Users complain about ESPN's streaming app's issues and functionality
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Users complain about ESPN's streaming app's issues and functionality

Users of ESPN's streaming app have expressed their frustration through a series of reviews, complaining about its performance, functionality, and user experience. Many reported constant crashes, long loading times, and buffering issues, as well as difficulty navigating the app and finding content. Others noted that the app lacked standard streaming features and that its search function was inefficient. Subscribers to ESPN+ also reported issues with accessing live events and restoring their access. In addition, many users encountered problems with logging in and signing up.

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Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
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  • Very slow and glitchy. It seems like it would be easy to set notifications with a single click, rather than click each slider and wait 30 seconds before setting the next slider for the same game. Seems to be a huge battery hog. Not a good or useful app at all.

    Sentiment
    • Negative
    Content
    • Navigation and User Interface
    Apr 10, 2023

  • Connection issues like crazy! Can be on wifi or data doesnt matter. Half the time pages dont even load, just a blank screen. You would think a multi billion dollar company could afford to resolve this type of issue. But then again it is free I guess, just wanted to see the box scores

    Sentiment
    • Negative
    Content
    • App Performance and Stability
    Apr 09, 2023

  • It is very frustrating. I enjoy the content, but the app crashes all of the time. Also, every time that you skip back or ahead 10 seconds, the picture quality goes from 1080 to 240. Then it takes a minute or two to return to the highest picture quality. Please fix this!!!

    Sentiment
    • Negative
    Content
    • Streaming Quality and Buffering
    Apr 09, 2023

  • Lately this app hasn't been functioning well. The Home Page comes up, but if I try to click and individual article, or check standings, stats, or box scores, it just keeps spinning. Sometimes it will work after I restart the app, but not always. This needs to be fixed.

    Sentiment
    • Negative
    Content
    • App Performance and Stability
    Apr 06, 2023

  • Screws up every time I try to use it. I tap a video, it shows me a long ad and then after it plays the next clip in the queue (NOT the selected clip) so I can't watch any clip I actually want to. Streaming to my chromecast STILL doesn't work. I have re-downloaded, still no good. Fix your DOGWATER APPLICATION! SMFH.

    Sentiment
    • Negative
    Content
    • Content Viewing Experience
    Apr 05, 2023

  • Worst streaming app ever. There are a lot of streamers and apps but epsn's has to be the worst I've tried so far. They make it difficult to find exactly what you wanted to watch. Then when you finally find what you wanted, there's always issues casting to a chromecast. (Other apps like prime work just fine)

    Sentiment
    • Negative
    Content
    • Content Viewing Experience
    Mar 19, 2023
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Sentiment Analysis (of 30 reviews)
-100 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ESPN - Apps on Google Play based on online reviews collected from Google Play. The analysis helps App Developers, Product Managers, Customer Experience Specialists, Digital Content Strategists, Sports Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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