Revolutionize Your App with Our AcuraLink Feedback Analysis
Many customers are disappointed with the AcuraLinkapp, citing issues with remote start, unreliablefunctionality, slow response times, and frequent error messages. Some customers compare it unfavorably to other car apps, such as Kia, and question why they have to pay for a service that doesn't work well. The app is described as buggy and in need of major updates, with features like location tracking and trip history frequently disappearing. Overall, customers express frustration and disappointment with the app's performance.
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Sometimes it works most of the time it doesn’t update location. It’s clunky and too slow.
Sentiment
Negative
Content
Location and Tracking Issues
Dec 24, 2023
It’s Good Could be Better
The app works perfectly about 75% of the time but the other 25% will give you a headache. 15% of that can be best described as when it does not send the command to the car and errors out but still counts towards the maximum startup of 2 times. The other 10% is starting the engine and once you get to your car it won’t unlock for any reason until either the time laps resulting in the app disconnecting OR if you go back into the app and select to turn off vehicle (which you still have to wait for ...
Sentiment
None
Content
Remote Start Functionality
Dec 23, 2023
Awful
App is just terrible! If I could give no stars, I would do it. You pay for a service, the reasonable expectation is that it works, right?! For the quality of this app, it should be free. Making proof of “you get what you pay for”. You would think with paying for the service they could at least hire new software engineers and developers to get this app up to par with the Acura name. The remote start function doesn’t always work. The geo services disappear on you all the time. Trip history disapp...
Sentiment
Negative
Content
App Reliability and Performance
Dec 23, 2023
0 starts if I could
This is a TERRIBLE APP it works when it wants too and it’s NOT WORTH IT. I don’t recommend it do not spend your money on this app. I would give it ZERO starts if I could
Sentiment
Negative
Content
Overall Dissatisfaction
Dec 21, 2023
Awful remote start
Remote start is awful. Half the time I’m locked out of my car until I shut it off my engine through the app. There’s nothing like remote starting my car so it is warmed up, to then stand outside of it In the cold outdoors for a few minutes until the car shuts off so I can unlock my doors. A poorly executed feature.
Sentiment
Negative
Content
Remote Start Functionality
Dec 20, 2023
Too Slow
Acura Link needs a lot of improvement. It’s too slow and sometimes doesn’t work.
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This page displays purchase options and a preview of the customer feedback analysis report for AcuraLink based on online reviews collected from App Store. The analysis helps Automotive Product Managers, Mobile App Developers, Customer Experience Strategists, Automotive Marketing Professionals, Brand Managers to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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