Mixed Customer Feedback for Quest Diagnostics Revealed
Quest Diagnostics Customer Feedback Report: An In-Depth Analysis
Quest Diagnostics received mixed reviews from customers, with complaints about long wait times, unprofessional behavior, billing issues, and difficulties in scheduling appointments. Some customers praised specific locations for their cleanliness and staff friendliness. Overall, there were concerns about customer service, appointment management, and staff professionalism.
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Too slow. Booking system is always full. Pain in the butt.
Sentiment
Negative
Content
Wait Time and Efficiency
Apr 19, 2024
Quest diagnostic website is the worst Ever
Quest diagnostic website is the worst ever to make an appointment. You pick the location and nothing happens. I hate this place.
Sentiment
Negative
Content
Appointment Scheduling
Apr 12, 2024
20 min waiting in the empty hall.
Had an appointment at 11:40am Newbury Park facility - wait 20min in the empty hall...why to bother to make an appointment?Always slow, nothing change.
Sentiment
Negative
Content
Wait Time and Efficiency
Apr 01, 2024
The system is broken dont takee it out on the help!being able to talk to a…
The system of being able to talk to a person is nonexistent! To do anything with them you must have an appointment! Walk in for anything you don't get serviced. Just beware!
Sentiment
Negative
Content
Accessibility and Communication
Feb 29, 2024
Just had 7 vials of blood drawn in…
Just had 7 vials of blood drawn in Denver @ Rose….easy, fast, super professional & painless…highly recommended
Sentiment
Positive
Content
Staff Professionalism and Behavior
Feb 21, 2024
No explanations for anything!!
No explanations for anything!!! Terrible. Everything is..SIGN IN....even for a question or drop off. Awful system. No one at the desk. No explanation or directions for some take home tests!!!
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This page displays purchase options and a preview of the customer feedback analysis report for Quest Diagnostics based on online reviews collected from Trustpilot. The analysis helps Healthcare Administrators, Customer Service Managers, Marketing Professionals, Healthcare Quality Improvement Specialists, Clinical Operations Managers to discover insights into what people love, dislike, and need.
What does this report offer?
This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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Understanding customer reviews with a holistic point of view matters. Right now, you're only viewing the analysis of 30 reviews. Purchase this report to view all and benefit these features:
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