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Mixed Reviews for Turkiye Bankasi's Mobile App

Mixed Reviews for Turkiye Bankasi's Mobile App

30 reviews between Jul 16, 2023 and Jul 19, 2023.

Turkiye Bankasi's mobile application receives mixed reviews from customers. While some find it user-friendly and efficient, others criticize its security measures and lack of helpful customer service. Many users also experience technical issues such as error messages and slow transaction speeds. Despite these drawbacks, the app offers convenient features like easy credit card management and quick access to customer support. Overall, Turkiye Bankasi's mobile app has room for improvement but still provides useful banking services.

CEPTETEB - Google Play'de Uygulamalar
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30 reviews between Jul 16, 2023 and Jul 19, 2023.

Jul 16, 2023 - Jul 19, 2023
  • G├╝zel h─▒zl─▒

    Sentiment
    • Positive
    Content
    • Application Performance
    Jul 19, 2023
  • Something went wrong hatas─▒ verip kapan─▒yor.

    Sentiment
    • Negative
    Content
    • Technical Issues
    Jul 19, 2023
  • Kredi kart─▒ b├Âl├╝m├╝nde ├Ânceden toplam bor├ž bilgisi vard─▒ ┼čimdi ise kullan─▒labilir bakiye g├Âr├╝n├╝yor yeniden toplam bor├ž bilgisi g├Âr├╝n├╝rse daha iyi olur

    Sentiment
    • Negative
    Content
    • User Experience
    Jul 18, 2023
  • Hi├ž be─čenmedim ├žok kar─▒┼č─▒k

    Sentiment
    • Negative
    Content
    • User Experience
    Jul 18, 2023
  • G├╝zel bir uygulama

    Sentiment
    • Positive
    Content
    • User Experience
    Jul 18, 2023
    • ├çok sade ve kullan─▒m─▒ kolay

      Sentiment
      • Positive
      Content
      • User Experience
      Jul 18, 2023
    • Tep bankamdan ┼čimdilik ve ┼čimdiye kadar ├žok memnunum

      Sentiment
      • Positive
      Content
      • Customer Service
      Jul 18, 2023
    • Lineage os rom da giri┼č i┼člemi i├žin arama geldi─činde uygulama kodu girmeden at─▒yor veya kod ekran─▒ yerine ana giri┼č ekran─▒na at─▒yor bunu halledin l├╝tfen y├╝kleme ve giri┼č de s─▒k s─▒k problem oluyor

      Sentiment
      • Positive
      Content
      • Technical Issues
      Jul 18, 2023
    • Gayet g├╝zel ve kullan─▒┼čl─▒ bir uygulama bizim kolayl─▒─č─▒m─▒z i├žin t├╝m incelik d├╝┼č├╝n├╝lm├╝┼č 5 deilde 4 y─▒ld─▒z verme sebebim ise para transferi yap─▒yorum onayl─▒yor ama ger├žekle┼čtirmiyor

      Sentiment
      • Positive
      Content
      • User Experience
      Jul 18, 2023
    • S├╝rekli pin ┼čifre parola pin ┼čifre parola uygulamaya girmek ├žok zaman al─▒yor

      Sentiment
      • Negative
      Content
      • User Experience
      Jul 18, 2023
    • Turkiyenin g├╝zide bankalar─▒ndan ├žal─▒┼čt─▒─č─▒m s├╝re i├žinde her konuda kolayl─▒k buldum

      Sentiment
      • Positive
      Content
      • User Experience
      Jul 18, 2023
    • Kart g├Ânderip kredi onaylamamak nedir lan

      Sentiment
      • Negative
      Content
      • Credit Card
      Jul 18, 2023
    • Saat 16.00 saatlerinde yapm─▒┼č oldu─čum Fast tten ge├ž Fast ad─▒ alt─▒nda para kestiniz.Uygulama di─čer kullanm─▒┼č oldu─čun bankaya g├Âre kar─▒┼č─▒k .Bildirim gelmiyor olarak giri┼či oldu para ├ž─▒k─▒┼č─▒ oldu gibi.

      Sentiment
      • Negative
      Content
      • User Experience
      Jul 18, 2023
    • B├╝t├╝n kredi i┼člemlerini ├žok kolay yapiyorum

      Sentiment
      • Positive
      Content
      • Mobile Banking
      Jul 18, 2023
    • Bu kadar beceriksiz bir programlama olamaz! Parolam─▒ unutmu┼čum kart kullanm─▒yorum ├žipli kimli─čimi kullanarak tekrar parola olu┼čturmak istiyorum ancak s├╝rekli hata veriyor! Sizin bu i┼čleri takip eden teknik ekibiniz yok mu?! ─░vedilikle ├ž├Âz├╝me kavu┼čturulmas─▒n─▒ bekliyorum!

      Sentiment
      • Negative
      Content
      • Technical Issues
      Jul 17, 2023
    • Ben 4 banka uygulamas─▒ var ne kolay─▒ bu

      Sentiment
      • Positive
      Content
      • Mobile Banking
      Jul 17, 2023
    • ┼×uan kredi i├žin muracat ediyorum 1.89 diye sayfaya yonlendirdigin de 2.69 olarak kar┼č─▒ma ├ž─▒k─▒yor insan─▒ yaniptmayin lutfen

      Sentiment
      • None
      Content
      • Interest Rates
      Jul 17, 2023
    • Harik

      Sentiment
      • Positive
      Content
      • User Experience
      Jul 17, 2023
    • S├╝per g├╝zel

      Sentiment
      • Positive
      Content
      • User Experience
      Jul 17, 2023
    • G├╝zel

      Sentiment
      • Positive
      Content
      • User Experience
      Jul 17, 2023
    • Edit├Âr mudahale ediyor bqnkaya...

      Sentiment
      • Positive
      Content
      • User Experience
      Jul 16, 2023
    • 37 dakikad─▒r a├ž─▒lm─▒yor ba─članm─▒yorum m├╝┼čteri hizmetlerine

      Sentiment
      • Negative
      Content
      • Technical Issues
      Jul 16, 2023
    • Uygulama ├žok g├╝zel ellerinize sa─čl─▒k

      Sentiment
      • Positive
      Content
      • User Experience
      Jul 16, 2023
    • Telefonla giri┼č yapamad─▒─č─▒m i├žin arad─▒m hi├ž yard─▒mc─▒ olunmad─▒.

      Sentiment
      • Negative
      Content
      • Customer Service
      Jul 16, 2023
    • Yav arkada┼č sanki pentagona giriyorum bu nas─▒l bir g├╝venlik ├Ânlemi para g├Ândermeye ├žal─▒┼č─▒yorum i┼čim acil s├╝rekli onay kodu gelecek diyor gelmiyor kanser etti

      Sentiment
      • Negative
      Content
      • Security
      Jul 16, 2023
    • B├Âyle k├Ât├╝ bir banka yok bula┼čmay─▒n

      Sentiment
      • Negative
      Content
      • User Experience
      Jul 16, 2023
    • B├Âyle rezil bi uygulama olamaz. Para g├Ânderirken ├žok yava┼č veya imkans─▒z oluyor bazen para g├Ândermek. ├çal─▒┼čt─▒─č─▒m yer buras─▒yla anla┼čmal─▒ olmasa bir dakika durmam bu bankada. Hem banka olarak ├žok berbat hemde uygulama olarak. Kesinlikle uzak durun bireysel kullan─▒c─▒lar.

      Sentiment
      • Negative
      Content
      • Application Performance
      Jul 16, 2023
    • Uygun faiz oranlar─▒ var. M├╝┼čteri hizmetlerine ├žok ├žabuk ba─član─▒l─▒yor.

      Sentiment
      • Positive
      Content
      • Customer Service
      Jul 16, 2023
    • Sigorta &emeklilik den bireysel emeklilik e bast─▒─č─▒mda ana ekran ┼čifre girme yerine at─▒yor takip edilmiyor bireysel emeklilik nas─▒l bir ├ž├Âz├╝m ├╝retebilinir destek l├╝tfen

      Sentiment
      • Positive
      Content
      • Technical Issues
      Jul 16, 2023
    • O kadar sade ve kullan─▒┼čl─▒.├žok be─čeniyorum.

      Sentiment
      • Positive
      Content
      • User Experience
      Jul 16, 2023

Sentiment Analysis

  • Positive(17)
    57%
  • Negative(12)
    40%
  • None(1)
    3%
17 Net Promoter
Score

Popular Topics

  • User Experience(15)
    50%
  • Technical Issues(5)
    17%
  • Customer Service(3)
    10%
  • Application Performance(2)
    7%
  • Mobile Banking(2)
    7%
  • Credit Card(1)
    3%
  • Interest Rates(1)
    3%
  • Security(1)
    3%

Languages

  • Turkish(30)
    100%

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