PENNYMAC customers express major concerns over late payments, poor communication, erroneous charges, unresponsive support, and frustrating online interfaces. Multiple reviews highlight issues with taxes, insurance payments, customer service, and difficulty in resolving payment discrepancies. Complaints include unexpected bill increases, lack of transparency, and challenges reaching live representatives. Overall, customers warn against using PENNYMAC due to service issues, misinformation, and financial strain caused by the company.
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Pennymac failed to pay land taxes resulting in a lien being placed on our property. The customer service was worse than useless. Do not use.
I have a house and this company is FRAUDING ME they charge 4-6 times a month honestly just horrible and its been like that for ALMOST A YEAR
Horrible greedy company. My mortgage was late by two days and was charged $168.00.This company holds your escrow money and tries to not release it to you.l would not recommend them to anybody.
I paid my mortgage on the 30th, ONE DAY EARLY because the 1st was on a weekend. They filed it as an extra payment, put in a missed payment for that month and my credit took a huge hit. This company is FRAUDULENT.
DONT TRUST PENNYMAC!!!! ALL THE DO IS LIE!!!! CONSTANT ISSUES FROM BEGINNING AND NOW HOLDING OUR INSURANCE MONEY WHEN TRYING TO FIX HOME 6 MONTHS AFTER HURRICANE IAN!!!
Fraudulently, charging 3726.00 fee for not having home owners insurance when the company was responsible for making those payments via escrow. was not notified my coverage was canceled until 6 months after it was canceled.
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