Refinery Hotel in Manhattan: Central Location, Spacious Rooms, and Friendly Staff
Refinery Hotel Feedback Report: Insights & Trends

Refinery Hotel in Manhattan: Central Location, Spacious Rooms, and Friendly Staff

63 W 38th St, New York, NY 10018, United States

Refinery Hotel in Manhattan receives positive feedback for its central location, spacious rooms, comfy beds, and friendly staff. Guests appreciate the proximity to attractions like Broadway and the Empire State Building. The hotel's rooftop bar and live jazz performances add to the overall experience, although some minor issues like noisy rooms and outdated furniture were mentioned. Overall, the Refinery Hotel stands out for its welcoming ambiance, excellent service, and convenient access to key landmarks and transportation.

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  • Travel Industry Analysts
  • Customer Experience Specialists
  • Marketing Professionals
  • Tourism Consultants

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  • Stayed here in March. The hotel staff was wonderful. Very friendly and helpful for anything needed, excellent service all around. Rooms were spacious for NYC standards, clean, and very nice. The beds were also very comfortable! Would highly recommend this hotel to anyone. The rooftop bar is great. Also the bar downstairs has wonderful service, good food, and live music.

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service

  • It's been many years since we've left a hotel feeling so amazed and inspired. From the moment we stepped into the hotel lobby, we were greeted by a welcoming and wonderful ambience and team. Gabriel checked us in and made sure all of our accommodations were met. Throughout the stay, we were continuously touched by the intentional details of the hotel and the thoughtful attentiveness of the team.The Refinery leaves us feeling grateful, excited to return, and smiling (as their motto reminds us to "keep smiling...it makes people wonder where you've been").

    Sentiment
    • Positive
    Content
    • Overall Experience and Satisfaction

  • Great ambience. Beautiful rooms/bathrooms. Professional, friendly, knowledgeable front desk staff. Highly recommend. 5 ⭐️Walkability: Close to Broadway, Empire State Building, Times Square.

    Sentiment
    • Positive
    Content
    • Overall Experience and Satisfaction

  • Very nice hotel. Rooms are simple but clean and spacious.

    Sentiment
    • Positive
    Content
    • Room Comfort and Cleanliness

  • Great property in midtown Manhattan. Beautiful rooms, fabulous staff and great lobby bar with live jazz, and the rooftop is exceptional. Will definitely come back on my next trip. Go. Stay. Be Happy!

    Sentiment
    • Positive
    Content
    • Hotel Amenities (Rooftop Bar, Jazz Club)

  • Fantastic hotel, good sized rooms, a great location and the hotel staff were so incredibly helpful. What more could you ask for?!? Highly recommended

    Sentiment
    • Positive
    Content
    • Staff Friendliness and Service
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Sentiment Analysis (of 30 reviews)
94 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Refinery Hotel based on online reviews collected from Google Business. The analysis helps Hotel Managers, Travel Industry Analysts, Customer Experience Specialists, Marketing Professionals, Tourism Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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