Critical Reviews of Porch: High Fees, Lack of Quality Leads, and Poor Customer Service
Porch Review Analysis: Essential Insights for Industry Pros
Negative reviews of Porch highlight issues like high fees, lack of quality leads, poor customer service, and questionable business practices. Contractors complain about renewal fees, no-shows, refund policies, and being charged for irrelevant leads. Some users express frustration with harassment and ineffective communication. Overall, Porch faces severe criticism for being a scam, providing inadequate services, and failing to meet customer expectations.
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Mykhailo Panchuk did a great job staining my decks. He is a very dependable painter and got the job done very quickly. Highly recommend him and I will definitely call him again if I need another painting project done.
Sentiment
Positive
Content
None
Apr 17, 2024
Please consider all these 1-star…
Please consider all these 1-star reviews. In all honestly, (I imagine) many of us wish we could give less than a 1-star. I took the day off to have my treadmill built. After about 10 minutes late for my 10am appointment, I try to call Porch asking where my installation person is at, and of course, they don't answer. I then try the phone number Porch provided me for the installation person, the person who answers isn't even the "Brian" who was supposed to assemble my treadmill. It's a completely...
Sentiment
Negative
Content
Communication Problems
Apr 15, 2024
Stay away from Porch I signed up with…
Stay away from Porch I signed up with them when the started 11yrs ago at lowes they were a good company back then here recently I decided to use them after several phone calls fron Alex there sales representative stating the partnership with other companies would bri g in more clients phone would be ringing well I also decided to try option # 2 verified lead what a joke I signed up for 90days had a hard time trying to cancel after 90 days spoke to Allie customer support supervisor said I was ca...
Sentiment
Negative
Content
Unauthorized Charges
Apr 08, 2024
This site is a scam
This site is a scam. They provide non-existing leads with random people contacts. When trying to communicate with these “leads” it becomes clear that these people weren’t aware that porch used their contact info to scam professionals.
Sentiment
Negative
Content
Scam Allegations
Jul 16, 2023
11 leads
11 leads. Not one human contact. Shady and deceptive credit return policy.
Sentiment
Negative
Content
Lead Quality Concerns
May 15, 2023
Horrible service they take your money
Horrible service they take your money and give you non responsive customers and have a no refund policy. If your new to starting your business STAY AWAY! THEY TELL YOU YOU HAVE 100PERCENT SATISFACTION GUARANTEE AND THEN HAVE A NO REFUND POLICY, and now they are saying the will resolve it and I already got told theres a no refund policy by 3 different people, if you look at the rest of their reviews , they are thieves,
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This page displays purchase options and a preview of the customer feedback analysis report for Porch based on online reviews collected from Trustpilot. The analysis helps Construction Contractors, Home Improvement Professionals, Marketing Strategists, Customer Experience Managers, Business Analysts to discover insights into what people love, dislike, and need.
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This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.
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Themes and SummariesDiscover Buyer PersonasBuild Strategies Based on SWOT AnalysisUnlock & Dive Deeper to Popular PhrasesDive into Emotions with Sentiment Analysis!Filter Through Clarity with Classification!Cultural Curiosity: Gain Deeper Insights with Language FilteringUse advanced filters to enhance CX.Unlock customer review analysis with all features, right away.Unlock customer review analysis with all features, right away.Search specifics with upgrading!Never miss a single review!
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