PetSmart Customer Feedback Analysis - Grooming, Service, and Pet Care Concerns
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PetSmart Feedback Analysis: Insights for Growth

PetSmart Customer Feedback Analysis - Grooming, Service, and Pet Care Concerns

PetSmart received mixed reviews from customers regarding grooming services, customer service, online ordering, and pet care. Complaints included issues with grooming quality, rude staff, problems with online prescription orders, and concerns about pet well-being. Customers highlighted issues such as appointment cancellations, mishandling of pets, expired product sales, and pricing concerns. Positive feedback mentioned inclusive work culture, caring employees, and satisfactory in-store experiences. Areas that need improvement include grooming quality, staff training, online pharmacy functionality, and pet welfare practices.

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  • Customer Service Trainers
  • Pet Care Industry Consultants
  • Marketing Professionals
  • E-commerce Specialists

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Custom Date - May 21, 2024
Featured Content
  • I had a better opinion

    I had a better opinion about this store, but now I have changed my point of view. Prices are high, quality of goods is very poor

    • Negative
    • Product Quality and Pricing
    Apr 19, 2024
  • The College Station CAN NOT groom dogs!

    The College Station groomer clipped the dog so close it caused an infection and over $300.00 in veterinary fess/supplies, not to mention the dog was INJURED. Petsmart not only will not cover the costs, the store manager was VERY rude!

    • Negative
    • Pet Health and Well-being
    Apr 16, 2024
  • Best Job Ever

    I’ve worked with Petsmart for three months now and it is literally the best job I’ve ever had as far as a corporate job goes. It is very inclusive and the employees really care about their positions and each other.

    • Positive
    • None
    Apr 14, 2024
  • I will never take my dog to the…

    I will never take my dog to the fairmont Pkwy pasadena tx petsmart or any other groomer ever again. I wish I hadn't taken him there today. Horrible experience and waste of money for a poor job at trimming his nails..

    • Negative
    • Grooming Services Experience
    Mar 14, 2024
  • Always horrible customer service

    Always horrible customer service. Can never answer simple inquiries

    • Negative
    • Customer Service
    Mar 08, 2024
  • The puppy trading was a total waste of…

    The puppy trading was a total waste of time and money. My pup learned nothing. The trainer didn’t want to be there. She stayed 1/2 hour, not the hour promised.

    • Negative
    • Training Services
    Feb 22, 2024
  • See All Reviews
Sentiment Analysis (of 30 reviews)
-78 Net Promoter
Popular Topics (of 30 reviews)
Languages (of 30 reviews)
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Frequently Asked Questions
  • This page displays purchase options and a preview of the customer feedback analysis report for PetSmart  based on online reviews collected from Trustpilot. The analysis helps Retail Managers, Customer Service Trainers, Pet Care Industry Consultants, Marketing Professionals, E-commerce Specialists to discover insights into what people love, dislike, and need.

  • This report provides the Net Promoter Score, sentiment analysis, content classification, most popular phrases, languages and a trend graph to display how the context changes over time. After purchasing the report, you can search in customer feedback and filter results based on classification labels and popular phrases. Also, the analysis is available in PDF format, and all the reviews are available in Excel.

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