Review of Rabobank App: Usability Issues and Room for Improvement
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Rabobank App Feedback Analysis: Essential Insights for Improvement

Review of Rabobank App: Usability Issues and Room for Improvement

The Rabobank app on iPad is poorly usable and does not allow transfers. Some users are unable to log in without a scanner. The lack of a dark mode and native app experience is also mentioned. Despite these issues, the app is generally praised for its convenience and features such as prediction and automatic savings. However, there are occasional disruptions and difficulties in finding specific information. Overall, the app needs improvement to compete with other banks.

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  • Customer Service Managers
  • Digital Transformation Consultants

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Custom Date - Nov 23, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Handige bank-app

    Zeer handige en duidelijke bank-app waarmee de meeste bancaire handelingen direct via de app gedaan kunnen worden. Af en toe is het zoeken waar specifieke informatie of functies te vinden is/ zijn, maar de app werkt verder zeer intuĂŻtief.

    Sentiment
    • Positive
    Content
    • App Functionality
    Aug 06, 2023
  • Rabo scanner

    Ik vind het maar een gedoe met die scanner. Ken dat niet bij andere banken. Als je bijv op vakantie gaat en je moet door omstandigheden een groot bedrag overboeken dan moet je wel de scanner bij je hebben.

    Sentiment
    • None
    Content
    • App Functionality
    Aug 06, 2023
  • Kaartlezer

    Wanneer stapt deze bank eens een keer van die verplichte kaartlezer, denk dat het tijd wordt voor een andere bank na meer dan 50 jaar.

    Sentiment
    • Negative
    Content
    • App Functionality
    Aug 04, 2023
  • Hoi

    Leuk spel kan alleen level 33 niet doen die is moeilijk

    Sentiment
    • Positive
    Content
    • User Experience
    Aug 02, 2023
  • Moet flink verbeterd worden

    Van alle 132 apps op mijn telefoon, is dit de enige app zonder een donkere modus... Hoog tijd dat die wordt toegevoegd!

    Ook zou het fijn zijn als de app native zou draaien. Nu lijkt (lees; is) het alsof je een website gebruikt.

    Sentiment
    • Negative
    Content
    • User Experience
    Aug 02, 2023
  • Klacht

    Ik vind het inloggen heel moeizaam gaan en vaak lukt het ook niet. Dan maar weer proberen.
    Inloggen zonder scan lukt me ook niet.

    Sentiment
    • Negative
    Content
    • App Functionality
    Aug 02, 2023
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Sentiment Analysis (of 30 reviews)
3 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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  • This page displays purchase options and a preview of the customer feedback analysis report for ‎Rabobank based on online reviews collected from App Store. The analysis helps Banking Professionals, App Developers, User Experience Designers, Customer Service Managers, Digital Transformation Consultants to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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