Reverse Mortgage Funding: Mixed Reviews on Service Quality and Process Efficiency
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Reverse Mortgage Funding: Insightful Customer Feedback Analysis

Reverse Mortgage Funding: Mixed Reviews on Service Quality and Process Efficiency

Reverse Mortgage Funding receives mixed reviews, with some customers praising the professionalism and assistance provided by specific agents, while others express frustration over communication issues, delays, and unexpected changes in the process. Positive feedback highlights helpful representatives like Larry, Leslie, and Ed who guided clients effectively. However, negative experiences mention challenges with loan payments, customer service interactions, and delays in fund disbursement. Some customers express regret over choosing a reverse mortgage due to unexpected fees and complicated procedures.

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  • Financial Planners
  • Real Estate Agents
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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Reverse mortgage q@a

    I just met David and had a great conversation.He helped me figure out what to do in my situation.Very helpful.

    Sentiment
    • Positive
    Content
    • Professionalism and Knowledge
    Nov 15, 2022
  • Going beyond expectations!

    I agree with all who had Ed for their agent. He was on vacation in Germany and answered my call, heaven help him, in the middle of the night! Marilyn L

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Aug 25, 2022
  • Larry did a super job of taking caere…

    Larry did a super job of taking caere of this case . You must pay him well because you would never want to loose him !!

    Sentiment
    • Positive
    Content
    • Professionalism and Knowledge
    Aug 07, 2022
  • Reverse mortgage is interesting

    We found doing the reverse mortgage is very stressful. Larry walked us through it all and was very patient was us. Glad we were put in touch with your organization

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Aug 02, 2022
  • Larry was great at explaining the…

    Larry was great at explaining the procedure. Kept me up to date on what was happening next and answered all my questions quickly. Would recommend him to anyone looking for same solution.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Jul 16, 2022
  • Phil was very professional and…

    Phil was very professional and available when we had questions. Explained information clearly and was respectful of our decision making process. Overall a very positive experience.

    Sentiment
    • Positive
    Content
    • Professionalism and Knowledge
    Jul 05, 2022
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Sentiment Analysis (of 30 reviews)
44 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Reverse Mortgage Funding  based on online reviews collected from Trustpilot. The analysis helps Mortgage Brokers, Consumer Advocates, Financial Planners, Real Estate Agents, Compliance Officers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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