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Reviewing Etsy: An Online Marketplace for Unique Items

Reviewing Etsy: An Online Marketplace for Unique Items

30 reviews between May 22, 2023 and May 24, 2023.

Etsy is an online marketplace for handmade, vintage, and unique items where buyers can find almost anything they need. While many reviewers appreciate the variety of items available and the opportunity to support independent creators, some criticize the high prices and long shipping times. Others express frustration with the search engine and the lack of control over scammers. Despite some complaints, the majority of reviewers feel positive about the app and its features.

‎Etsy: Custom & Creative Goods
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  • Great Bag

    So looking forward to seeing this beautiful bag in person. Thanks so much.

    Sentiment
    • Positive
    Content
    • Others
    May 24, 2023
  • Pamela

    I am so excited to receive my bracelet. I know I will be a return shopper.

    Sentiment
    • Positive
    Content
    • Others
    May 24, 2023
  • Can’t stop

    I truly can’t stop coming back to this site it has all I could want for my needs. It’s truly amazing how some of these shops creators do what they do. I appreciate all the hard work that goes into each and every product that is perches with each of these small businesses owners.

    Sentiment
    • Positive
    Content
    • Others
    May 24, 2023
  • Etsy is the place to go!

    I love Etsy! If you’re looking for something, almost guaranteed you’re going to find it here. Gifts, home decor, wearables .. and everything I’ve ever bought has been perfect! Perfect for what I needed / wanted.

    Sentiment
    • Positive
    Content
    • Features and Usability
    May 24, 2023
  • Love it, expensive much? Shipping bothering too, PLEASE READ

    My personal opinion.

    I absolutely love Etsy, they have such cute products and I love seeing all different brands and artists on Etsy selling all different sorts of cool stuff, but i honestly think that 39$ for a pair of frog earrings is a bit to much.
    I think that this would be a way to improve business, by taking down prices. I think it would improve business because some things on Etsy aren’t affordable for all, and I think a LOT more people would buy stuff, if it was less expensive. ( I know I would.) another thing is SHIPPING I orderd something to come in a week and it came three weeks late! Disappointing. I hope you and your community can work to make Etsy a better place for all— meaning, affordable for all, so timing correctly, and so much more.

    Sentiment
    • Positive
    Content
    • Pricing
    May 23, 2023
    • Search Engine & Junk Sellers

      A lit of sellers complaining they are forced to offer free shipping and pay higher fees.

      Search engine is so basic and I’m really disappointed they haven’t made it more sophisticated like ebay. They have too much product, much of it mass produced junk that shouldn’t be on their and no way to wade through thousands of results.

      I’ve also left reviews with photos using my cell and they seem to vanish.

      Sounds more about profit than its original intent. I use it cause there’s no good alternative

      Sentiment
      • None
      Content
      • Features and Usability
      May 23, 2023
    • Digital needs

      Great app and stores to purchase digital content from for all types of digital planners and organizers.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 23, 2023
    • The Gilded Badge

      The quality of The Gilded Badge is superb!!! I love all the colors and designs!! ❤️❤️

      Sentiment
      • Positive
      Content
      • Others
      May 23, 2023
    • No buyer protection from Etsy?

      Etsy let me get scammed by 3 different sellers in a row. I placed all the orders through the app and paid using PayPal on the app. Nothing said there could be a problem from doing this and other platforms have no problem either.

      When none of the orders arrived I contacted Etsy and they stated their policy clearly states I had to contact PayPal and open a case there. Etsy has no control over payments or the money taken from you. They throw their hands in the air and blame someone else. I like looking on the platform and would really like it if they could control the scams but they choose not to.

      It is difficult to contact customer support. They are not very professional or polite before dropping you. I’m really pretty surprised and let down overall. This is supposed to be where artists come to sell their stuff but if Etsy doesn’t protect buyers at all how can I buy anything safely.

      Etsy took me down a dark alley with scammers and left me there alone to get robbed and fend for myself. Pretty disappointed!

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 23, 2023
    • Excelente producto

      Muy lindo

      Sentiment
      • Positive
      Content
      • Others
      May 23, 2023
    • forcing me to download this? nah...

      forcing us to download this trash app isn't gonna make me download it more lol
      i don't get why i can't just use the old one it was perfectly fine.....

      Sentiment
      • Negative
      Content
      • Features and Usability
      May 23, 2023
    • Some things need to be fixed

      One of my favorite apps, love it. But I hate the update because it’s has changed stuff that’s unnecessary . Example 1. When going into a list and adding one item already in that lists to another, it takes you back to the top of the lists. Example 2. They Changed where you can look at vids and now you can’t go it anymore. You have to wait for the vids to pop up on your homescreen instead of actually having a place where they stay.
      Example 3. They show the same things over and over on the home seen except showing something that you think you want. I look at things that are related and my whole home screen page is filled with the same stuff. I’d like variety. Example 4. Add more explore interests. Example 5. The editor picks take up almost all of the bottom of homescreen page.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 23, 2023
    • Love Etsy handmade

      I love the variety of items available on Etsy and I like supporting independent creators. Years ago, the Etsy website had a feature that displayed random items , not based on prior purchases or searches. I forget what it was called but it was like a “stumble upon” feature. I liked it so much because I would find things I never thought of before and I ordered a wide range of items. I wish the website had that feature again.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 23, 2023
    • One recommendation for an otherwise great platform

      I have been using Etsy for years and love buying from small businesses. I’ve had nothing but positive experiences from the vendors and there are always so many new and creative items being posted every day. I prefer “doom scrolling” on Etsy to any other social media or seller platform.
      One thing I find very annoying is the massive amounts of updates I get. I don’t want to be notified every time a shop has an update. I want to be able to favorite a shop or item so that I can easily find them when I’m ready to make a purchase. Unfortunately, the only way to stop receiving the notifications is to unfavorite shops and items or to turn off app notifications altogether. I want to be notified if I get a message, though so that option is not favorable either.
      I get the marketing strategy, if you get a notification, you are more likely to open the app and, therefore, more likely to buy. However, I would rather unfavorite a shop or item to avoid the notifications. This is unfortunate for the shop owners because I know I’m not the only person who feels like this and it negatively impacts their sales. There are a lot of people who sell similar items and you aren’t guaranteed to easily find the same shop by searching for a particular item, unless you happen to remember the name of the shop.
      I wish there was a separate “follow” functionality if you do want to get those updates so favoriting items and shops could allow you to easily find and support particular sellers.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 23, 2023
    • I

      Very good

      Sentiment
      • Positive
      Content
      • Others
      May 23, 2023
    • I

      Very good

      Sentiment
      • Positive
      Content
      • Others
      May 23, 2023
    • Awesome shirt

      Great quality, and so soft!

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 23, 2023
    • awesome anniversary gift selections

      love the fact etsy can narrow down gift parameters to the number of years married. ie, the traditional 8 yr anniv gifts are bronze and pottery. Sure helped me select an amazing gift. thanks to all the
      talented talented people who display amazing options to choose from.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 23, 2023
    • My primera compra

      Bueno hay muchos artículos aquí se los recomiendo.

      Sentiment
      • Positive
      Content
      • Pricing
      May 23, 2023
    • Love this product

      Was so happy to find this unique product for my daughter for her birthday.

      Sentiment
      • Positive
      Content
      • Others
      May 23, 2023
    • Where’s the Explore tab?!

      I love Etsy a lot and thoroughly enjoy looking through all the amazing items for sale on Etsy but when I recently updated my app to the most recent version the Explore tab was gone?! I loved looking through the posts and I somewhat miss that feature. Just asking was there a reason for that??

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 22, 2023
    • Love at First Sight

      I saw a friend wearing the origami earrings and they caught my eye so I sought to buy a pair myself. I thought about how incredible it was that those tiny pieces of paper were folded by hand.

      Sentiment
      • Positive
      Content
      • Others
      May 22, 2023
    • Service

      This company does everything right in order to pay and ship. 4 installments is a great way to pay. I have used them before and they did GREAT!

      Sentiment
      • Positive
      Content
      • Pricing
      May 22, 2023
    • Beach bum shirts

      This seller was so wonderful & helpful! Will shop there again!
      Michelle King

      Sentiment
      • Positive
      Content
      • Others
      May 22, 2023
    • So convenient

      I love the Etsy app for how convenient it is to browse right on my phone. It is also great to be able to search again later for something with the option where I left off. I also like how it saves my favorites and order history.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 22, 2023
    • Amazing Service

      Love the variety of cultures, and beautiful craftsmanship. The service from most venders. Will continue shopping here. 🥰

      Sentiment
      • Positive
      Content
      • Others
      May 22, 2023
    • Owl made from amethyst

      Loved the product but disappointed there wasn’t a place to send message to who I’m sending it to. Being able to wish a happy birthday and let them know who it is from.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 22, 2023
    • Copacetic

      Congratulation to a great little shop! This is my second order from them and I can’t wait.

      It is so good to see a Native American shop in business and doing great. Keep up the great progress from an adopted Cherokee.

      Alberta

      Sentiment
      • Positive
      Content
      • Others
      May 22, 2023
    • Won’t allow you to remove review notifications

      I don’t like that it tries to nag you into leaving a review by not allowing the badge notification to clear

      Sentiment
      • Negative
      Content
      • Technical Issues
      May 22, 2023
    • Best place to shop

      I love Etsy! There are so many unique options, and I have always been excited and pleased with my purchases. Etsy is the first place I go to when I need a special gift, or a decoration for my home. Love this site.

      Sentiment
      • Positive
      Content
      • Features and Usability
      May 22, 2023

Sentiment Analysis

  • Positive(26)
    87%
  • Negative(3)
    10%
  • None(1)
    3%
77 Net Promoter
Score

Popular Topics

  • Features and Usability(13)
    43%
  • Others(12)
    40%
  • Pricing(3)
    10%
  • Technical Issues(2)
    7%

Languages

  • English(28)
    93%
  • Spanish(2)
    7%

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