PetSwag Reviews Analysis: Sizing, Customer Service, and Shipping Concerns
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PetSwag Reviews Analysis: Sizing, Customer Service, and Shipping Concerns

PetSwag Customer Feedback Report: Insights & Analysis

PetSwag has received numerous negative reviews regarding incorrect sizing, poor customer service, delayed shipping, unresponsive communication, and issues with product quality. Customers reported struggles with returns, exchanges, and refunds, with some labeling the company as a scam. Concerns about the harness sizes not aligning with advertised weight ranges, difficulty in contacting the company for support, and delays in order fulfillment were prevalent themes in the feedback.

Source: Trustpilot Reviews of PetSwag 

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Customer Feedback Analysis of PetSwag 

Unlock insights on PetSwag's customer feedback on sizing, service, and shipping with our in-depth analysis report.

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Custom Date - Dec 26, 2024
Popular Phrases (limited preview)
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Featured Content
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  • Complete scam

    Complete scamNo not buy from themNo costumer service at all

    Sentiment
    • Negative
    Content
    • Scam Allegations
    Apr 30, 2021
  • I wish I could give zero stars

    I wish I could give zero stars. They took my money but I didn’t get a product. SCAM!

    Sentiment
    • Negative
    Content
    • Order Fulfillment
    Mar 19, 2021
  • My dogs harness broke after a month

    My dogs harness broke after a month. I emailed the company and they said they couldn’t do anything about it. The worst!

    Sentiment
    • Negative
    Content
    • Customer Service
    Feb 04, 2021
  • Scam

    Scam. They have not sent the item but charged our card

    Sentiment
    • Negative
    Content
    • Scam Allegations
    Jan 17, 2018
  • Great experience

    The website was easy to use. I was kept informed of all the shipping process. I will definitely use Petswag again.

    Sentiment
    • Positive
    Content
    • Order Fulfillment
    Nov 14, 2017
  • Awful

    Awful. I have contacted my credit card company to refute the charge. Take your business ANYWHERE ELSE.

    Sentiment
    • Negative
    Content
    • Scam Allegations
    Sep 08, 2017
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Sentiment Analysis (limited preview)
-60 Net Promoter
Score
Popular Topics (limited preview)
Languages (limited preview)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for PetSwag  based on online reviews collected from Trustpilot. The analysis helps Business Analysts, Customer Experience Managers, Retail Industry Consultants, E-commerce Strategists, Product Development Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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