Budget Car Rental Service: Overwhelmingly Negative Reviews & Deceptive Practices
Revealing Budget Car Rental's Customer Service Reality

Budget Car Rental Service: Overwhelmingly Negative Reviews & Deceptive Practices

Ctra. Aeropuerto Manises, 46940 Manises, Valencia, Spain

Budget car rental service receives overwhelmingly negative reviews, with customers reporting unexpected charges, poor customer service, aggressive upselling of insurance, and difficulties in reclaiming deposits. Issues include unregistered damages, closed offices during reservation pick-up, and disputes over additional fees. Customers warn against hidden charges, lack of transparency, and unethical practices. Overall, the consensus highlights a pattern of deceptive practices and subpar service from Budget car rental.

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Popular Phrases (of 30 reviews)
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Featured Content
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  • No lo recomiendo. Alquilan coche y luego cierran y no esperan, se quedan con el dinero. Tanto Avis como budjet. Fatal, cero.

    Sentiment
    • Negative
    Content
    • None

  • Customer service was horrible and they waited until I got all the way home from my trip to sneak in extra charges like others have said.

    Sentiment
    • Negative
    Content
    • None

  • Longest queue I’ve ever faced, renting a car at a rental company in my life

    Sentiment
    • Negative
    Content
    • None

  • I arrive at the budjet counter with my reservation (reserved and PAID online) reserved Toyota car. A lady at the notice counter takes me in change, gives me a Fiat with another bill to payEven though I have already paid.

    Sentiment
    • Negative
    Content
    • None

  • No alquilen nunca con esta empresa, se inventan rayones y te obligan a pagar .

    Sentiment
    • Negative
    Content
    • None

  • Les conditions de rĂ©servation et frais associĂ©s n'ont pas Ă©tĂ© bien expliquĂ©s. Puis un prĂ©lĂšvement abusif sans mon consetement Ă  Ă©tĂ© rĂ©alisĂ© sur mon compte bancaire malgrĂ© avoir refusĂ© de signer le contrat de fin de location.

    Sentiment
    • Negative
    Content
    • None
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Sentiment Analysis (of 30 reviews)
-83 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Budget based on online reviews collected from Google Business. The analysis helps Customer Experience Managers, Travel Consultants, Risk Management Professionals, Business Analysts, Consumer Advocates to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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