PlushCare Online Doctor Service: Mixed Reviews and Customer Concerns
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PlushCare Review Analysis: Uncover Customer Insights

PlushCare Online Doctor Service: Mixed Reviews and Customer Concerns

PlushCare's online doctor service receives mixed reviews, with customers highlighting convenience, quick scheduling, and some positive experiences with specific doctors. However, common complaints include poor customer service, prescription-related issues, billing problems, long wait times, and concerns about professionalism and quality of care. Many reviewers express frustration with the lack of follow-up, difficulty in getting prescriptions, and feeling like they were being scammed or misled. Overall, there are significant issues with communication, prescription handling, and consistency in service quality.

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Custom Date - May 21, 2024
Featured Content
  • Doctors were helpful and kind

    I ended up seeing Plush Care doctors twice for an illness this month. Both appointments were quick and easy and the doctors were knowledgeable and kind.

    Sentiment
    • Positive
    Content
    • Doctor Interaction and Care
    Apr 23, 2024
  • I love being able to schedule an…

    I love being able to schedule an appointment with the same doctor I have seen multiple times within 15 mins!! It's kind of incredible actually--getting help WHEN I need it. Thanks Plush and Dr. Sayess!

    Sentiment
    • Positive
    Content
    • Appointment Scheduling Experience
    Apr 11, 2024
  • Fantastic

    The Dr. was on time with the scheduled appointment. The appointment was easy to schedule, plenty of availability. The Dr. was attentive, carefully listened to my concerns and addressed my needs.

    Sentiment
    • Positive
    Content
    • Doctor Interaction and Care
    Apr 08, 2024
  • Be aware of unwanted membership

    When you make an appointment be aware that you are automatically enrolled in a membership. On the website it sounds like it’s optional. But it’s not!! You get a better price if you’re a member. Be aware!!

    Sentiment
    • Negative
    Content
    • Billing and Charges
    Apr 04, 2024
  • Super Easy

    Super Easy, all wonderful doctors. I have used several and I am grateful for this service. It's so much easier than traveling to the doctors office and waiting. No wait, the doctor connects on your phone video.

    Sentiment
    • Positive
    Content
    • Doctor Interaction and Care
    Apr 02, 2024
  • The entire experience was efficient and helpful

    The entire experience was efficient and easy, from scheduling the appointment to meeting with the doctor. I like being able to see the same doctor and choosing which doctor I schedule with.

    Sentiment
    • Positive
    Content
    • Appointment Scheduling Experience
    Apr 01, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-44 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for PlushCare Virtual Healthcare: online doctor  based on online reviews collected from Trustpilot. The analysis helps Healthcare Consultants, Digital Health Entrepreneurs, Customer Experience Managers, Medical Service Managers, Healthcare Marketing Professionals to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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