Reverse Mortgage Funding receives mixed reviews, with some customers praising the professionalism and assistance provided by specific agents, while others express frustration over communication issues, delays, and unexpected changes in the process. Positive feedback highlights helpful representatives like Larry, Leslie, and Ed who guided clients effectively. However, negative experiences mention challenges with loan payments, customer service interactions, and delays in fund disbursement. Some customers express regret over choosing a reverse mortgage due to unexpected fees and complicated procedures.
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I just met David and had a great conversation.He helped me figure out what to do in my situation.Very helpful.
Sentiment
Positive
Content
Professionalism and Knowledge
Nov 15, 2022
Going beyond expectations!
I agree with all who had Ed for their agent. He was on vacation in Germany and answered my call, heaven help him, in the middle of the night! Marilyn L
Sentiment
Positive
Content
Customer Service Experience
Aug 25, 2022
Larry did a super job of taking caere…
Larry did a super job of taking caere of this case . You must pay him well because you would never want to loose him !!
Sentiment
Positive
Content
Professionalism and Knowledge
Aug 07, 2022
Reverse mortgage is interesting
We found doing the reverse mortgage is very stressful. Larry walked us through it all and was very patient was us. Glad we were put in touch with your organization
Sentiment
Positive
Content
Customer Service Experience
Aug 02, 2022
Larry was great at explaining the…
Larry was great at explaining the procedure. Kept me up to date on what was happening next and answered all my questions quickly. Would recommend him to anyone looking for same solution.
Sentiment
Positive
Content
Customer Service Experience
Jul 16, 2022
Phil was very professional and…
Phil was very professional and available when we had questions. Explained information clearly and was respectful of our decision making process. Overall a very positive experience.
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What is this report?
This page displays purchase options and a preview of the customer feedback analysis report for Reverse Mortgage Funding based on online reviews collected from Trustpilot. The analysis helps Mortgage Brokers, Consumer Advocates, Financial Planners, Real Estate Agents, Compliance Officers to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Introduction
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
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