Mixed Experiences with Uzzu TV: Buffering, Freezing, and Support Issues
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Mixed Experiences with Uzzu TV: Buffering, Freezing, and Support Issues

Uzzu TV users report frequent buffering, freezing, and streaming interruptions during live sports events. Some customers face challenges getting refunds or support. While the service offers a variety of sports content, including NFL, MLB, NBA, and NHL games, issues with buffering persist despite some positive experiences. Complaints highlight difficulties in canceling subscriptions and obtaining refunds, with instances of customer service unresponsiveness. Users emphasize the need for reliable internet connections to improve viewing experiences. The service, priced affordably, is criticized for freezing, lagging, and inconsistent performance, with some users considering it a subpar streaming option.

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Popular Phrases (of 30 reviews)
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  • On my 4th year

    On my 4th year. Had similar issues as others early on, but once I went gig speed, wifi m, at first a VPN but not now, I rarely have a glitch or spool. I use 4k Firestick on one TV and Roku on 2 others. So many options today. Happy I took a chance on this. Andre has been great.

    Sentiment
    • Positive
    Content
    • Service Reliability and Consistency
    Apr 25, 2024
  • Service is GARBAGE this year.

    Continuous latency and buffering. I'm 1/2 way thru my second subscription (specifically to watch Diamondbacks baseball) and UZZU is unwatchable. I have over 100MPS download speed (verified) The service has been total garbage so far this baseball season. I'm calling to cancel and if I can't get through I'm driving to Wyoming to get the balance of my money back. Bite the bullet and buy the MLB package that's what I'm going to do.

    Sentiment
    • Negative
    Content
    • Service Reliability and Consistency
    Apr 10, 2024
  • This service is unwatchable

    This service is unwatchable! It spends 95 %of its time refreshing; when the event is on it jumps through in unviewable pieces. There is nowhere online to get out of my subscription, so I have paid $120+ for one year of NOTHING.

    Sentiment
    • Negative
    Content
    • Service Reliability and Consistency
    Mar 31, 2024
  • I like their content but I began an…

    I like their content but I began an affiliate sales agreement with UZZU. I advertised UZZU subscriptions on my website and they paid my affiliate earnings for a few months but stopped paying out my earnings. UZZU currently owes me over $300 in sales earnings.

    Sentiment
    • None
    Content
    • Subscription Payment and Refund Problems
    Jan 02, 2023
  • Never reply to our emails ...need a new…

    Never reply to our emails ...need a new code for our roku ...had issues before gave us a code then worked fine... this time no one response. Very Frustrated!!!

    Sentiment
    • Negative
    Content
    • Customer Service Complaints
    Nov 02, 2022
  • The system generally works until it…

    The system generally works until it doesn't. Wait until you are watching an epic come back and it freezes for the remainder of the game. For that reason is totally sucks! If you are broke and hopeful it's a good option. If you want 100% certainty to see the entire game. Good luck!

    Sentiment
    • Negative
    Content
    • Service Reliability and Consistency
    Oct 03, 2022
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Sentiment Analysis (of 30 reviews)
-33 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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