Critical Issues with PENNYMAC Service and Communication
  • 75 users bookmarked
  • Who is this report for?
    • Financial Analysts
    • Customer Experience Managers
    • Risk Management Professionals
    • Real Estate Agents
    • Mortgage Brokers
Critical Issues with PENNYMAC Service and Communication

Reveal PENNYMAC Customer Feedback Trends & Insights

PENNYMAC customers express major concerns over late payments, poor communication, erroneous charges, unresponsive support, and frustrating online interfaces. Multiple reviews highlight issues with taxes, insurance payments, customer service, and difficulty in resolving payment discrepancies. Complaints include unexpected bill increases, lack of transparency, and challenges reaching live representatives. Overall, customers warn against using PENNYMAC due to service issues, misinformation, and financial strain caused by the company.

Source: Trustpilot Reviews of PENNYMAC 

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
16 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!

Customer Feedback Analysis of PENNYMAC 

Unlock insights from PENNYMAC reviews: Discover service flaws, communication gaps, and customer challenges in our analysis.

Export
Custom Date - Dec 21, 2024
Popular Phrases (limited preview)
see all >>
Featured Content
see all >>
  • Pennymac failed to pay land taxes…

    Pennymac failed to pay land taxes resulting in a lien being placed on our property. The customer service was worse than useless. Do not use.

    Sentiment
    • Negative
    Content
    • Property Tax Payment Errors
    Feb 12, 2024
  • I have a house and this company is…

    I have a house and this company is FRAUDING ME they charge 4-6 times a month honestly just horrible and its been like that for ALMOST A YEAR

    Sentiment
    • Negative
    Content
    • Payment and Billing Issues
    Nov 08, 2023
  • Horrible greedy company

    Horrible greedy company. My mortgage was late by two days and was charged $168.00.This company holds your escrow money and tries to not release it to you.l would not recommend them to anybody.

    Sentiment
    • Negative
    Content
    • Payment and Billing Issues
    Jul 19, 2023
  • I paid my mortgage on the 30th

    I paid my mortgage on the 30th, ONE DAY EARLY because the 1st was on a weekend. They filed it as an extra payment, put in a missed payment for that month and my credit took a huge hit. This company is FRAUDULENT.

    Sentiment
    • Negative
    Content
    • Payment and Billing Issues
    May 07, 2023
  • DONT TRUST PENNYMAC!!!

    DONT TRUST PENNYMAC!!!! ALL THE DO IS LIE!!!! CONSTANT ISSUES FROM BEGINNING AND NOW HOLDING OUR INSURANCE MONEY WHEN TRYING TO FIX HOME 6 MONTHS AFTER HURRICANE IAN!!!

    Sentiment
    • Negative
    Content
    • Insurance Payment Errors
    Apr 13, 2023
  • Fraudulently

    Fraudulently, charging 3726.00 fee for not having home owners insurance when the company was responsible for making those payments via escrow. was not notified my coverage was canceled until 6 months after it was canceled.

    Sentiment
    • Negative
    Content
    • Insurance Payment Errors
    Feb 15, 2023
  • See All Reviews
Sentiment Analysis (limited preview)
-96 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

See a Sample Report Buy Now
One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
16 users purchased a report in the last 24 hours.
See a Sample Report Purchase This Report from $18
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Quicken Loans Customer Insight Report: A Must-Have
    Trustpilot Reviews 69
  2. Mutual of Omaha Mortgage Feedback Report: A Deep Dive
    Trustpilot Reviews 75
  3. Unlock Insights: Strong Home Mortgage Customer Feedback Report
    Trustpilot Reviews 71
Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for PENNYMAC  based on online reviews collected from Trustpilot. The analysis helps Financial Analysts, Customer Experience Managers, Risk Management Professionals, Real Estate Agents, Mortgage Brokers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.