Critical Review Analysis of Primo Water Service
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Critical Review Analysis of Primo Water Service

Primo Water Feedback Analysis: Drive Service Excellence

Primo Water faces consistent criticism for missed deliveries, billing discrepancies, poor customer service, and unresponsive communication. Customers report various issues like incorrect deliveries, hidden charges, late shipments, and defective products. The company's service quality, reliability, and transparency are major concerns, leading to frustration, disputes, and ultimately, many customers opting to cancel their subscriptions.

Source: Trustpilot Reviews of Primo Water 

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Customer Feedback Analysis of Primo Water 

Unlock key insights into Primo Water's customer feedback on service issues, delivery, billing, and more to drive improvements.

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Custom Date - May 21, 2025
Popular Phrases (limited preview)
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Featured Content
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  • How bad is their delivery system.

    They have delivered either the wrong amount of bottles or the wrong type of water every single time going on for months now.

    Sentiment
    • Negative
    Content
    • Delivery Concerns
    Apr 10, 2024
  • Disappointed..

    Wish they had gallon refill capability, I'm too small to carry the 5 gallon refillable container. Guess they want you to subscribe to home delivery.

    Sentiment
    • Negative
    Content
    • Product Quality Problems
    Mar 29, 2024
  • LITERALLY THE WORST MOST DISHONEST…

    LITERALLY THE WORST MOST DISHONEST COMPANY EVER. CALLED TO CANCEL THE SERVICE AND SCHEDULED TWO DIFFERENT PICKUPS. THEY NEVER SHOWED UP FOR EITHER AND CONTINUED CHARGING ME FOR MONTHS AFTER. DO NOT TRUST THIS COMPANY.

    Sentiment
    • Negative
    Content
    • Cancellation Process Hassles
    Mar 07, 2024
  • Unable to receive deposit refund

    We closed our account and have contacted Primo 4 times to pick up two remaining bottles and refund us the deposit. They seem incapable of doing this. A real scam.

    Sentiment
    • Negative
    Content
    • Refund Requests
    Feb 22, 2024
  • Deceitfully Adds Charges to Bills

    They deceitfully add interest and late charges to your bill even when you are current on their account. Very disappointing. Go with any other service other than DS Services doing business as PRIMO Water (even their business name is deceptive).

    Sentiment
    • Negative
    Content
    • Billing and Pricing Issues
    Feb 02, 2024
  • Cancelling Primo

    Like so many, was happy with our local water company until Primo purchased them. They miss deliveries repeatedly, can’t get anyone on the phone…totally unreliable. Not worth the money. cancelling today.

    Sentiment
    • Negative
    Content
    • Delivery Concerns
    Jan 30, 2024
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Sentiment Analysis (limited preview)
-100 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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  • This page displays purchase options and a preview of the customer feedback analysis report for Primo Water  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Product Quality Analysts, Supply Chain Coordinators, Marketing Strategists, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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