
    • Scratches very very easily

      One trip and the whole suitcase has scratches all over it. 5 year old loved it until she saw it after baggage claim.

      Sentiment
      • Negative
      Content
      • Scratches
      Jul 17, 2023
    • Fun carryon for kids (of all ages)

      Great bag in all areas except….
      It’s a little too tall to fit in the most restrictive airline templates by like a 2 cm as the top handle sort of pokes out. Most airlines will let it slide since their steel template has a cut out for said handle but don’t be surprised if some economy airline forces you to check it in and you end up paying what a full size bad cost.

      That’s it. Great bag. A tad too tall.

      Sentiment
      • Positive
      Content
      • Size and Weight
      Jul 15, 2023
    • IT SURVIVED

      It survived this ladder truck rollover with very minor cosmetic damage. I think one wheel bent just a bit, but we were able to fix it easily and it works perfectly. Highly recommend! You can see it in the window of the fire truck where it is circled!

      Sentiment
      • Positive
      Content
      • Durability
      Jul 14, 2023
    • Very cute but that’s it

      I purchased the set in March. I used the biggest suitcase three times. Once on a road trip for work, again on a cruise and then the final time just recently on a road trip to my parents house in July. Four months, three trips later and not even the roughness of an airplane; the wheel has come off. I didn’t even have it full to capacity. For the price I would recommend another suitcase as it’s cute but in my case it didn’t last, a complete waste of money.

      Sentiment
      • Negative
      Content
      • Durability
      Jul 11, 2023
    • Great suitcase for kids

      We bought this for our ten your old and it’s been great for our summer trips. Peeling off the plastic is a little tricky at first but I used a nail file to get the plastic bits I couldn’t reach. But it rolls very smoothly and is lightweight. My daughter had no trouble rolling it around. The glossy finish looks really nice too. Great purchase for us.

      Sentiment
      • Positive
      Content
      • Size and Weight
      Jul 11, 2023
    • Spend more for better quality

      Got this for my son because it is lightweight and had good reviews, price was right etc. Second time we used it, handle won’t come up unless you open the suitcase, rearrange all the items inside and fight with it to release the handle. Very frustrating trying to get around the airport, taxis, etc with a handle that won’t come up when you need it to. Also got my daughter one in a different color, and the interior pocket also tore after first use. Wish I had put the money towards something higher quality.

      Sentiment
      • Negative
      Content
      • Handle Issues
      Jul 11, 2023
    • Both box and item were damaged- ordered relacemebt

      My son loves this so I have ordered a replacement. When it arrived, the box was damaged and stitching was coming out of the outside of the case, most of the protective film was already off the suitcase. Hopefully the replacement is better because it’s a cute suitcase

      Sentiment
      • Negative
      Content
      • Quality
      Jul 11, 2023
    • broke upon first use

      would give 0 stars if i could. broke upon first use. worthless.

      Sentiment
      • Negative
      Content
      • Durability
      Jul 10, 2023
    • Heavy

      They seem heavier than other suitcases.

      Sentiment
      • Negative
      Content
      • Size and Weight
      Jul 09, 2023
    • Great for weekend

      I liked that every thing fit that I need for a weekend stay , didn’t like that the handle that extended is damaged and dirty sock inside I know it was used but I still paid a lot for it’s condition and not being cleaned,but don’t have time to send back

      Sentiment
      • None
      Content
      • Quality
      Jul 05, 2023
    • Inspect your luggage

      The suitcase is really cute and the quality is the same as everywhere else. But I should have inspected my carry in better. I discovered this cut in the fabric while packing for my first time using it. I haven’t even had it for a full week. It’s very minor, but I paid for something new and not already damaged.

      Sentiment
      • None
      Content
      • Quality
      Jul 04, 2023
    • Solid suitcase

      This is a nice solid suitcase. My 8 year old uses this and he loves the design. Has held up on multiple trips and has so much more life out of it

      Sentiment
      • Positive
      Content
      • Durability
      Jul 03, 2023
    • Best suitcase

      Bought for 7yr olds birthday. He outgrow his toddler avengers rolling backpack. He loves it. So sturdy & easy to handle. Great purchase.

      Sentiment
      • Positive
      Content
      • Design
      Jun 28, 2023
    • Broke after first use

      We used these suitcases on one trip and the large one kept splitting at the zippered seam. The plastic piping is detached from the zippered seam. They look totally scratched up. There was a plastic film covering them that was really hard to peel off and there are still remnants of it on all 3 pieces- I regret purchasing these, and the return window was 30 days. I didn't realize that and missed it by a couple of days.

      Sentiment
      • Negative
      Content
      • Scratches
      Jun 25, 2023
    • first trip the wheel feel off

      This product is very flimsy, spend more money and get better quality, the wheel feel off the first flight I took, and I have not been about to use them since .

      Sentiment
      • Negative
      Content
      • Durability
      Jun 25, 2023
    • Dented

      great quality but came dented

      Sentiment
      • None
      Content
      • Quality
      Jun 24, 2023
    • Leopard Print 3 piece Luggage

      I really Like my luggage set but have not use them so cannot say how good the set is!

      Sentiment
      • Positive
      Content
      • Durability
      Jun 23, 2023
    • Very shiny

      My granddaughter asked for a green camo suitcase and I truly didn’t expect to find one I wasn’t sure about Rockland quality but came across some info eating it after American Tourister and Samsonite In t a s a Christmas gift so hasn’t been used yet

      Sentiment
      • Positive
      Content
      • Quality
      Jun 17, 2023
    • My bag

      I got a lot of compliments while at the airport

      Sentiment
      • Positive
      Content
      • Design
      Jun 16, 2023
    • Looks just like picture

      11 year old daughter loves it.

      Sentiment
      • Positive
      Content
      • Design
      Jun 14, 2023
    • Toxic smell like burnt rubber

      This item smells like industrial solvent and is likely toxic. Send it back to whatever awful factory in china that it came from. Amazon should also discontinue this seller. This item cannot be safe, especially for children. The smell does not go away. Returned it.

      Sentiment
      • Negative
      Content
      • Smell
      Jun 10, 2023
    • Almost Perfect!!

       Exactly what’s in the description. Perfect size. Lightweight. However; mines came with scratches… and I really do not have the time to send for a replacement.

      Sentiment
      • Positive
      Content
      • Scratches
      May 27, 2023

Sentiment Analysis

  • Positive(14)
    47%
  • Negative(13)
    43%
  • None(3)
    10%
4 Net Promoter
Score

Popular Topics

  • Durability(8)
    27%
  • Quality(6)
    20%
  • Design(5)
    17%
  • Scratches(4)
    13%
  • Size and Weight(3)
    10%
  • Handle Issues(2)
    7%
  • Return and Refund(1)
    3%
  • Smell(1)
    3%

Languages

  • English(30)
    100%

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