Ring App Frustrations: Connectivity, Performance, and Feature Issues
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Ring App User Feedback Analysis: Insights & Solutions

Ring App Frustrations: Connectivity, Performance, and Feature Issues

Ring - Always Home app users express frustration with connectivity issues, inconsistent performance, and lack of key features like custom detection zones. Complaints include frequent disconnections, compatibility problems with devices, excessive alerts, and decreased motion detection accuracy. Users criticize the high subscription costs and difficulty in contacting customer service. Some mention issues with updates impacting device functionality. Overall, the app is seen as glitchy, unreliable, and lacking in essential security features.

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Ring no longer captures every motion. Alerts are on but it chooses which motion to capture.

    Sentiment
    • Positive
    Content
    • Motion Detection Problems
    Jul 15, 2024

  • App is not consistent while upgrading. There used to be notifications categories (by device). Now it's gone. Shake up your developers and QA!

    Sentiment
    • Negative
    Content
    • App Functionality
    Jul 15, 2024

  • Once you are no longer subscribed they send constant fake alerts to try and get you to resubscribe. Scum behavior.

    Sentiment
    • Negative
    Content
    • Subscription Complaints
    Jul 14, 2024

  • App is buggy, then the volum sound control in the app for the keypad doesn't work since the last update.

    Sentiment
    • Negative
    Content
    • App Functionality
    Jul 14, 2024

  • Camera had been working great but is now constantly disconnecting from wifi.

    Sentiment
    • Negative
    Content
    • Connection Issues
    Jul 14, 2024

  • Stopped working can't connect. Not sure if it's the app or google

    Sentiment
    • Negative
    Content
    • Connection Issues
    Jul 14, 2024
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Sentiment Analysis (of 30 reviews)
-56 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Ring - Always Home based on online reviews collected from Google Play. The analysis helps Product Managers, User Experience Designers, Mobile App Developers, Customer Service Managers, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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