Shutterstock Faces Backlash: Unethical Practices & Customer Woes
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Shutterstock Faces Backlash: Unethical Practices & Customer Woes

Revealing Shutterstock: An In-Depth Customer Feedback Analysis

Shutterstock is facing severe criticism for unethical practices including unauthorized charges, misleading subscription terms, high cancellation fees, and poor customer service. Customers report being scammed, charged without consent, and trapped into costly long-term commitments. Many highlight difficulties in canceling subscriptions, hidden charges, and lack of transparency. Complaints range from auto-renewal issues to exorbitant cancellation fees, leading to accusations of theft and fraudulent behavior. Legal actions, consumer rights complaints, and dissatisfaction with service quality are prevalent themes among the reviews.

Source: Trustpilot Reviews of Shutterstock 

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Customer Feedback Analysis of Shutterstock 

Uncover the truth about Shutterstock with our in-depth analysis of customer feedback on unethical practices.

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Custom Date - Dec 27, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Just charged me $60 to cancel my sub

    Just charged me $60 to cancel my sub. Absolute joke of a company and i hope you get what's coming to you with AI

    Sentiment
    • Negative
    Content
    • Subscription Cancellation Issues
    Apr 07, 2024
  • Misleading

    Unathorised billing and Unethical unscrupulous thieving practices. Beware!!!!

    Sentiment
    • Negative
    Content
    • Unauthorized Charges
    Apr 05, 2024
  • It's a scam

    It's a scam. I signed up for the trial, I'm now hit with a massive cancellation fee I was not aware of. Avoid at all costs.

    Sentiment
    • Negative
    Content
    • Misleading Pricing and Plans
    Apr 04, 2024
  • Terrible service

    Terrible service, bought a subscription and then cancelled but am still being charged by them despite cancelling the subscription.

    Sentiment
    • Negative
    Content
    • Auto-Renewal Problems
    Apr 01, 2024
  • terrible support

    terrible support. Extremly overpriced. Amazes how these folks get away with such a terrible service

    Sentiment
    • Negative
    Content
    • Poor Customer Service
    Mar 21, 2024
  • DO NOT USE!!

    DO NOT USE!!! They dont send you any information or an email when the bill you every single month, then charge you to cancel your subscription.

    Sentiment
    • Negative
    Content
    • Subscription Cancellation Issues
    Mar 20, 2024
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Sentiment Analysis (limited preview)
-98 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Shutterstock  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Legal Advisors, Consumer Rights Advocates, Business Analysts, Digital Content Creators to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

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