Mixed Customer Feedback for Quest Diagnostics Revealed
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Quest Diagnostics Customer Feedback Report: An In-Depth Analysis

Mixed Customer Feedback for Quest Diagnostics Revealed

Quest Diagnostics received mixed reviews from customers, with complaints about long wait times, unprofessional behavior, billing issues, and difficulties in scheduling appointments. Some customers praised specific locations for their cleanliness and staff friendliness. Overall, there were concerns about customer service, appointment management, and staff professionalism.

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  • Healthcare Administrators
  • Customer Service Managers
  • Marketing Professionals
  • Healthcare Quality Improvement Specialists
  • Clinical Operations Managers

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Custom Date - Sep 08, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Too slow

    Too slow. Booking system is always full. Pain in the butt.

    Sentiment
    • Negative
    Content
    • Wait Time and Efficiency
    Apr 19, 2024
  • Quest diagnostic website is the worst Ever

    Quest diagnostic website is the worst ever to make an appointment. You pick the location and nothing happens. I hate this place.

    Sentiment
    • Negative
    Content
    • Appointment Scheduling
    Apr 12, 2024
  • 20 min waiting in the empty hall.

    Had an appointment at 11:40am Newbury Park facility - wait 20min in the empty hall...why to bother to make an appointment?Always slow, nothing change.

    Sentiment
    • Negative
    Content
    • Wait Time and Efficiency
    Apr 01, 2024
  • The system is broken dont takee it out on the help!being able to talk to a…

    The system of being able to talk to a person is nonexistent! To do anything with them you must have an appointment! Walk in for anything you don't get serviced. Just beware!

    Sentiment
    • Negative
    Content
    • Accessibility and Communication
    Feb 29, 2024
  • Just had 7 vials of blood drawn in…

    Just had 7 vials of blood drawn in Denver @ Rose….easy, fast, super professional & painless…highly recommended

    Sentiment
    • Positive
    Content
    • Staff Professionalism and Behavior
    Feb 21, 2024
  • No explanations for anything!!

    No explanations for anything!!! Terrible. Everything is..SIGN IN....even for a question or drop off. Awful system. No one at the desk. No explanation or directions for some take home tests!!!

    Sentiment
    • Negative
    Content
    • Facility Cleanliness and Organization
    Feb 20, 2024
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Sentiment Analysis (of 30 reviews)
-62 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Quest Diagnostics  based on online reviews collected from Trustpilot. The analysis helps Healthcare Administrators, Customer Service Managers, Marketing Professionals, Healthcare Quality Improvement Specialists, Clinical Operations Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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