Ralph Lauren Customer Feedback Analysis
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Ralph Lauren Feedback Report: Key Insights for Improvement

Ralph Lauren Customer Feedback Analysis

Ralph Lauren faces a wave of negative feedback primarily related to poor customer service, slow refunds, sizing issues, and quality control problems. Customers express frustration with lengthy refund processes, rude staff, and delivery mishaps. Issues range from incorrect sizing and subpar product quality to unhelpful customer support and complications in returns. Dissatisfied customers highlight difficulties in obtaining refunds, lack of responsiveness, and challenges with return processes, impacting their overall brand perception negatively.

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  • Customer Service Trainers
  • Brand Strategists
  • Product Quality Analysts
  • Marketing Professionals

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Custom Date - Jul 15, 2024
Featured Content
  • Had the best customer service

    Had the best customer service! Truly impressed by how prompt they are in responding to my queries and how professional the team is.I will definitely order again!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    May 09, 2024
  • Quite simply a mess

    Quite simply poor quality, poor design, and over priced I've bought ralph lauren for over 40 years simply a mess

    Sentiment
    • Negative
    Content
    • Product Quality Issues
    Feb 06, 2024
  • Wish I had the reviews

    Wish I had the reviews, clearly a shamblesCancelled my order due to no stock but let me order and pay for it online over a week agoRubbish for such a premium brand. Won’t be using online again

    Sentiment
    • Negative
    Content
    • Ordering and Stock Management
    Jan 01, 2024
  • REFUNDS to 5-6 weeks!!!!!!

    Ralphlauren cloths are amazing BUT, if you need to return any item it can take over 5-6 weeks before they issue a refund, then a further 5-10 days before money is in your bank! I have just been told a refund will not be until 18th December, I posted items back to Ralphlauren on the 13th November!!

    Sentiment
    • Negative
    Content
    • Refund Processing Time
    Nov 25, 2023
  • Hideous

    Hideous. Bought a coat which by the way was tiny and was not the measurements expected. Returned parcel through UPS which is a nightmare to find a drop off point. Two weeks later no contact no refund can’t get hold of them. £270 and nothing. Avoid at all costs I am now going to the ombudsman

    Sentiment
    • Negative
    Content
    • Product Quality Issues
    Dec 19, 2022
  • my order havent even shipped yet... 2 weeks already…

    terrible online service my order havent even shipped yet 2 weeks now..... very disappointed for this brand . i have order previously and fine as website says shipped within 3 days but now?? not even responding on live chat phones or even email.

    Sentiment
    • Negative
    Content
    • Delivery and Communication
    Dec 08, 2022
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Sentiment Analysis (of 30 reviews)
-85 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Ralphlauren  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Trainers, Brand Strategists, Product Quality Analysts, Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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