Critical Issues with PENNYMAC Service and Communication
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Critical Issues with PENNYMAC Service and Communication

PENNYMAC customers express major concerns over late payments, poor communication, erroneous charges, unresponsive support, and frustrating online interfaces. Multiple reviews highlight issues with taxes, insurance payments, customer service, and difficulty in resolving payment discrepancies. Complaints include unexpected bill increases, lack of transparency, and challenges reaching live representatives. Overall, customers warn against using PENNYMAC due to service issues, misinformation, and financial strain caused by the company.

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  • Customer Experience Managers
  • Risk Management Professionals
  • Real Estate Agents
  • Mortgage Brokers

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Custom Date - Oct 13, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Pennymac failed to pay land taxes…

    Pennymac failed to pay land taxes resulting in a lien being placed on our property. The customer service was worse than useless. Do not use.

    Sentiment
    • Negative
    Content
    • Property Tax Payment Errors
    Feb 12, 2024
  • I have a house and this company is…

    I have a house and this company is FRAUDING ME they charge 4-6 times a month honestly just horrible and its been like that for ALMOST A YEAR

    Sentiment
    • Negative
    Content
    • Payment and Billing Issues
    Nov 08, 2023
  • Horrible greedy company

    Horrible greedy company. My mortgage was late by two days and was charged $168.00.This company holds your escrow money and tries to not release it to you.l would not recommend them to anybody.

    Sentiment
    • Negative
    Content
    • Payment and Billing Issues
    Jul 19, 2023
  • I paid my mortgage on the 30th

    I paid my mortgage on the 30th, ONE DAY EARLY because the 1st was on a weekend. They filed it as an extra payment, put in a missed payment for that month and my credit took a huge hit. This company is FRAUDULENT.

    Sentiment
    • Negative
    Content
    • Payment and Billing Issues
    May 07, 2023
  • DONT TRUST PENNYMAC!!!

    DONT TRUST PENNYMAC!!!! ALL THE DO IS LIE!!!! CONSTANT ISSUES FROM BEGINNING AND NOW HOLDING OUR INSURANCE MONEY WHEN TRYING TO FIX HOME 6 MONTHS AFTER HURRICANE IAN!!!

    Sentiment
    • Negative
    Content
    • Insurance Payment Errors
    Apr 13, 2023
  • Fraudulently

    Fraudulently, charging 3726.00 fee for not having home owners insurance when the company was responsible for making those payments via escrow. was not notified my coverage was canceled until 6 months after it was canceled.

    Sentiment
    • Negative
    Content
    • Insurance Payment Errors
    Feb 15, 2023
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Sentiment Analysis (of 30 reviews)
-96 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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