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Redbox Streaming: Mixed Reviews and Customer Service Concerns

Redbox Streaming: Mixed Reviews and Customer Service Concerns

40 reviews between Aug 30, 2021 and Aug 28, 2023.

Redbox receives mixed reviews for its streaming service, with many users experiencing buffering issues, limited movie options, and excessive commercials. Customer service is also a major concern, with difficulties reaching a live representative and receiving refunds. Some customers have reported unauthorized charges and phishing attempts. However, the kiosk rental service is generally praised for its convenience and clear transaction records.

Redbox 
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40 reviews between Aug 30, 2021 and Aug 28, 2023.

Aug 30, 2021 - Aug 28, 2023
  • OVER CHARGED MY CREDIT CARD

    OVER CHARGED MY CREDIT CARDI CALLED AND I WROTE AND THEY REFUSE TO REFUND THE MONEY THEY STOLE FROM A RETIRED PERSON WARN EVERYONE THAT THIS IS A FRAUD COMPANY AND STEALS SPENT HOURS ON THE PHONE TO BE TOLD NOTHING COULD BE DONE...NOT EVEN A CREDIT FOR FUTURE USE....IF THEY DO THIS TO EVERY USER THEY MAKE A FORTUNE...ON A 1 DOLLAR RENTAL THEY CHARGED ME 5 DOLLARS.... 400 PERCENT MORE

    Sentiment
    • Negative
    Content
    • Refunds and Charges
    Aug 28, 2023
  • ERROR PLAYING MESSAGE POPPPING UP JUST…

    ERROR PLAYING MESSAGE POPPPING UP JUST WHEN 2ND COMMERCIAL ENDS AND MOVIES SUPPOSED TO START. SEEMS TO DO THIS MOSTLY ON THE FREE TO WATCH WITH ADS. I HAVE A SAMSUNG GALAXY A21 ANDROID 13 AND SAMSUNG GALAXY S9 ANDROID 10 AS WELL AS ONN TABLET AND SAMSUNG GALAXY A12?? FIX THIS ISSUE AND I WILL BE MORE THAN HAPPY TO CHANGE MY RATING TO 5 STARS. THANKS

    Sentiment
    • Negative
    Content
    • App and Website Issues
    Jun 18, 2023
  • It took a day and a half to meet with a…

    It took a day and a half to meet with a doctor. The doctor refused to prescribe medication telling me "I need to go in person" when I explained I have an appt in a month and that is the soonest I can get. This is a scam service. You never meet anyone in person and not sure if you truly meeting with a doctor or not.

    Sentiment
    • Negative
    Content
    • Customer Service
    May 09, 2023
  • Quality of film selections are very…

    Quality of film selections are very limited. Very few foreign films available.

    Sentiment
    • None
    Content
    • Movie Selection
    Apr 01, 2023
  • BE CAREFUL THEY WILL STILL YOUR MONEY!!!!

    I guess now that they do not have so many customers. they are just stealing from people. I rented 2 movies and returned both next day. They charged me $38, I called and they told me they didn't have my disc and does it. No investigation. No checking inventory; they just stole the money from me. I have been a customer for more than 10 years. So BE CAREFUL THEY WILL STIL YOUR MONEY!!!

    Sentiment
    • Negative
    Content
    • Refunds and Charges
    Nov 21, 2022
    • Very bad with unknown charges

      Very bad with unknown charges. Initially thought it was a good service until I found an unexpected charge besides lies from customer services on extra day charges on my account. Don’t give promotional offers if u cant keep up with them. Lies and Dishonesty is their business practice.

      Sentiment
      • Negative
      Content
      • Customer Service
      Jul 06, 2022
    • I rented 3 movies at once but 2 didnt…

      I rented 3 movies at once but 2 didnt work one kept skipping & the other just wouldnt go pass the subtitle screen the one that worked I watch it and I kept trying to contact redbox to see what to do about the other 2 that didnt & to no avail after about 6 days I just decided to return them all and then I see a $97.00 charge on my credit card like wth! And Finally spoke to someone and they offered me $10 discount HORRIBLE SERVICE JUST A RIP OFF.will never rent a redbox again!!

      Sentiment
      • Negative
      Content
      • Refunds and Charges
      Jun 27, 2022
    • Bogus “promo code” offerings

      3 times now Redbox has offered me a dollar off next rental when returning a movie. But after saying “use now” and going through all the steps to check out it says “promo expired”. You then have to go through all the steps to check out again. So, my time is wasted, I was lied to about a bogus promo code, and I still have to pay full price. Three times this has happened. Just stop offering a discount if your not willing to honor it. Stop wasting my time.

      Sentiment
      • Negative
      Content
      • Promo Codes
      May 23, 2022
    • Consistently disappointing …

      Red box is sure to be the Blockbuster example of corporate failure for this generation. Promo codes don’t work. Promos don’t populate online or streaming accounts. No chat function for customer service. Tv app isn’t clear with which movies honor which promotions until you go through the hassle of entering information. Sell your stock now.

      Sentiment
      • Negative
      Content
      • App and Website Issues
      May 20, 2022
    • sorry as business

      You are a sorry as business. Your stupid redbox machines don't work. No wonder customers hate redbox. You guts suck at your job, not fixing them. Your customer service is terrible. Your training is worse than machines.

      Sentiment
      • Negative
      Content
      • Redbox Machines
      May 14, 2022
    • The food was not good and the meat also…

      The food was not good and the meat also I think the meet was older one not good waste of money I don't come again

      Sentiment
      • Negative
      Content
      • Movie Selection
      May 09, 2022
    • I PREFER English

      I Downloaded The App to My Tele so that I can watch Flickers. I don't mind The Advertisements, I have gotten used to them and The Flickers are Unedited but what I DO mind are that I GET Advertisements in spanish. This IS TOTALLY UNACCEPTABLE. I AM an American of mexican Decent but I do NOT Accept or Prefer Advertisements in spanish. We Live in America NOT that other country. Get it Fixed.

      Sentiment
      • Negative
      Content
      • App and Website Issues
      Apr 06, 2022
    • The app, stream, kiosk

      The app, streaming and the Kiosks are totally not worth the change spent. Bad customer service, disks don't work, no refunds, streaming is slow and pauses constantly with ultimate internet speeds. Unprofessional and bad service!

      Sentiment
      • Negative
      Content
      • Streaming Quality
      Mar 24, 2022
    • My son is autistic and loves the movie…

      My son is autistic and loves the movie that I rented him from the Redbox. He'll watch it over and over every night. I did not bother to return it until he is through with his viewing of it. It would seem foolish to rent it day in and day out. So looking on my card receipts it shows I've been billed over $37 for the movie because it was not returned over a month. I have the movie still and I told the customer service I would return it. Would I get my money back to me. She stated I would only get the feedback of $10 which is downright unpractical. So me returning your movie to you so you can gain more profit off another person with that same movie while you still have my $27 for that movie. This is why the New age media, Netflix, Hulu and all those others are going to win over this stupid Redbox anymore.

      Sentiment
      • Negative
      Content
      • Refunds and Charges
      Mar 20, 2022
    • Promo Code Not Valid for Movie Shown in Email

      I received a promo code email for $1.25 for streaming or box rental. It showed two specific movies. I went to my Redbox on-line account to use the promo code for "Kingsman" (one of the two movies in the promo mailing) and received the message that the promo code was not valid for that choice. Bait and switch? Poor trick for the likes of Redbox!

      Sentiment
      • Negative
      Content
      • Promo Codes
      Mar 13, 2022
    • Redbox has WAY too many Commercials

      Redbox has WAY too many CommercialsRedbox audio commercials @ 200% volumeRedbox audio movie @ 10% volumeRedbox has WAY too many commercials

      Sentiment
      • Negative
      Content
      • Commercials
      Mar 08, 2022
    • We bought a Redbox plus for a year and…

      We bought a Redbox plus for a year and we never used it because we didn’t understand how to use it. I called them to get a refund or to get it extended and they just refused to do it. Awful customer service

      Sentiment
      • Negative
      Content
      • Customer Service
      Feb 21, 2022
    • Free movies but ads are torture.

      I was thinking Redbox was OK. I understand when you watch a free movie you have to put up with ads. The problem I have is their ads are terrible, political and racist. Won't be using Redbox again anytime soon.

      Sentiment
      • Negative
      Content
      • Movie Selection
      Feb 20, 2022
    • Terrible streaming on a gigabyte…

      Terrible streaming on a gigabyte connection. This is my second movie to do this and now the last.

      Sentiment
      • Negative
      Content
      • Streaming Quality
      Feb 20, 2022
    • Redbox is okay, but they need to make it easier to find the place to enter discount codes

      Overall I'm satisfied with Redbox. I signed up for their loyalty program and get regular discounts that let me rent movies very cheap and often free. I just have one problem with them. They send you discount codes to use at checkout when you rent at the box, but it's way too easy to miss the place where you're supposed to enter the code, and suddenly you find you've completed the transaction and didn't get the discount. It's happened to me at least two or three times. It doesn't help any that it seems like every time I rent a movie, they've added another splash screen trying to up-sell you a Blu-ray version or get you to rent a second movie or whatever. You find yourself skipping past those screens over and over, and wherever they have the place to enter your discount code, it's apparently a footnote that's much easier to overlook than their efforts to get you to spend more money. On top of that, when it happened to me yesterday I called their customer service, and after going through a phone tree asking numerous questions that have nothing to do with the reason I called, I finally just gave up and started hitting "0" repeatedly until it shut up and put me through to a person. Finally, after about 10 minutes I got to talk to someone who told me they can't do anything about it now until after I return the video, then I can call back and ask them to apply the discount. I really don't see why it should matter, just deduct the discount amount from my charges now and add on any extra days if I don't return it in one day. So now I get to waste another frustrating 10+ minutes on the phone just for a $1.25 discount. They could do much better in that department

      Sentiment
      • Positive
      Content
      • App and Website Issues
      Feb 14, 2022
    • Fix the issues please

      Like many reviews trying to stream a movie with ads from Redbox sucks. This is my 3rd or so movie that keeps buffering...twice it had restarted my movie tonight. So I am half way through the movie and I have to keep fast forwarding and watch ads again! Guess what just to stop again and restart! So frustrating. No other app has this problem. Redbox needs to fix this issue.

      Sentiment
      • Negative
      Content
      • Streaming Quality
      Feb 07, 2022
    • RedBox needs more Spanish Audio or subtitles to retain Spanish areas like South Florida

      Would love RedBox if they increase the number of movies with Spanish Audio or subtitles, reason why we switched from Netflix to RedBox, but we are finding less titles now with Spanish Audio or Subtitles at RedBox. Just a suggestion for Metro Areas with mostly Spanish residents like South Florida.

      Sentiment
      • Negative
      Content
      • Movie Selection
      Feb 03, 2022
    • IS REDBOX LEGITIMATE?

      I was watching a television show on my free streaming service with Redbox. All of a sudden I received a message stating something happened and a number for customer service. I spoke to a woman overseas who asked me my name and my email address. At this point, I was a little concerned that she wasn't starting to address the problem, but that she wanted my personal information instead. Then she asked me for my card number and I said "what card?" and she hung up. Hmm, I guess my first concern was true. Was it a legitimate call, a legitimate company? I am sorry I gave her my personal information now.

      Sentiment
      • Negative
      Content
      • Customer Service
      Jan 31, 2022
    • Anytime I rented from them the movies…

      Anytime I rented from them the movies never play all the way through. When u factor in taxes and fees it's not worth It. They never want to issue a refund and even to use promo code you need to spend money. I won't be using again. Save yourself the hassle.

      Sentiment
      • Negative
      Content
      • Refunds and Charges
      Jan 29, 2022
    • ZERO customer service only robots

      Do NOT expect to speak to any actual living human whatsoever if you contact "customer service" if you even want to call it that. There is no option whatsoever to be connected to an associate or a human of any sort. You will only get an extremely unhelpful automated system which will run you in circles until you're more upset than when you called. Dont bother wasting your time

      Sentiment
      • Negative
      Content
      • Customer Service
      Jan 02, 2022
    • Too many commercials and they don't…

      Too many commercials and they don't even coincide with my area. Frustrating to attempt to watch a movie and see ads every few minutes.

      Sentiment
      • Negative
      Content
      • Commercials
      Dec 29, 2021
    • Terrible streaming experiences

      One Star too generous..

      Sentiment
      • Negative
      Content
      • Redbox Machines
      Dec 24, 2021
    • Kiosk vs Stream

      My experience with the kiosk rentals is definitely a 5 star rating. I have clear receipts in my email stating when I rented and when it's due, that it is turned back in, and how much was charged.My issue....the streaming. Like many, I am having issues with sound. I even tried the chat help but they say they cannot help. It appeared that through the app on my TV that the TV shows seemed to all have adequate sound when flipping through today until I get to the channel/show I usually watch, divorce court. The sound was normal for the ads/commercials but the actual show I could barely hear at full sound with help of a sound bar.For the customer service issue, through the app or website there is no request for help with the free tv. and this seems to be an issue for others with the movie streams as well, so the issue clearly is throughout their streaming altogether. It needs to be fixed as well as more options to select when seeking customer service help.I will be happy to adjust my review once these 2 issues are remedied.

      Sentiment
      • Negative
      Content
      • App and Website Issues
      Dec 15, 2021
    • Redbox on demand is horiable!!!

      Redbox on demand is horiable!!!! I have a brand new Samsung crystal clear TV… I rented the latest Fast and Furious!!! Pic quality on 4K has not good but even worse the digital sound kept going from low to high but mostly low so had to adjust and turn up volume every 10-15 minutes!! I’m sure that my neighbors appreciated that!!!! Thanks Redbox but you suck!!!!

      Sentiment
      • Negative
      Content
      • Streaming Quality
      Dec 08, 2021
    • It selects their own people to spin

      I guess certain people can play that spin to win, because after I watched the movie clip I was supposed to "spin to win dial" . Redbox told me I already did. Uh ..no I didn't. So it's Rigged. And if that doesn't get you, there is phishing pop up that will stop you from playing. you can't get to the spinner. really disappointed in you Redbox . I spend money on your movie service. Then you going to treat me like that....😝😜😛

      Sentiment
      • Negative
      Content
      • Customer Service
      Dec 03, 2021
    • Don't ever try to watch online on your…

      Don't ever try to watch online on your laptop. Had to install silk browser. Only worked for 5 minutes. Tried my tablet and my TV and gave up trying to get it to work. The sign in process is unbearable. I used to like Redbox but now I hate it.

      Sentiment
      • Negative
      Content
      • App and Website Issues
      Nov 16, 2021
    • Streaming on redbox with commercials

      Streaming on redbox with commercials - I'd rather stick needles in my eyes. Never again.

      Sentiment
      • Negative
      Content
      • Commercials
      Nov 08, 2021
    • Streaming on Redbox sucks!

      Rented a movie, looks like crap. Every other streaming looks perfect, Netflix, Hulu, Amazon Prime Video. How do I get a refund from Redbox? Never use them again.

      Sentiment
      • Negative
      Content
      • Streaming Quality
      Nov 01, 2021
    • Worst ever

      Worst ever. They are thieves. Rented 3 movies on 10/16 and returned on 10/19. Just to get 2 different transaction holds on 2 different amounts placed on my account by redbox to cover a $17.49 charge which that's what the receipt showed we would owe. Now they have tried to blame my financial institution on the hold when it's their doing. They are nothing but thieves and liers.

      Sentiment
      • Negative
      Content
      • Refunds and Charges
      Oct 20, 2021
    • SCAM ALERT!!!!!!

      SCAM ALERT!!!!!!! Redbox is unable to protect you while logged into your account. While adding a new method of payment I was phished by a site called Tundum.co.(After research they are flagged as a SCAM) Now again... not searching the web but logged into my personal account with Redbox. Contacted Customer Service Supervisor, even screen shot photos via Customer Service Chat. A COMPLETE WASTE OF TIME!!!!! Their answer was "We are not affiliated with them, contact them". Your Personal Info and Credit Card Info "IS NOT SAFE" with Redbox!!!!!!!!

      Sentiment
      • Negative
      Content
      • Customer Service
      Oct 11, 2021
    • Worst free experience I have ever had.

      Worst free experience I have ever had. Way to many commericals that interrupted the flow of the movie. App continuously crashed.

      Sentiment
      • Negative
      Content
      • App and Website Issues
      Oct 10, 2021
    • I mean I don't even want to give one…

      I mean I don't even want to give one Star but I guess I have to, to leave a review. We returned a movie and it won't play because someone doesn't know how to watch their damn kids and let them ruin it. But when we called to get a new movie costume service was no help at all and would not out the money back on are card. You guys suck!!!

      Sentiment
      • Negative
      Content
      • Customer Service
      Sep 26, 2021
    • I purchased two DVD’s that were on sale…

      I purchased two DVD’s that were on sale but since I was unable to pick them up the same day I don’t get my movies. Called customer service and was told I’m S.O.L. How can they call that customer service. Think I’ll Sign up for Netflix

      Sentiment
      • Negative
      Content
      • Customer Service
      Sep 17, 2021
    • 40 mile round trip to return a 2 buck…

      40 mile round trip to return a 2 buck rental because the 1 AND only shat box in my town was down. Called and informed I couldn't make the trip over a 2 buck rental when gas would cost me 10 bucks at least. Still charged my account 4 bucks late fee, offered a promo code. Stick your promo codes and your shat service n movies. NOT ANOTHER PENNY YOU FRIGGEN GREED MONGERS!!!

      Sentiment
      • Negative
      Content
      • Refunds and Charges
      Aug 30, 2021
    • Redbox customer service dept

      Redbox customer service dept. and kiosks are the worst! They sure did manage to charge me and my movies were not available when I got there. Then called and no refund. Thanks you POS losers!!!

      Sentiment
      • Negative
      Content
      • Customer Service
      Aug 30, 2021

Sentiment Analysis

  • Positive(1)
    2%
  • Negative(38)
    95%
  • None(1)
    2%
-93 Net Promoter
Score

Popular Topics

  • Customer Service(10)
    25%
  • App and Website Issues(7)
    18%
  • Refunds and Charges(7)
    18%
  • Streaming Quality(5)
    12%
  • Movie Selection(4)
    10%
  • Commercials(3)
    8%
  • Promo Codes(2)
    5%
  • Redbox Machines(2)
    5%

Languages

  • English(40)
    100%

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