Executive Summary of Customer Reviews on Amazon's Service Quality
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    • Customer Service Directors
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Executive Summary of Customer Reviews on Amazon's Service Quality

Revealing Amazon's Customer Service Reality: A Comprehensive Report

Amazon's customer reviews reveal a consistent pattern of dissatisfaction among users, particularly regarding delivery issues, poor customer service, and unfulfilled orders. Many complaints highlight delays in shipping, improper handling of packages, and unresponsive support teams. Multiple reviewers noted that their accounts faced unnecessary complications, including order cancellations without clear explanations and difficulties in obtaining refunds. Despite a few positive experiences mentioned, the overwhelming sentiment is one of frustration and disappointment with Amazon's services, especially in the UAE market. Customers express regret over their experiences, suggesting a decline in the overall quality and reliability that was once associated with the brand.

Source: Trustpilot Reviews of Amazon is rated "Bad" with 1.4 / 5 on

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Customer Feedback Analysis of Amazon is rated "Bad" with 1.4 / 5 on

Uncover the truth behind Amazon's 1.4/5 Trustpilot rating with our deep dive into customer feedback and service quality.

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Custom Date - Jul 09, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Beyond bad

    No delivery as they left it at another villa, I spent 40 mins via online chat and got nowhere. Extremely poor customer service and zero delivery service - very unprofessional

    Sentiment
    • Negative
    Content
    • Delivery Issues
    Jun 13, 2025
  • Poor shipping and handling

    Poor shipping and handling, items was bend and leg was dislocated, Poor handling delivery people. Improperly delivered.

    Sentiment
    • Negative
    Content
    • Delivery Issues
    Apr 12, 2025
  • Poor delivery service the guy just…

    Poor delivery service the guy just throw the box outside my door! called Amazon to report this and seems like they are used to it NO EMPATHY POOR CUSTOMER SERVICE!

    Sentiment
    • Negative
    Content
    • Customer Service Problems
    Mar 23, 2025
  • Amazon AWFUL ExperienceSSS

    Amazon, ASCO DE TRABAJO HACEN. Not even paying Prime removes the headache. Not only one time but so many dealing with people who don't care .

    Sentiment
    • Negative
    Content
    • Customer Service Problems
    Dec 04, 2024
  • Customer support is always on point

    Customer support is always on point

    Sentiment
    • Positive
    Content
    • Customer Service Problems
    Dec 04, 2024
  • Terrible customer service

    Terrible customer service . They lied to me and tricked me into spending more money only to tell me the promotion promised was actually not possible

    Sentiment
    • Negative
    Content
    • Promotional Misleading
    Nov 27, 2024
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Sentiment Analysis (limited preview)
-80 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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About Customer Feedback Analysis Reports

  • This page displays purchase options and a preview of the customer feedback analysis report for Amazon is rated "Bad" with 1.4 / 5 on Trustpilot based on online reviews collected from Trustpilot. The analysis helps Market Analysts, E-commerce Managers, Customer Service Directors, Retail Industry Consultants, Corporate Strategy Executives to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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