PetSwag Reviews Analysis: Sizing, Customer Service, and Shipping Concerns
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PetSwag Customer Feedback Report: Insights & Analysis

PetSwag Reviews Analysis: Sizing, Customer Service, and Shipping Concerns

PetSwag has received numerous negative reviews regarding incorrect sizing, poor customer service, delayed shipping, unresponsive communication, and issues with product quality. Customers reported struggles with returns, exchanges, and refunds, with some labeling the company as a scam. Concerns about the harness sizes not aligning with advertised weight ranges, difficulty in contacting the company for support, and delays in order fulfillment were prevalent themes in the feedback.

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Custom Date - Sep 16, 2024
Popular Phrases (of 30 reviews)
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Featured Content
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  • Complete scam

    Complete scamNo not buy from themNo costumer service at all

    Sentiment
    • Negative
    Content
    • Scam Allegations
    Apr 30, 2021
  • I wish I could give zero stars

    I wish I could give zero stars. They took my money but I didn’t get a product. SCAM!

    Sentiment
    • Negative
    Content
    • Order Fulfillment
    Mar 19, 2021
  • My dogs harness broke after a month

    My dogs harness broke after a month. I emailed the company and they said they couldn’t do anything about it. The worst!

    Sentiment
    • Negative
    Content
    • Customer Service
    Feb 04, 2021
  • Scam

    Scam. They have not sent the item but charged our card

    Sentiment
    • Negative
    Content
    • Scam Allegations
    Jan 17, 2018
  • Great experience

    The website was easy to use. I was kept informed of all the shipping process. I will definitely use Petswag again.

    Sentiment
    • Positive
    Content
    • Order Fulfillment
    Nov 14, 2017
  • Awful

    Awful. I have contacted my credit card company to refute the charge. Take your business ANYWHERE ELSE.

    Sentiment
    • Negative
    Content
    • Scam Allegations
    Sep 08, 2017
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Sentiment Analysis (of 30 reviews)
-60 Net Promoter
Score
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions

  • This page displays purchase options and a preview of the customer feedback analysis report for PetSwag  based on online reviews collected from Trustpilot. The analysis helps Business Analysts, Customer Experience Managers, Retail Industry Consultants, E-commerce Strategists, Product Development Managers to discover insights into what people love, dislike, and need.

  • This report contains qualitative analysis with Net Promoter Score, Sentiment Analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF and PowerPoint formats, and all the reviews are available in Excel.

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  • Yes, you can, and this is the fun part about Kimola! Kimola turns customer feedback into market research by analyzing online reviews from various sources.

  • Yes, you can have this research report analyzed with more reviews. The page you are viewing displays a limited preview with the analysis of 40 recent reviews. Starting from $18, you can buy the complete version of this research report containing all reviews. Click here to see the purchase options.

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