Priceline Customer Service Woes: Hidden Fees and Misleading Bookings
  • 72 users bookmarked
  • Sources Trustpilot Reviews
  • Size Up to latest 1,000 reviews (Customizable)
Priceline Feedback Report: Insightful Service Analysis

Priceline Customer Service Woes: Hidden Fees and Misleading Bookings

Priceline faces various customer service issues, including misleading bookings, hidden fees, and unprofessional behavior. Customers report experiencing difficulties with cancellations, refunds, and reservations not matching expectations. The company is criticized for inadequate responses, lack of refunds, and poor communication regarding extra charges. Some reviews highlight challenges with third-party bookings and unsatisfactory car rental experiences, such as long wait times, forced additional purchases, and unclean vehicles.

Best for
  • Travel Agents
  • Hospitality Managers
  • Customer Service Trainers
  • Market Researchers
  • Business Analysts

Starting from $18, you can purchase the complete report, offering advanced filters, buyer personas, and SWOT analysis, with Excel, PDF and PowerPoint exports.

Purchased users
18 users purchased a report
in the last 24 hours.
One-time purchase without hidden or recurring costs!
Preview

Here, you can see the limited preview of this report for only 40 reviews.

Export
Custom Date - Nov 24, 2024
Popular Phrases (of 30 reviews)
see all >>
Featured Content
see all >>
  • Vermont was awesome and extremely…

    Vermont was awesome and extremely patient with me! Best service I ever had here in cali!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 14, 2024
  • Emerson was very helpful and was able…

    Emerson was very helpful and was able to answer all questions knowledgeably and in a timely manner. Thanks!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 13, 2024
  • Grant was helpful in securing our…

    Grant was helpful in securing our airline tickets.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 09, 2024
  • This is a scam

    This is a scam! Do not use! They charged us $50 night fee for hotel but didn’t tell that hotel will charge extra $35 per night !!! Resort fee!! Total scammers!

    Sentiment
    • Negative
    Content
    • Hidden Fees
    Mar 09, 2024
  • Excellent rep Terry

    Terry was helpful. He was patient and provided all details. He helped me navigate changes during travel when flights were cancelled as well as during ticketing.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 06, 2024
  • Fraser was very helpful and made sure…

    Fraser was very helpful and made sure our experience was excellent and seamless. He was a lifesaver.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 05, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-27 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
Send to your inbox!
Send to your inbox!

Have the complete report in your inbox with Excel, PDF and PowerPoint attachments. Need to play with the data? Enjoy our lightning-fast dashboard for further analysis.

See a Sample Report Buy Now
One-time purchase without hidden or recurring costs!
"The most valuable form
of customer feedback"

Every purchase starts a new scraping process, so you can have a report containing the analysis of the most recent reviews. It's fast, it's easy, and it brings you the most valuable form of customer feedback.

Purchased users
18 users purchased a report in the last 24 hours.
See a Sample Report Purchase This Report from $18
One-time purchase without hidden or recurring costs!
Similar Reports
  1. Unlock Insights with Our ResortPass Customer Feedback Report
    Trustpilot Reviews 71
  2. Exclusive 'obilet' App Customer Feedback Analysis Report
    App Store Reviews 73
  3. Spotahome Feedback Analysis: Insights & Resolutions
    Trustpilot Reviews 73
Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for Priceline  based on online reviews collected from Trustpilot. The analysis helps Travel Agents, Hospitality Managers, Customer Service Trainers, Market Researchers, Business Analysts to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

  • Yes, this page is publicly available for everyone on the internet to see. You can copy and share this link with a friend, college or on social media.

  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

Legal Disclaimer

We would like to clarify that this product is not created by Trustpilot and is not associated with or supported by Trustpilot in any way.

As a user of this web scraping tool, you are solely responsible for complying with all applicable laws and adhering to Trustpilot's terms of use, including copyright regulations, when utilizing the extracted review data.