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Review of a Travel App: Easy Booking Process but Lacking Customer Service

Review of a Travel App: Easy Booking Process but Lacking Customer Service

30 reviews between Jun 25, 2023 and Jul 28, 2023.

This travel app has a simple booking process and offers discounts on credit card payments. However, some users have complained about price increases and poor customer service. There have been instances of false hotel bookings and difficulties in contacting customer support. The app also lacks transparency in terms of room details and amenities. Despite these issues, some users have praised the app for its competitive prices and ease of navigation.

‎Almosafer: Hotels & Flights
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30 reviews between Jun 25, 2023 and Jul 28, 2023.

Jun 25, 2023 - Jul 28, 2023

Popular Phrases

see all >>
  • تجربة ممتازة

    لاحظت سهولة في الحجز من خلال التطبيق كذلك توفر عروض وخصومات على بطاقات الإئتمان عند الدفع ..

    Sentiment
    • Positive
    Content
    • Booking Process
    Jul 28, 2023
  • Price differe according to nationality

    I was looking for flight from Jeddah to Riyadh price was 300 when I reached to payment they were showing system error and sight of contact us when I contacted them the changed 3 staff started from khalid then eham and then Abdul Rahman at the end they made same flight for 784 suddenly and again I deleted my account and opened new account the price is same. But I checked through my friends phone at same time the price was 300.
    Don’t use mosafer app. Always check online through Google this app has double price according to online

    Sentiment
    • Negative
    Content
    • Price and Discounts
    Jul 28, 2023
  • مكة

    اخبث شركة لو عليا اعطيكم صندل قديم مش نجمه واحده

    Sentiment
    • Negative
    Content
    • Customer Service
    Jul 27, 2023
  • تطبيق رائع و العروض المختلفه تجذب

    نشكركم على هذا التطبيق الرائع الذي يوفر كل متطلبات السفر من رحلات طيران و حجوزات فنادق و تخفيضات بالاشتراك مع عدة جهات منها البنوك و خطوط الطيران و بالاضافه الى اكتساب نقاط و اميال
    و لكن عندي ملاحظه عند محاولة فتح الخريطه للبحث عن فنادق تكون لائحة الاسعار كبيرة في الشاشه و بالكاد تظهر الخريطه فإذا كان بالامكان ايجاد طريقة لتصغير لائحة الاسعار و محاولة عدم تغطيتها للخريطه و شكراً

    Sentiment
    • Positive
    Content
    • App Performance
    Jul 26, 2023
  • نصابين

    يزيدون سعر الرحلة

    Sentiment
    • Negative
    Content
    • Price and Discounts
    Jul 24, 2023
    • لا انصح به ابداً

      اسوأ برامج السفر ، ما انصح به ابداً ، حجزت في مدينة هواهين في تايلند في ماريوت لمدة يومين في يوليو ٢٠٢٣ وتم دفع المبلغ كامل من حوالي شهر (يعني في يونيو) وأوصل للفندق يوم الحجز بعد سفر ٨ ساعات ومعي أطفال ويتم منعي من الدخول أمام النزلاء والموظفين (بشكل مهين) بحجة عدم دفع المبلغ لهم من المسافر واضطر للانتظار لساعتين حتى يتم حل الموضوع من المسافر!!

      ما عمري جربت برامج ثانية وصار لي مثل هذا الموقف

      Sentiment
      • Negative
      Content
      • Hotel Reservations
      Jul 24, 2023
    • الرياض

      ارجوا اعطائي خصومات حتى اكون عميل دائم

      Sentiment
      • Positive
      Content
      • Price and Discounts
      Jul 23, 2023
    • Very bad service

      أسوأ تطبيق .. حجزت من عندهم فندق قبل السفر بشهر ولما باقي يومين على دخولي للفندق يبلغني انه لا يوجد فندق ويعرض بدائل لعدد أشخاص أقل ولايرد على البريد
      نصيحة اهربوا منه ومن عروضه الكاذبة

      Sentiment
      • Negative
      Content
      • Hotel Reservations
      Jul 21, 2023
    • تطبيق فاشل

      سيء جداً ولا انصح بتحميله

      Sentiment
      • Negative
      Content
      • App Performance
      Jul 20, 2023
    • القصيم

      رائع

      Sentiment
      • Positive
      Content
      • Hotel Reservations
      Jul 20, 2023
    • نجمه كتير فيهم

      كذابين وخدمة عملاء سيئة
      تم حجز فندق و حين التواصل مع الفندق لم يتبين وجود حجز و الغرف المطلوبه مباعه بالكامل ولم يصلهم اي طلب حجز من المسافر … تم التواصل مع الاداره وكل يوم يماطلون ويقولو ٧ ايام عمل بغض النظر عن حالة الدفع ،… من الاخر تطبيق سيء وخدمة عملاء سيئة لا انصح بهم مطلقا

      Sentiment
      • Negative
      Content
      • Customer Service
      Jul 19, 2023
    • السعوديه / الرياض

      لم استفد من نقاط الحجز السابق وكيف معرفة كود الخصم

      Sentiment
      • Positive
      Content
      • Booking Process
      Jul 18, 2023
    • Ksa

      Essay

      Sentiment
      • Positive
      Content
      • App Performance
      Jul 17, 2023
    • About service

      I never saw any app in service and costumer care perfect like this app

      I noise them alot of time in one ticket but they r so helpful and so fast in service.

      And they can do any thing for customer care

      And the app very fantastic

      Luqman

      Sentiment
      • Positive
      Content
      • Customer Service
      Jul 14, 2023
    • Bad customer service

      The worst travel app and worst customer service. Not happy at all with the service

      Sentiment
      • Negative
      Content
      • Customer Service
      Jul 13, 2023
    • غير راضي عن خدماتكم

      استغفال

      Sentiment
      • Negative
      Content
      • Room Details
      Jul 11, 2023
    • الرياض

      البرنامج جيد جداً ولكن يعيبه احياناً التعليق والتأخير وعدم وضوح أين الخطأ

      Sentiment
      • None
      Content
      • App Performance
      Jul 10, 2023
    • Worst experience

      Got scammed, they said in the ads they have installments plans but the took the full amount and when i called they said its non-refundable.

      Sentiment
      • Negative
      Content
      • Cancellation and Refunds
      Jul 09, 2023
    • الرياض حي الصحافه

      حجزت وظهرلي فوق ان سعر التيكت ١٢٥٠٠ او ما حجزت لقيته سحب ١٣٥٠٠

      Sentiment
      • Negative
      Content
      • Price and Discounts
      Jul 09, 2023
    • اخر مره احجز عن طريق المسافر

      حجزت الساعه ١٠ الصباح ودافع الفلوس واوصل الفندق يقول الغرف فل

      Sentiment
      • Negative
      Content
      • Room Details
      Jul 04, 2023
    • تطبيق مميز

      سهولة في التنقل بين الخيارات سواء للفنادق أو حجوزات السفر، وخيارات السداد متنوعة وملائمة.

      Sentiment
      • Positive
      Content
      • Booking Process
      Jun 30, 2023
    • خمرية العود

      اسعار منافسه

      Sentiment
      • Positive
      Content
      • Price and Discounts
      Jun 28, 2023
    • Very very poor services

      The worst travel app ever. It’s employees very rude and your reservation get cancelled at the last minute due to a stupid reason which is the hotel you booked is under maintenance though you can find it in other good travel app which is available. If you can’t make the costumer request you can apologize politely not giving a stupid response.

      Please avoid them…. They don’t care

      Sentiment
      • Negative
      Content
      • Customer Service
      Jun 27, 2023
    • Best traveling account ever

      ❤️

      Sentiment
      • Positive
      Content
      • Booking Process
      Jun 26, 2023
    • Mr.

      اول مرة احجز مع المسافر وان شاء الله تكون تجربة ناجحة

      Sentiment
      • Positive
      Content
      • Booking Process
      Jun 26, 2023
    • تحسين خدمات التطبيق

      تفاصيل الغرفة والاطلالة والمساحة والتجهيزات غير واضحة بشكل اكبر مثل بوكينج
      تقييم الفنادق ضعيف يحتاج تحسين

      Sentiment
      • Positive
      Content
      • Room Details
      Jun 26, 2023
    • سئ جدا

      لو تبغى تعدل الحجر للطيران عن طريقهم يدفعوك مبلغ كبير للتعديل . انصح الاتصال بالخطوط مباشره اكثر كفاءه و مصداقيه

      Sentiment
      • Negative
      Content
      • Flight Reservations
      Jun 26, 2023
    • Totally Friendly Platform

      It’s Clear Easy and Smooth.

      Thank you!!

      Sentiment
      • Positive
      Content
      • App Performance
      Jun 25, 2023
    • Poor app and customer service

      Booking through agents ??? And I’m registered as guest??????? The problem is that they didn’t tell you in advance

      Customer service is bad mannered

      I’m deleting this

      Sentiment
      • Negative
      Content
      • Customer Service
      Jun 25, 2023
    • تلاعب بالأسعار

      بعد اتمام الحجز بدقيقتين تواصلت معهم يعدلون السبلنق في اسمي طلبو زيادة 400 مع ان سعر الرحلة ماتغير

      Sentiment
      • Negative
      Content
      • Flight Reservations
      Jun 25, 2023

Sentiment Analysis

  • Positive(13)
    43%
  • Negative(16)
    53%
  • None(1)
    3%
-10 Net Promoter
Score

Popular Topics

  • Customer Service(6)
    20%
  • App Performance(5)
    17%
  • Booking Process(5)
    17%
  • Price and Discounts(5)
    17%
  • Hotel Reservations(3)
    10%
  • Room Details(3)
    10%
  • Flight Reservations(2)
    7%
  • Cancellation and Refunds(1)
    3%

Languages

  • Arabic(21)
    70%
  • English(8)
    27%
  • Unknown language(1)
    3%

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