Shutterstock Faces Backlash: Unethical Practices & Customer Woes
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Revealing Shutterstock: An In-Depth Customer Feedback Analysis

Shutterstock Faces Backlash: Unethical Practices & Customer Woes

Shutterstock is facing severe criticism for unethical practices including unauthorized charges, misleading subscription terms, high cancellation fees, and poor customer service. Customers report being scammed, charged without consent, and trapped into costly long-term commitments. Many highlight difficulties in canceling subscriptions, hidden charges, and lack of transparency. Complaints range from auto-renewal issues to exorbitant cancellation fees, leading to accusations of theft and fraudulent behavior. Legal actions, consumer rights complaints, and dissatisfaction with service quality are prevalent themes among the reviews.

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Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Just charged me $60 to cancel my sub

    Just charged me $60 to cancel my sub. Absolute joke of a company and i hope you get what's coming to you with AI

    Sentiment
    • Negative
    Content
    • Subscription Cancellation Issues
    Apr 07, 2024
  • Misleading

    Unathorised billing and Unethical unscrupulous thieving practices. Beware!!!!

    Sentiment
    • Negative
    Content
    • Unauthorized Charges
    Apr 05, 2024
  • It's a scam

    It's a scam. I signed up for the trial, I'm now hit with a massive cancellation fee I was not aware of. Avoid at all costs.

    Sentiment
    • Negative
    Content
    • Misleading Pricing and Plans
    Apr 04, 2024
  • Terrible service

    Terrible service, bought a subscription and then cancelled but am still being charged by them despite cancelling the subscription.

    Sentiment
    • Negative
    Content
    • Auto-Renewal Problems
    Apr 01, 2024
  • terrible support

    terrible support. Extremly overpriced. Amazes how these folks get away with such a terrible service

    Sentiment
    • Negative
    Content
    • Poor Customer Service
    Mar 21, 2024
  • DO NOT USE!!

    DO NOT USE!!! They dont send you any information or an email when the bill you every single month, then charge you to cancel your subscription.

    Sentiment
    • Negative
    Content
    • Subscription Cancellation Issues
    Mar 20, 2024
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Sentiment Analysis (of 30 reviews)
-98 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Shutterstock  based on online reviews collected from Trustpilot. The analysis helps Marketing Managers, Legal Advisors, Consumer Rights Advocates, Business Analysts, Digital Content Creators to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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