Reflex Mastercard® Customer Service Review Summary
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Reflex Mastercard® Customer Feedback Analysis Report

Reflex Mastercard® Customer Service Review Summary

Reflex MastercardÂŽ customers have mixed reviews, with some praising the outstanding customer service provided by representatives like Lisa and Lucinda. However, others express frustration over unexpected fees and issues with autopay functionality. Overall, the reviews highlight a key positive aspect of the card being the excellent customer service experience offered by representatives like Mr. Ranson and Ms. Katherine.

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  • Customer Service Managers
  • Financial Analysts
  • Credit Card Product Managers
  • Marketing Professionals
  • Consumer Advocacy Groups

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Custom Date - Sep 19, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Great Customer Service

    I called to make a payment on my account. Only to find out my card had been cancelled. It was a new account. The customer service agent LaShondra, was an awesome worker. After explaining to her my issue,she placed me on a brief hold and fixed the problem.She was patient and helpful. Thanks.My issue was solved.LaShondra worked until Everything was completed.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Feb 17, 2024
  • Wondrous Transaction

    customer service rep I spoke with was Fantastic she was Outstanding made giving up my money Wondrous.explained everything in a Courtesy Professional and Knowledge everyday way.

    Sentiment
    • Positive
    Content
    • Professionalism and Courtesy
    Feb 12, 2024
  • Ms Katherine was very professional and…

    Ms Katherine was very professional and eager to help me with my bill. and she was very knowledgeable about How to make a telephone payment.

    Sentiment
    • Positive
    Content
    • Account Management
    Feb 10, 2024
  • They just my question…

    They just answered my question immediately there's a problem on your website and they directed me to another two other ways to access the information I needed

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Feb 07, 2024
  • The agent was very respectful and kind…

    The agent was very respectful and kind for my situation. I have to say it made me feel supported and much better.

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Feb 06, 2024
  • Representative was courteous and…

    Representative was courteous and understood my concerns. She did an awesome job and was thorough with concerns. Thumbs up for me👍

    Sentiment
    • Positive
    Content
    • Customer Service Quality
    Dec 07, 2023
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Sentiment Analysis (of 30 reviews)
80 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Reflex Mastercard®  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Financial Analysts, Credit Card Product Managers, Marketing Professionals, Consumer Advocacy Groups to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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