Renaissance Chicago Downtown Hotel - Prime Location & Comfortable Rooms
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Renaissance Chicago Downtown Hotel - Prime Location & Comfortable Rooms

Renaissance Hotel Feedback Analysis: Insights for Success

1 W Wacker Dr, Chicago, IL 60601, United States

Prime location and comfortable rooms at Renaissance Chicago Downtown Hotel. Guests praise the views of the river, convenience to major attractions, and friendly staff. However, some mention unexpected additional fees and slow elevators. The rooftop bar and Staytion restaurant receive positive feedback for their ambiance and food quality. Overall, the hotel is commended for its cleanliness, modern decor, and spacious rooms, making it a convenient choice for both leisure and business travelers.

Source: Google Business Reviews of Renaissance Chicago Downtown Hotel

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Customer Feedback Analysis of Renaissance Chicago Downtown Hotel

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  • Good location for public transit, with the Red, Brown, Orange, Green, Pink, and Purple lines right outside the hotel. The views are good, especially during St. Patricks day.

    Sentiment
    • Positive
    Content
    • Location Convenience

  • The hotel is urban art, which I love. All chicago art, that I was told. The staff gave excellent service and I will be coming back. Friendly atmosphere...

    Sentiment
    • Positive
    Content
    • Staff Friendliness

  • Many unexpected fees after I already prepaid for the rooms. Its horrible that they charged everything up front and then still charged additional fees they knew of at checkout. Great location. Ok service.

    Sentiment
    • Negative
    Content
    • Value for Money

  • You could have told us about the $80 overnight parking. The room was kind of small but neat and tidy. But we are in the city and we are some country folk.lol. I went to the bar the beer prices were crazy but the entertainment was awesome.

    Sentiment
    • None
    Content
    • Value for Money

  • Location and view were the best thing about the hotel. There were some technical difficulties with the elevator but the staff did their best to resolve it.

    Sentiment
    • Positive
    Content
    • View and Ambiance

  • Went to visit friend. Liked the ambience and decoration . Room was nice .Walkability: Easy access to L and loopFood & drinks: Big bar

    Sentiment
    • None
    Content
    • View and Ambiance
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Sentiment Analysis (limited preview)
80 Net Promoter
Score
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Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Renaissance Chicago Downtown Hotel based on online reviews collected from Google Business. The analysis helps Hotel Managers, Travel Agents, Market Researchers, Customer Experience Specialists, Tourism Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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