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  • Who is this report for?
    • Insurance Executives
    • Customer Service Managers
    • Marketing Professionals
    • Product Managers
    • Business Analysts
Prima Seguros: Quick, Affordable Insurance with Mixed Customer Service Feedback

Prima Seguros Feedback Analysis: Unlock Customer Insights

Prima Seguros has garnered positive feedback for its quick and efficient service, with many customers praising the rapid response times and competitive pricing. Users appreciate the ease of the contracting process and the clarity of communication. However, there are significant concerns regarding customer service, particularly during claims processing, with some reviews highlighting negative experiences with staff interactions. While many customers express satisfaction with the overall value and support, a few report poor follow-up and unresolved issues. Overall, Prima Seguros is viewed as a reliable option for affordable insurance, yet the company is urged to enhance its claims handling and customer service to improve client experiences.

Source: Trustpilot Reviews of Prima Seguros is rated "Excellent" with

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Customer Feedback Analysis of Prima Seguros is rated "Excellent" with

Uncover insights with our Prima Seguros feedback analysis: customer service, pricing, and claims experience detailed.

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Custom Date - Dec 05, 2025
Popular Phrases (limited preview)
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Featured Content
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  • Rápido y económico

    Contratación rápida sin problemas y buenos precios

    Sentiment
    • Positive
    Content
    • Ease Of Enrollment
    Jul 12, 2025
  • Solución al siniestro y atención telefónica rápida

    Atención telefónica rápida, solución a medida ya que no disponían de taller para el cambio de luna en mi ciudad y concertaron al más cercano para repararlo en mi domicilio. Rápidos y profesionales

    Sentiment
    • Positive
    Content
    • Customer Service
    Jul 12, 2025
  • Estoy muy contenta con Prima Seguros

    Estoy muy contenta con Prima Seguros! Por segunda vez contrato mi seguro y seguiré con ellos. Muy amables !Os recomiendo el mejor precio y 100 euros menos que mi seguro de antes.

    Sentiment
    • Positive
    Content
    • Satisfaction With Coverage
    Jul 11, 2025
  • Me han rotos las lunas y han sido…

    Me han rotos las lunas y han sido rápidos en solucionarme. Gracias!!!

    Sentiment
    • Positive
    Content
    • Claims Experience
    Jul 10, 2025
  • Lo que me ofrecen es como anillo al dedo anillo al…

    Lo que me ofrecen es como anillo al dedo,me da más de lo que esperaba, ahora solo me queda esperar para no usarlo ,y si lo necesito por algún motivo,que no busquen una cláusula escondida para no alludarme, la contratación rapida

    Sentiment
    • Positive
    Content
    • Satisfaction With Coverage
    Jul 10, 2025
  • contraté este seguro hace 1 año por…

    contraté este seguro hace 1 año por tener un precio más competitivo, pero pasado un año me quieren incrementar la prima en un 150% (pasando de 280 eur a 411 eur en un todo riesgo con franquicia de 200 eur), esto donde se ha visto? llevo más de 1 semana intentando contactar por ellos por chat y teléfono sin respuesta y cuando finalmente envío mail porque ya no tengo más opciones, me dicen que me he pasado del plazo que hay de preaviso por 1 mes (en 1 día) y que no se puede cancelar el seguro, en fin sin comentarios... lo barato al final sale caro...

    Sentiment
    • Negative
    Content
    • Communication Issues
    Jul 10, 2025
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Sentiment Analysis (limited preview)
84 Net Promoter
Score
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  • This page displays purchase options and a preview of the customer feedback analysis report for Prima Seguros is rated "Excellent" with 4.3 / 5 on Trustpilot based on online reviews collected from Trustpilot. The analysis helps Insurance Executives, Customer Service Managers, Marketing Professionals, Product Managers, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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