Critical Review Analysis of Primo Water Service
  • 86 users bookmarked
  • Sources Trustpilot Reviews
  • Size Up to latest 1,000 reviews (Customizable)
Primo Water Feedback Analysis: Drive Service Excellence

Critical Review Analysis of Primo Water Service

Primo Water faces consistent criticism for missed deliveries, billing discrepancies, poor customer service, and unresponsive communication. Customers report various issues like incorrect deliveries, hidden charges, late shipments, and defective products. The company's service quality, reliability, and transparency are major concerns, leading to frustration, disputes, and ultimately, many customers opting to cancel their subscriptions.

Best for
  • Customer Service Managers
  • Product Quality Analysts
  • Supply Chain Coordinators
  • Marketing Strategists
  • Business Analysts

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel and PDF export options.

Purchased users
29 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here, you can see the limited preview of this report for only 40 reviews.

Custom Date - May 19, 2024
Featured Content
  • How bad is their delivery system.

    They have delivered either the wrong amount of bottles or the wrong type of water every single time going on for months now.

    Sentiment
    • Negative
    Content
    • Delivery Concerns
    Apr 10, 2024
  • Disappointed..

    Wish they had gallon refill capability, I'm too small to carry the 5 gallon refillable container. Guess they want you to subscribe to home delivery.

    Sentiment
    • Negative
    Content
    • Product Quality Problems
    Mar 29, 2024
  • LITERALLY THE WORST MOST DISHONEST…

    LITERALLY THE WORST MOST DISHONEST COMPANY EVER. CALLED TO CANCEL THE SERVICE AND SCHEDULED TWO DIFFERENT PICKUPS. THEY NEVER SHOWED UP FOR EITHER AND CONTINUED CHARGING ME FOR MONTHS AFTER. DO NOT TRUST THIS COMPANY.

    Sentiment
    • Negative
    Content
    • Cancellation Process Hassles
    Mar 07, 2024
  • Unable to receive deposit refund

    We closed our account and have contacted Primo 4 times to pick up two remaining bottles and refund us the deposit. They seem incapable of doing this. A real scam.

    Sentiment
    • Negative
    Content
    • Refund Requests
    Feb 22, 2024
  • Deceitfully Adds Charges to Bills

    They deceitfully add interest and late charges to your bill even when you are current on their account. Very disappointing. Go with any other service other than DS Services doing business as PRIMO Water (even their business name is deceptive).

    Sentiment
    • Negative
    Content
    • Billing and Pricing Issues
    Feb 02, 2024
  • Cancelling Primo

    Like so many, was happy with our local water company until Primo purchased them. They miss deliveries repeatedly, can’t get anyone on the phone…totally unreliable. Not worth the money. cancelling today.

    Sentiment
    • Negative
    Content
    • Delivery Concerns
    Jan 30, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-100 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel and PDF attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
29 users purchased a report in the last 24 hours.
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Trustpilot Reviews 72
  2. Trustpilot Reviews 96
  3. Trustpilot Reviews 75
Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Primo Water  based on online reviews collected from Trustpilot. The analysis helps Customer Service Managers, Product Quality Analysts, Supply Chain Coordinators, Marketing Strategists, Business Analysts to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.