Customers Express Frustration with Amazon's Customer Service and Delivery
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Revealing Amazon Customer Feedback: Service Insights & More

Customers Express Frustration with Amazon's Customer Service and Delivery

Customers express dissatisfaction with Amazon's customer service, late deliveries, and website/app functionality. Some complain of unauthorized subscriptions to Prime and fraudulent use of their credit card information. Others mention issues with product quality and difficulty in contacting sellers. There are also concerns about Amazon's handling of returns and lack of support for overnight delivery promises. Overall, customers are frustrated with the decline in service and lack of response from Amazon.

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Custom Date - Mar 02, 2024

Featured Content

  • Love Amazon prime

    Amazon Prime is the best. Fast deliveries sometimes free a variety of items great prices and great quality.

    Sentiment
    • Positive
    Content
    • Amazon Prime
    Sep 14, 2023
  • worst customer service

    Customer services is disconnecting the conversion or the phone calls just not to handheld prob

    Sentiment
    • Negative
    Content
    • Customer Service
    Sep 14, 2023
  • lazy, rude, not caring CS

    Absolutely lazy, rude and not caring customer support. They'll block your account even you're the rightful owner of the account, if they feel like it.

    Sentiment
    • Negative
    Content
    • Account Issues
    Sep 14, 2023
  • The worst customer service ever

    The worst customer service ever. They do not care. I was called a racist term by the customer service manager.Complaints: ajassy[at]amazon.ca

    Sentiment
    • Negative
    Content
    • Customer Service
    Sep 14, 2023
  • Tot nu toe: perfect.

    Sinds een maand een aantal bestellingen gedaan. Gaat perfect. Twee retouren. Gaat perfect.

    Sentiment
    • Positive
    Content
    • Customer Service
    Sep 13, 2023
  • "Why did the package refuse to play…

    "Why did the package refuse to play hide and seek with the Amazon delivery person? Because it wanted to stay 'Prime' and not get 'boxed' in a game of 'AMAZONE' hide and seek!" 😄📦🚚

    Sentiment
    • Positive
    Content
    • Delivery Issues
    Sep 13, 2023
  • See All Reviews

Sentiment Analysis

-64 Net Promoter
Score

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Frequently Asked Questions
  • This page is a research report based on the analysis of online reviews collected from Trustpilot. It contains the top 40 recent reviews with their sentiment analysis, content classifications and trend graph to display the change over time. You can search in reviews and filter results based on sentiment and content classifications. Also, all the reviews and analyses are available to download as an Excel file.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media. Also, you can download this report in Excel file format with all the reviews and analyses.

  • Yes, you can, and this is the fun part about Kimola! Kimola offers a variety of free research tools that turn online customer feedback into comprehensive research reports. You can use these tools for different platforms like Amazon, Trustpilot, Tripadvisor, Google Play, and App Store to create your own research reports.

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