Primo Water Feedback Analysis: Drive Service Excellence
Primo Water faces consistent criticism for missed deliveries, billing discrepancies, poor customer service, and unresponsive communication. Customers report various issues like incorrect deliveries, hidden charges, late shipments, and defective products. The company's service quality, reliability, and transparency are major concerns, leading to frustration, disputes, and ultimately, many customers opting to cancel their subscriptions.
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They have delivered either the wrong amount of bottles or the wrong type of water every single time going on for months now.
Sentiment
Negative
Content
Delivery Concerns
Apr 10, 2024
Disappointed..
Wish they had gallon refill capability, I'm too small to carry the 5 gallon refillable container. Guess they want you to subscribe to home delivery.
Sentiment
Negative
Content
Product Quality Problems
Mar 29, 2024
LITERALLY THE WORST MOST DISHONEST…
LITERALLY THE WORST MOST DISHONEST COMPANY EVER. CALLED TO CANCEL THE SERVICE AND SCHEDULED TWO DIFFERENT PICKUPS. THEY NEVER SHOWED UP FOR EITHER AND CONTINUED CHARGING ME FOR MONTHS AFTER. DO NOT TRUST THIS COMPANY.
Sentiment
Negative
Content
Cancellation Process Hassles
Mar 07, 2024
Unable to receive deposit refund
We closed our account and have contacted Primo 4 times to pick up two remaining bottles and refund us the deposit. They seem incapable of doing this. A real scam.
Sentiment
Negative
Content
Refund Requests
Feb 22, 2024
Deceitfully Adds Charges to Bills
They deceitfully add interest and late charges to your bill even when you are current on their account. Very disappointing. Go with any other service other than DS Services doing business as PRIMO Water (even their business name is deceptive).
Sentiment
Negative
Content
Billing and Pricing Issues
Feb 02, 2024
Cancelling Primo
Like so many, was happy with our local water company until Primo purchased them. They miss deliveries repeatedly, can’t get anyone on the phone…totally unreliable. Not worth the money. cancelling today.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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