Disappointment with AcuraLink App
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  • Who is this report for?
    • Automotive Product Managers
    • Mobile App Developers
    • Customer Experience Strategists
    • Automotive Marketing Professionals
    • Brand Managers
Disappointment with AcuraLink App

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Many customers are disappointed with the AcuraLink app, citing issues with remote start, unreliable functionality, slow response times, and frequent error messages. Some customers compare it unfavorably to other car apps, such as Kia, and question why they have to pay for a service that doesn't work well. The app is described as buggy and in need of major updates, with features like location tracking and trip history frequently disappearing. Overall, customers express frustration and disappointment with the app's performance.

Source: App Store Reviews of ‎AcuraLink

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Customer Feedback Analysis of ‎AcuraLink

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Custom Date - May 16, 2025
Popular Phrases (limited preview)
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  • Performance poor

    Sometimes it works most of the time it doesn’t update location. It’s clunky and too slow.

    Sentiment
    • Negative
    Content
    • Location and Tracking Issues
    Dec 24, 2023
  • It’s Good Could be Better

    The app works perfectly about 75% of the time but the other 25% will give you a headache. 15% of that can be best described as when it does not send the command to the car and errors out but still counts towards the maximum startup of 2 times. The other 10% is starting the engine and once you get to your car it won’t unlock for any reason until either the time laps resulting in the app disconnecting OR if you go back into the app and select to turn off vehicle (which you still have to wait for the command to send to the car if it doesn’t error out).
    I’ve had this issue on going since I got the car and had them check the key system and more they said it wasn’t the car so it had to be an app glitch and would be fixed soon…
    That was over 6 months ago. I would just like an app to function properly for the features I’m paying for.

    Sentiment
    • None
    Content
    • Remote Start Functionality
    Dec 23, 2023
  • Awful

    App is just terrible! If I could give no stars, I would do it.
    You pay for a service, the reasonable expectation is that it works, right?! For the quality of this app, it should be free. Making proof of “you get what you pay for”. You would think with paying for the service they could at least hire new software engineers and developers to get this app up to par with the Acura name. The remote start function doesn’t always work. The geo services disappear on you all the time. Trip history disappears all the time. The miles and fuel levels don’t update accordingly after refueling. Almost completely useless, but still costs money to use these services. Do better Acura, invest in your app. What a disappointment!

    Sentiment
    • Negative
    Content
    • App Reliability and Performance
    Dec 23, 2023
  • 0 starts if I could

    This is a TERRIBLE APP it works when it wants too and it’s NOT WORTH IT. I don’t recommend it do not spend your money on this app. I would give it ZERO starts if I could

    Sentiment
    • Negative
    Content
    • Overall Dissatisfaction
    Dec 21, 2023
  • Awful remote start

    Remote start is awful. Half the time I’m locked out of my car until I shut it off my engine through the app. There’s nothing like remote starting my car so it is warmed up, to then stand outside of it In the cold outdoors for a few minutes until the car shuts off so I can unlock my doors. A poorly executed feature.

    Sentiment
    • Negative
    Content
    • Remote Start Functionality
    Dec 20, 2023
  • Too Slow

    Acura Link needs a lot of improvement.
    It’s too slow and sometimes doesn’t work.

    Sentiment
    • None
    Content
    • App Reliability and Performance
    Dec 18, 2023
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Sentiment Analysis (limited preview)
-80 Net Promoter
Score
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