Priceline faces various customer service issues, including misleading bookings, hidden fees, and unprofessional behavior. Customers report experiencing difficulties with cancellations, refunds, and reservations not matching expectations. The company is criticized for inadequate responses, lack of refunds, and poor communication regarding extra charges. Some reviews highlight challenges with third-party bookings and unsatisfactory car rental experiences, such as long wait times, forced additional purchases, and unclean vehicles.
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Vermont was awesome and extremely patient with me! Best service I ever had here in cali!
Emerson was very helpful and was able to answer all questions knowledgeably and in a timely manner. Thanks!
Grant was helpful in securing our airline tickets.
This is a scam! Do not use! They charged us $50 night fee for hotel but didn’t tell that hotel will charge extra $35 per night !!! Resort fee!! Total scammers!
Terry was helpful. He was patient and provided all details. He helped me navigate changes during travel when flights were cancelled as well as during ticketing.
Fraser was very helpful and made sure our experience was excellent and seamless. He was a lifesaver.
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This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.
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