Priceline Customer Service Woes: Hidden Fees and Misleading Bookings
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Priceline Feedback Report: Insightful Service Analysis

Priceline Customer Service Woes: Hidden Fees and Misleading Bookings

Priceline faces various customer service issues, including misleading bookings, hidden fees, and unprofessional behavior. Customers report experiencing difficulties with cancellations, refunds, and reservations not matching expectations. The company is criticized for inadequate responses, lack of refunds, and poor communication regarding extra charges. Some reviews highlight challenges with third-party bookings and unsatisfactory car rental experiences, such as long wait times, forced additional purchases, and unclean vehicles.

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Preview

Here you can see the preview of this report containing the analysis of only 40 latest reviews.

Custom Date - Apr 17, 2024
Featured Content
  • Vermont was awesome and extremely…

    Vermont was awesome and extremely patient with me! Best service I ever had here in cali!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 14, 2024
  • Emerson was very helpful and was able…

    Emerson was very helpful and was able to answer all questions knowledgeably and in a timely manner. Thanks!

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 13, 2024
  • Grant was helpful in securing our…

    Grant was helpful in securing our airline tickets.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 09, 2024
  • This is a scam

    This is a scam! Do not use! They charged us $50 night fee for hotel but didn’t tell that hotel will charge extra $35 per night !!! Resort fee!! Total scammers!

    Sentiment
    • Negative
    Content
    • Hidden Fees
    Mar 09, 2024
  • Excellent rep Terry

    Terry was helpful. He was patient and provided all details. He helped me navigate changes during travel when flights were cancelled as well as during ticketing.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 06, 2024
  • Fraser was very helpful and made sure…

    Fraser was very helpful and made sure our experience was excellent and seamless. He was a lifesaver.

    Sentiment
    • Positive
    Content
    • Customer Service Experience
    Mar 05, 2024
  • See All Reviews
Sentiment Analysis
-27 Net Promoter
Score
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for Priceline  based on online reviews collected from Trustpilot. The analysis helps Travel Agents, Hospitality Managers, Customer Service Trainers, Market Researchers, Business Analysts to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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