Customers Express Frustration with Amazon's Customer Service and Delivery
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Revealing Amazon Customer Feedback: Service Insights & More

Customers Express Frustration with Amazon's Customer Service and Delivery

Customers express dissatisfaction with Amazon's customer service, late deliveries, and website/app functionality. Some complain of unauthorized subscriptions to Prime and fraudulent use of their credit card information. Others mention issues with product quality and difficulty in contacting sellers. There are also concerns about Amazon's handling of returns and lack of support for overnight delivery promises. Overall, customers are frustrated with the decline in service and lack of response from Amazon.

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  • E-commerce Consultants
  • Customer Experience Managers
  • Retail Industry Executives
  • Business Strategists

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Preview

Here you can see the preview of this report containing the analysis of only 40 latest reviews.

Custom Date - Apr 19, 2024
Featured Content
  • Love Amazon prime

    Amazon Prime is the best. Fast deliveries sometimes free a variety of items great prices and great quality.

    Sentiment
    • Positive
    Content
    • Amazon Prime
    Sep 14, 2023
  • worst customer service

    Customer services is disconnecting the conversion or the phone calls just not to handheld prob

    Sentiment
    • Negative
    Content
    • Customer Service
    Sep 14, 2023
  • lazy, rude, not caring CS

    Absolutely lazy, rude and not caring customer support. They'll block your account even you're the rightful owner of the account, if they feel like it.

    Sentiment
    • Negative
    Content
    • Account Issues
    Sep 14, 2023
  • The worst customer service ever

    The worst customer service ever. They do not care. I was called a racist term by the customer service manager.Complaints: ajassy[at]amazon.ca

    Sentiment
    • Negative
    Content
    • Customer Service
    Sep 14, 2023
  • Tot nu toe: perfect.

    Sinds een maand een aantal bestellingen gedaan. Gaat perfect. Twee retouren. Gaat perfect.

    Sentiment
    • Positive
    Content
    • Customer Service
    Sep 13, 2023
  • "Why did the package refuse to play…

    "Why did the package refuse to play hide and seek with the Amazon delivery person? Because it wanted to stay 'Prime' and not get 'boxed' in a game of 'AMAZONE' hide and seek!" 😄📦🚚

    Sentiment
    • Positive
    Content
    • Delivery Issues
    Sep 13, 2023
  • See All Reviews
Sentiment Analysis
-64 Net Promoter
Score
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Amazon  based on online reviews collected from Trustpilot. The analysis helps Market Analysts, E-commerce Consultants, Customer Experience Managers, Retail Industry Executives, Business Strategists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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